Lee Nails (across from Sam's Club & next to Domino Pizza)

+1 803-738-9400

5424 Forest Dr #104, Columbia, SC 29206 United States of America

Open Today: -

Quick Facts About Lee Nails (across from Sam's Club & next to Domino Pizza)

Lee Nails, located across from Sam's Club and next to Domino Pizza, has received a mix of positive and negative reviews from customers. This analysis aims to provide an objective evaluation of the strengths and weaknesses of the establishment.

One of the strengths of Lee Nails is their ability to accommodate customers and provide good customer service. Multiple reviewers mentioned that they were able to get appointments or services before closing time, and some even received confirmation calls. This shows that Lee Nails values their customers' time and goes the extra mile to accommodate them.

Another strength highlighted by a customer is the expertise of one of the nail technicians, Kayla, in eyebrow waxing. This demonstrates that Lee Nails has skilled staff members who excel in specific services. Positive reviews regarding Kayla's capabilities indicate that the salon may have a well-trained and knowledgeable staff overall.

On the other hand, there are several weaknesses that have been highlighted by customers. One recurring issue is the lack of attention to detail and poor communication between the nail technicians and customers. One reviewer noted that a nail technician did not listen to their request for a fill-in and did not complete the job properly. This points to a weakness in listening and communication skills on the part of some nail technicians at Lee Nails.

Additionally, some customers complain about the quality of the services provided. Multiple reviewers mentioned that their nails were poorly filed, sanded, and had uneven layers of gel polish. This suggests a lack of attention to detail and a subpar level of workmanship. Customers also expressed disappointment in the pedicure services, with one reviewer mentioning that the nail technician failed to fully exfoliate and address dry skin on the feet. These instances of poor service quality indicate a weakness in the technical skills and thoroughness of some employees at Lee Nails.

Another weakness that has been remarked upon is the need for more nail technicians. Multiple reviewers mentioned having to wait a significant amount of time for their nails to be done. This indicates that Lee Nails may have a limited number of technicians available to handle customer demand, leading to long wait times and potential frustration for walk-in customers.

Furthermore, some customers expressed dissatisfaction with the limited nail design options available at Lee Nails. This suggests a weakness in providing a diverse range of services and choices to cater to customers' preferences and requirements.

In conclusion, while Lee Nails has some strengths, such as accommodating customers, skilled eyebrow waxing services provided by Kayla, and dedicated customer service, there are significant weaknesses that cannot be overlooked. These weaknesses include a lack of attention to detail, poor communication between staff and customers, inconsistent service quality, long wait times due to understaffing, and limited nail design options. Addressing these weaknesses could significantly enhance the overall customer experience at Lee Nails and improve the salon's reputation.

Best TL Reviews

Horrible !!! Anthony does not listen at all to his customers when they are telling him that he missed a spot and he doesn’t listen when to you when you tell him you want a fill in he said oh u don’t need a fill in and proceeds to not do the full it. They need to understand that if the customers are paying simply do what they want you to do and provide those services why argue with them doesn’t make any sense.

Lee nails is awesome. They always do a great job and go the extra mile to make my nails look awesome. The powder polish lady’s along time and helps your nails grow

They accommodated me before they closed. I called before I came they even called back to confirm I was coming. First time getting dip powder I love my nails.

I went in on yesterday to kill an hour waiting on daughter. So I had a chance to wash my hands and look. I can see straight through my polish. My daughter 9 probably could've did a better job. I guess I can expect this. Whatever show was on was way more important than my service. I definitely won't be returning and probably should've read reviews first.

I'm giving them a 5 ⭐ because I've tried just about everybody in Columbia for my Eyebrows and none come close to Kayla. You must check her out at Lee Nails. You won't regret it! ???????????? tell her Peaches???? sent you????????

I was very disappointed with the service I received. My nails were very poorly filed and barely even sanded. The gel polish was applied in such a thick layer that my nails seem completely deformed now.

I received a gel manicure and basic pedicure. I could’ve done a better job on myself. The nail tech only exfoliated the top part of my foot and used the pumice stone only on the sides of my feet. What about the heel? The same night I got my pedicure I still had dry heels with dead skin and a small callus on my toe. Finger Nails are subpar and already look dingy not even two days after getting them done. I won’t be returning.

Kayla gives the best eyebrow wax in Columbia. Will not go anywhere else! They need more nail techs so walk in customers do not have to wait so long to have nails done and offer more nail design options.