Quick Facts About Castle Nail Spa
The Castle Nail Spa has received several positive comments regarding their salon atmosphere, cleanliness, and friendly service. Customers have praised the modern look of the salon, describing it as lovely, clean, comfortable, and spacious. The presence of massage chairs adds to the overall relaxation experience. The salon has been commended for providing fresh air and a quiet environment, allowing customers to fully enjoy their time at the spa.
Another strength highlighted by customers is the meticulous and careful nail service provided by the staff. There are consistent positive remarks about the attention to detail and the effort put into ensuring customer satisfaction. Customers appreciate that the staff takes the time to understand their wishes and fulfill them. This indicates a high level of customer service and a commitment to meeting customer expectations.
Affordability is also mentioned as a strength of Castle Nail Spa. Customers have noted that the prices at this salon are reasonable compared to the quality of service received. This affordability factor is lauded, especially since customers often report dissatisfaction with other nail salons where they found the prices to be overpriced.
A key weakness mentioned in one comment is an issue with overcharging. One customer states that they had a basic pedicure and a fill-in manicure but were still charged more than expected. When they inquired about the high price, they were given random numbers that didn't add up to the total amount paid. This suggests a potential problem with the salon's pricing transparency or accuracy.
Overall, the positive comments indicate a strong emphasis on delivering excellent customer service, attention to detail, and a clean and comfortable environment. These strengths contribute to customer satisfaction and repeat business. However, the one negative comment about overcharging should be addressed to maintain a positive reputation and ensure customer trust.
To improve, Castle Nail Spa could consider implementing a clear and transparent pricing policy to avoid confusion and potential overcharging incidents. This could include displaying prices for all services, as well as providing detailed explanations for any additional charges. Effective communication with customers regarding pricing can help prevent disputes and maintain customer confidence in the salon.
Additionally, the salon could also benefit from implementing loyalty programs or incentives for regular customers. While many customers praise the repeat customer focus of the staff, introducing formal loyalty programs can further incentivize customer loyalty and encourage repeat business.
In conclusion, Castle Nail Spa has several strengths, including a clean and modern environment, meticulous nail service, and reasonable pricing. The salon's professionalism, attention to detail, and commitment to customer satisfaction are widely appreciated by customers. However, there is room for improvement regarding pricing transparency and implementing loyalty programs to further enhance customer loyalty and satisfaction. Overall, Castle Nail Spa appears to be a reputable salon that provides a positive experience for many customers.
Best TL Reviews
Lovely looking salon, clean, comfortable and modern with massage chairs. Fresh air, quiet. Careful, meticulous and friendly nail service. Reasonable cost compared to the results I got back
Won’t be returning. I had a basic pedicure done($35) and fill in manicure. Nothing extravagant. No design! Still was over charged on services. When asked why it was so high i start getting thrown random numbers… that still didn’t equate to the price i paid for basic services!
Second time going to this salon and I loved my experience. The owner is so sweet and gives me exactly what I want. I have been to many nail salons, because I’m always getting my nails done, and every time I am always disappointed or there is something wrong with my nail shape. But I have not been disappointed coming here. My shape is perfect, a very large selection of colors and i leave happy that I found a salon that does my nails exactly how I want and does them well. The prices at this salon are very affordable as well and not expensive or over priced.
I’ve been coming to this salon for years. It’s great every time. The service is always friendly and they really care about ensuring they have repeat customers. I highly recommend!
This is the only salon I've been to so far, the workers here do a great job and really take the time to dedicate themselves to my pedicure, to fulfill my wishes. Will definitely be back
Good service, clean, relaxing environment. We were warmly welcomed, modern nail technology gives me the best pedicure ever, will continue to come here for the next time
Such a wonderful experience today, I got a deluxe gel pedicure and French gel manicure. the staff is kind and friendly and the service was amazing. Definitely recommend and coming back 10/10.
Had a relaxing time at the nail salon, the nail technician was very good and always understood my wishes. The shop is clean, spacious and has plenty of seating for everyone
Castle Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
13. West Town Market
14. Vega Nail & Spa