Quick Facts About Miami Nails
Miami Nails place has received a mix of positive and negative comments. In order to assess its strengths and weaknesses, let's analyze the comments in more detail.
Starting with the strengths, one commented that John was amazing and quick at doing gel nails. This indicates that the salon employs skilled technicians who can provide efficient and high-quality service. Another positive aspect mentioned is the use of magnetic gel polish, which shows that the salon offers a variety of nail products and techniques to cater to different preferences.
Additionally, one reviewer stated that their pedicure was done well, indicating that the salon has the capability to provide satisfactory pedicures. This suggests that they have technicians who are trained in pedicure techniques.
Moving on to the weaknesses, one customer gave the salon a three-star rating because of their dissatisfaction with the service. They mentioned that a gentleman who did their nails did not shape them properly and did not apply oil to the cuticles, indicating a lack of attention to details and professionalism. Furthermore, the customer expressed disappointment with the salon's attitude towards their preference of not wanting gel on their nails and the inconvenience of not being able to wash their hands after the service.
Another negative comment highlighted the poor listening skills of the technicians. The customer stated that their requests for French tip on their real nails and gel with fake nails were ignored, and mistakes were made in the service. This suggests a lack of communication and attention to customer preferences within the salon.
The same customer also mentioned that they were charged for acrylics they did not want and that their friend had air bubbles in their nails. This indicates a lack of knowledge or disregard for customer preferences, potentially leading to a negative salon experience.
Another weakness mentioned by a customer is the long wait time due to the salon switching technicians during their appointment. This suggests a lack of efficient scheduling and the need for more staff to provide adequate and timely service.
Furthermore, there were complaints about the salon's appointment system. Customers mentioned that walk-ins were given priority over appointments, leading to dissatisfaction and a feeling of unfairness. This indicates a need for better management of appointments and walk-ins to ensure a smooth customer experience.
Another weakness highlighted is the inconsistency in service quality when the owner and his wife are not present. Customers reported that no one wanted to do pedicures or that they were told to come back at another time. This indicates a lack of motivation or neglect of duties by the employees in the absence of the owner and his wife, which can lead to a decline in customer satisfaction.
Lastly, one comment mentioned that the employees don't seem to care, suggesting a lack of customer service and attention to the needs of the customers.
To summarize, the strengths of Miami Nails place include the presence of skilled technicians who can provide efficient service, a variety of nail products and techniques, and the ability to perform satisfactory pedicures. On the other hand, the weaknesses include a lack of attention to detail, poor listening skills, inconsistency in service quality, long wait times, an inefficient appointment system, and a perception of employees not caring. These weaknesses indicate areas where the salon needs improvement in order to provide a better customer experience.
Best TL Reviews
John was amazing and so quick on Gel nails, my pedicure was done with magnetic gel polish. Love it! Thx!!
Only reason I'm giving 3 stars is because the lady who did my pedicure did a good job. The gentleman who did my nails did not do a great job of shaping my nail to make the nail he fixed look like my other nails. I didn't want gel on my nails which seemed to bother them. I would sometimes get gel but I personally don't like the burn feeling. I wasn't able to wash my hands and I've been getting my nails done for quite some time so that was new to me. Once he finished he didn't put any oil on my cuticles. I only stopped by because where I usually go had no openings for that day. Long story short 1st and last for me. Nothing was professional.
I use to Only get my nails done here & it was amazing. When I came to visit this time a man & woman that I've never used before did my nails & my friends. They quite literally did not listen to a word we said. She wanted French tip on her real nails and they did acrylic, I wanted gel and fake nails & he started trying to paint my real nails til I told him what I actually wanted. I had to guide him in all of his mistakes and they still came out looking like a bunch of thumb nails. Then Jack tried telling me that I should have told the guy when I clearly had told him multiple times. We still had to pay full price and they charged my friend more for acrylics she didn't want because she's never gotten her nails done before so she didn't know the difference. They left air bubbles in her nails as well. Completely AWFUL service. If you are going to go there only let Jack or his ex wife do them and make sure you micro-manage them so they actually listen! Also, the guy didn't even take the product all the way up my nails so it already looks like I need a fill. Jack said he would give me a discount next time but I will never go back there.
Love how mu nails look and feel. The only issue I have is, I was there fir two hours getting my nails done cause they were switching off. Need to hire more people.
Other than that, a great place.
The only thing I don't like about this place is the fact that when you make an appointment, the walk-ins generally get taken over the appointment. . . If they would not book so much work on top of work it would be amazing. . .
I started going here when I moved here in 2019. It was great! In the past couple of months If the owner and his wife aren't there it's horrible. No one wants to do pedicures and they tell you to come back at another time or day. The place was empty when I came in. There was only one person in the shop.
The man wouldn't take me. This is the third time this has happened. No eye contact, mumbles come back tomorrow or on the weekend! It only happens when the owner isn't there.
I love Tia but she's been out a lot. I guess I have to find a new place.
The employees don't seem to care.
I went yesterday to get my nails done and they did an amazing job. I didn’t get the guys name but I will definitely be coming back
Pretty bad. I had a pedicure. The chair was so broke down it was like sitting on a wooden bench. The girl who did my feet was clearly not at all interested in doing a decent job. I heard that the men there are good. Wish I'd have got one of them!!!
Place Pictures
Miami Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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