Nails Express

+1 859-236-2873

1560 Hustonville Rd # 345, Danville, KY 40422 United States of America

Open Today: -

Quick Facts About Nails Express

Strengths of Nails Express:

1. Quality acrylic sets: Multiple customers have praised Nails Express for their ability to consistently provide nice-looking acrylic sets. This suggests that the technicians at the salon are skilled in creating long-lasting and visually appealing nail enhancements.

2. Efficient service: Several customers have highlighted the short wait times at Nails Express. This indicates that the salon is well-managed and prioritizes customer satisfaction by minimizing the amount of time customers have to spend waiting.

3. Nail art expertise: The salon has received positive feedback regarding their nail art services. This showcases the technicians' ability to create visually intricate and attractive designs, which adds value to the overall customer experience.

4. Polite and patient staff: Customers have frequently mentioned the politeness and patience of the staff at Nails Express. This indicates that the salon cultivates a welcoming and customer-focused environment, ensuring that clients feel comfortable and well-cared for during their visit.

5. Accommodating for last-minute appointments: One customer mentioned being able to get their nails done close to closing time, and they still received excellent service. This demonstrates the salon's willingness to accommodate customers, even during busier times or when the staff is about to finish their shifts.

Weaknesses of Nails Express:

1. High prices: A dissatisfied customer mentioned being overcharged for a gel polish change, stating that other salons in the area offer cheaper prices and better customer service. This suggests that Nails Express may have higher prices compared to their competitors, potentially deterring price-sensitive customers.

2. Defensive response to complaints: In one comment, a customer mentioned their dissatisfaction over being overcharged. They claimed that the salon got defensive when confronted. This indicates that the salon may not handle customer complaints effectively, potentially leading to a negative customer experience.

3. Inconsistent service between technicians: A customer mentioned receiving great service from one technician but experiencing a slower and less pleasant experience with another. This inconsistency in service quality suggests that the salon may not have a standardized approach or training program for all technicians, leading to varying levels of customer satisfaction.

4. Overpriced toe services: One customer mentioned feeling that the $30 charge for a gel polish on their toes was overpriced. This highlights the potential issue of pricing discrepancies, where customers may feel that certain services are not worth the amount they are charged.

In conclusion, Nails Express has several strengths such as their ability to provide quality acrylic sets, efficient service, nail art expertise, polite and patient staff, and their flexibility in accommodating last-minute appointments. However, there are also weaknesses such as high prices, defensive responses to complaints, inconsistent service between technicians, and potential issues with pricing discrepancies. These factors should be taken into consideration when evaluating Nails Express as a salon choice.

Best TL Reviews

I usually come here for a full set off acrylic and they’ve always looked nice. Usually a super short wait time if any. Good at simple designs.

Excellent work!! They did a great job on my nails and the nail art.i will be doing buisness with them again!!

I took my sister to get our nails done for vacation and we got in about an hour before close, they were all very nice. Jessica was fantastic and was very sweet and patient. My sister and I love our nails!

First and last time at this salon. I got a gel polish change on my fingers and toes ONLY, charged me $62.00. Other places in Danville, are much cheaper and offer better customer service. I can also get the same thing done in Nicholasville and Lexington for less than $30.

Overcharged my teenage daughter.

When confronted they got very defensive.

These are rip off artists!

Don’t go here!

First time here. Looking for the right mail shop to go to dive moving back to Richmond. I had gel polish put on toe nails, I had filed and prepared the nails. So he had very little filing. He was very abrupt/rude. Charged &30 just to paint my toes and $40 to another guy to manicure my fingernails. He was very nice. But very slow. He talked quite a bit and every time he spoke, he quit working…..

Overpriced and toes are not really worth the $30 he charged.

I showed the guy who sits in the front left chair what I wanted and he gave me exactly that. I was very pleased when I left.

I am new here to Kentucky and I needed my nails done. I was exploring the nail salons in town when I wanted to try this one. We were greeted by this polite guy named Na. It took about 10-15 minutes just to get us back there but it was worth it.Na did my petacure and afterwards I felt very good. I loved the way he they were very patient and quick with everything that I needed. I will be giving a $40 tip for this outstanding service.