Quick Facts About Fantasy Beauty Spa
Strengths:
1. Excellent customer service: Multiple comments mention the great customer service at Fantasy Beauty Spa. This is a key strength as it ensures a positive experience for customers and encourages repeat visits.
2. Affordable prices: Many comments highlight the good prices at the spa. This is advantageous as it makes the services accessible to a wider range of customers and increases the likelihood of patronage.
3. Accommodating staff: The spa is praised for being accommodating to customers' needs. This flexibility is important as it allows for personalized experiences and creates a sense of customer satisfaction.
4. Skilled pedicures: Several customers express their satisfaction with the pedicures at Fantasy Beauty Spa. This indicates that the spa has trained and skilled technicians in this area, providing a valuable service to customers.
5. Minimal wait time: A comment mentions the short waiting duration, indicating that the spa manages their appointments well. This is advantageous as it enhances the customer experience by minimizing waiting times.
6. Gracious and personable staff: The positive experience with the staff, including the owner, Taylor, and other employees like Li and Tina, suggests that the spa has friendly and personable employees. This helps create a welcoming and comfortable atmosphere for customers.
Weaknesses:
1. Inconsistent service quality: One comment highlights a negative experience, implying that the quality of service at Fantasy Beauty Spa can be inconsistent. This inconsistency is a weakness as it can lead to a loss of potential customers and negative word-of-mouth.
2. Indifferent and immoral staff: Another comment criticizes the owner and staff, accusing them of being indifferent and immoral. This negative perception of the staff's behavior and ethics can harm the reputation of the spa.
3. Damaging customer experience: A comment specifically mentions that the staff damaged a customer's wife's eyebrow. This incident indicates a lack of skill or care among some staff members, which can have a detrimental impact on both the customer's experience and the spa's reputation.
4. Inattentive service: Multiple comments mention instances of inattentive service, where staff members were not focused on the customer or their specific requests. This negligence in attention to detail is a weakness as it leads to dissatisfaction and may result in customers seeking services elsewhere.
5. Poor manicure quality: A negative comment highlights disappointment with a manicure, citing issues with the tools used, lack of attention to detail, and low-quality products. This represents a weakness in the spa's ability to deliver a consistently high-quality service.
6. Rude and unskilled staff: A customer complained about the rudeness and lack of skill displayed by a staff member who was attending to their son. This shows a weakness in the spa's ability to provide skilled and professional services consistently.
In conclusion, while Fantasy Beauty Spa has strengths such as excellent customer service, affordable prices, and skilled pedicures, there are several weaknesses that need improvement. Inconsistency in service quality, inattentive and unskilled staff, and negative customer experiences can harm the spa's reputation and customer base. Addressing these weaknesses by providing consistent, attentive, and skilled services is crucial for the overall success and growth of the business.
Best TL Reviews
Have been coming in here for many years. Customer service is awesome!
Pedicures are wonderful, as well as waxing services! Very good prices and very accommodating!!
Terrible terrible service. The quality of the nail's can be compared to dinosaur nail's. Seems like with "some people" they just don't want to be there and purposely give them bad service to not return. Not good business practices.
The owner and staff of this Beauty Spa are very indifferent people, especially the lady who receives the money from Her client is a very immoral lady and she does not know anything. She damaged my wife eyebrow
My wife Linda and I have had the pleasure of visiting this marvelous place for several years now; each time is a wonderful experience.
Taylor is gracious, has a sparkling personality, and makes everything run like a well-organized endeavor! Li does wonders with hair, and Tina is is absolutely stellar with pedicures. My wife and I both love Tina, and everyone in the shop.
Everyone there is marvelous...we will be going there as long as we are able!
I went in for a pedicure. The prices are very affordable and the staff is very polite.
Very minimal wait time. Very quick and proficient job. Couldn’t ask for any more.
My feet were in bad shape and Lee did an awesome job making them whole again.
It even feels different when I walk now.
I will definitely be back to see Lee again.
This place is the best!!
I went to another nail salon nearby, once they saw my feet they told me to come back tomorrow. The other salon lost a customer!
The staff are nice and courteous and there is small duration of waiting time. I went there to get my nails for the first time, the lady that was doing my nails was not paying attention at all at my nails and did a horrible job in shaping them. I asked for a specific shape and I even showed her the picture but she still didn't do it. The nail polish on the other hand is of cheap quality and was clearing off after 2 days. Poor job with nail filing and shaping and applying gel and color. Also, she was not even paying attention to my nails but to other customers and staff. I will not be coming back.
VERY disappointed with my manicure. I went in for the first time 6 days ago with a friend that ranted and raved about how great this place was. Got a pedicure and manicure with gel. The people are very nice and the place is clean. Prices are average for the area. I did not like the fact that they use unpackaged tools, I wasn't sure if they were clean or not. They do not give massages at all. I am very happy with my pedicure. I am VERY disappointed with my manicure. The guy seemed to be in a hurry. I asked for a French manicure in gel. He didn't do an actual manicure. He filed my nails and started painting. There was a few fibers that got stuck to my nail and he just kept painting over it even though I told him. He didn't make sure to paint my whole nail, (He didn't paint to the edges of my nails). When he finished with the last coat, he FILED my nails which messed up the whole polish job. The gel they use must be very low quality because the clear polish turned gray the NEXT DAY and I was able to peel the gel off after 3 days. If I could post pictures I would. Horrible job, I don't even want to return there for them to fix it.
The lady that attended my son and I was extremely rude and did not know what she was doing. When I asked her to shorten my son's hair a little more, she got angry as if she was doing it for free.
Fantasy Beauty Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
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