Grand Wig House

+1 314-533-6699

2911 Washington Ave, St. Louis, MO 63103 United States of America

Open Today: -

Quick Facts About Grand Wig House

Grand Wig House is a wig store that has received mixed reviews in terms of customer service and overall experience. While some customers have had positive interactions with the staff and appreciate the selection and prices, others have had negative experiences with rude and unprofessional behavior.

One of the strengths of Grand Wig House is the affordability of their products. Customers have mentioned that the prices are reasonable, making it a more accessible option for those in need of wigs or related products. The quality of the products has also been praised, with customers mentioning that they were surprised by the quality given the affordable price.

Another strength mentioned by customers is the selection of wigs. The store is described as having a variety of options and beautiful selections for customers to choose from. This is important for customers who are looking for specific styles or types of wigs and appreciate having a wide range of choices.

Some customers have also mentioned the helpful and friendly staff as a strength of the store. They have appreciated the assistance they received in finding the right wig or hair product, and have felt welcomed and supported during their visits. The positive interactions with knowledgeable staff members have made the overall experience more enjoyable for these customers.

However, there are also weaknesses that have been mentioned by customers. One of the main weaknesses is the rude and unprofessional behavior exhibited by some staff members. Customers have shared instances where they felt disrespected or mistreated by certain employees, leading to a negative impression of the store. This includes instances of employees being excessively strict with trying on wigs or making inappropriate comments toward customers. This type of behavior is detrimental to the overall customer experience and can greatly impact the reputation of the business.

Another weakness highlighted by a customer is the owner's involvement in personal matters such as questioning customers' religious beliefs. This is considered unprofessional and infringes on the personal boundaries of customers. It can create discomfort and a sense of unprofessionalism within the store, which may deter customers from returning in the future.

Overall, the strengths of Grand Wig House include affordable prices, a good selection of wigs, and positive experiences with helpful and friendly staff members. However, the weaknesses include instances of rude and unprofessional behavior from certain staff members, as well as the owner's involvement in personal matters unrelated to the business. These weaknesses can greatly impact the customer experience and may be the reason some customers choose not to return to the store.

Best TL Reviews

Myself and a friend went to this business looking for wigs, and got a rude awakening. a worker was very very rude. And need lesson in customer service. followed me in the store saying there's a limit of 5 wigs to try, told her I'm aware and that I only tried 3. Used very poor choice of words when I told her I had a stocking cap. Jump in me and my friend conversation when she suggested I try on a curtain wig is if I couldn't pay for it. Discussed with her unprofessionalism we felt it would be best to leave and never return. one star is to good considering the way I was treated. And if it wasn't for my training I would have went straight off and did some damage. That day was her lucky day!!!

I had to get a wig for my grandmother to be buried in. It was an overwhelming task to say the least. The woman who helped me was so patient with my indecisiveness, and she was also knowledgeable and helpful. Once I got to the register, I was nearly brought to tears by the kindness I was shown at checkout. Overall great experience during a very hard time for me.

Love this wig store. I shop here all the time. Great customer service. I actually have picture on the reviews with my different wigs. MissBodi2006

100$ recommend. I am a Trans female and go Here for MY wigs. Great selection and friendly staff

BEAUTIFUL selections and reasonable prices. Friendly staff and organized.

I usually have a wonderful experience here. The store is always clean and the staff is always fun and professional. However, today the owner had the nerves to question a relative and I about our religious beliefs.

Please keep in mind to do so and involve others is rude and unprofessional. Your customers won't and don't have to believe as you do. I don't think we'll be going back.

My coworkers recommended to go, if I need nail and hair product.

I was very surprised by the affordable price and the quality product.

Since then, I routinely make the visit , if I ran out the supplies.

Also, the owner and employees at this shop are very helpful and friendly to assist my needs.

I always enjoy the time spent there. Merchandise is great and the service is too. Thank you LEM and family for your kindness ❤️❣️❤️