Quick Facts About Twinkle nails Salon and Spa
Twinkle Nails Salon and Spa appears to have a mix of strengths and weaknesses based on the comments provided. In order to thoroughly analyze their overall performance, we will evaluate each aspect separately.
Starting with the positive feedback, several customers praise the nail technicians at Twinkle Nails for their excellent service and skill. One customer specifically mentions Cindy as being amazing, engaging, and doing an excellent job on both nails and toes. Another comment highlights the great experience, punctuality, and the nail tech's ability to follow COVID-19 procedures. Additionally, a customer expresses their satisfaction with the durability of their freshly done nails, which did not chip even after five days despite their line of work involving cell phones. The ability to meet unusual requests, as stated by another customer, further showcases the talent and flexibility of the nail technicians. This positive feedback suggests that Twinkle Nails has a team of skilled and attentive nail technicians who prioritize customer satisfaction.
Furthermore, customers appreciate the cleanliness and the lack of chemical smells in the salon, which creates a pleasant and comfortable environment. The staff's friendliness and kindness contribute to a welcoming atmosphere, making customers feel valued and at home. The praise for Vicky and Van's services specifically highlights their attention to detail and the time they take to ensure quality work. The positive atmosphere and quality of service indicate that Twinkle Nails strives to provide a positive and enjoyable experience for its customers.
On the other hand, there is one comment that expresses displeasure with the overall service at Twinkle Nails. The customer claims to have waited for 30 minutes without any acknowledgment and eventually sees a new customer getting served in less than five minutes. This suggests a lack of efficient scheduling or poor management of customer flow, resulting in long wait times and potential negligence towards existing customers. This negative experience is implied to be unique, as it contrasts with the overwhelmingly positive feedback from other customers. However, this comment raises concerns about the consistency of the customer service at Twinkle Nails.
Additionally, one customer expresses their disappointment with the management and treatment of the nail technicians by the new owners. They claim that the best workers were fired out of jealousy, and the new owners are dishonest about their whereabouts. This comment sheds light on potential issues within the management of Twinkle Nails. The mistreatment of employees can negatively impact morale and, ultimately, the quality of service provided. It indicates a lack of professionalism and transparency that may affect both employees and customers.
In conclusion, Twinkle Nails Salon and Spa has several strengths, such as skilled nail technicians, cleanliness, friendly staff, and attention to detail. Customers appreciate the quality of service, the comfortable atmosphere, and the ability of the nail technicians to meet their expectations. Despite these positive aspects, there are potential weaknesses to consider. These include inconsistent customer service, as evidenced by one comment about long wait times, and concerns about management practices and treatment of employees. To maintain a positive reputation and attract new customers, Twinkle Nails should address these weaknesses and strive for consistency in terms of customer service and employee management.
Best TL Reviews
Der letzte Laden wurde noch nie so ignoriert wie hier 30 min gewartet und sogar noch aufmerksam gemacht das ich noch warte und nichts. Dann neuer Kunde in weniger als 5 min dran ein richtiger Sauladen wenn hier mach ein großen Bogen darum gibt bessere Läden mit service
Just got my nails and toes done and Cindy was amazing! Engaging, did an amazing job on everything. Great experience - Will definitely be coming back!
This nail salon gave me one of the best experiences that I have had with a nail salon in Philly. My appointment started on time and everyone was extremely nice not to mention, my nail tech did an amazing job with the shaping of my full set as well as the design. You do not feel rushed whatsoever and they do an excellent job following COVID procedures. Worth every penny. Will definitely be returning.
I have been looking for a good nail salon for a while now. I came across this place because it's closer to my house and I had never been here before. I'm SO happy I've finally found a place that can do my nails without them chipping within a week, I got them done 5 days ago and they still look fresh as ever(pic taken today). I work with cell phones so my nails take a lot of hits but not this time. I am so so satisfied and will be a regular from now on!
I checked THREE separate nail salons in the area to see if I could get a colored ombre. Finally i checked in with these guys and lo and behold, they could! I’m supper happy with the service that I received, especially because i had made some weird requests. I’ll definitely be returning
What a nice new nail salon. The Price is very good the employee is very nice and the owner Cindy is very nice to me as well and always have a good attitude and welcoming every new customers that comes in her Salon! I totally recommend this salon and will be telling my friends about it.
It was my first time going here today & I am beyond pleased! First thing you notice upon walking in is no chemical smells - very clean facility. The staff is AMAZING! Super helpful, very friendly and kind - and the best part is they take their time. At other salons I always felt rushed, but at Twinkle they make you feel special. I am extremely pleased with the service, and I LOVE my nails! Vicky did my pedicure & Van did my acrylic nails - both were great!! I already can’t wait to go back in a couple weeks. They make you feel so at home & the quality of work is amazing. So glad I found Twinkle :)
I started going to Twinkle a few months ago after I saw Linda’s work on Instagram. She is so sweet and genuinely does the best nails. No matter what you ask for or show her, she does exactly what you want and she’s also insanely fast. I’m always in and out in an hour. I honestly love going to my appointments because of the atmosphere and friendliness she provides. The way the new owners are treating their nail techs who have been there for 5 years is beyond unacceptable. Not only did they fire their best workers out of pure jealousy, they’re not even informing the clients and also lying about where the nail techs are. I will never give my business to people who treat their employees this way.
Twinkle nails Salon and Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 09:00 PM |
|---|---|
| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
How to go there
Location
Places