Bella Nail Salon

+1 731-215-1275

2021 N Highland Ave C6b, Jackson, TN 38305 United States of America

Open Today: -

Quick Facts About Bella Nail Salon

Bella Nail Salon, based on the comments provided, has several strengths and weaknesses. It is important to analyze these comments and understand the overall customer experience at the salon.

Starting with the strengths, it is evident that Bella Nail Salon has a talented eyebrow specialist named Alex who consistently provides excellent service. Customers have praised his work and mentioned that their eyebrows always look on point. This suggests that Bella Nail Salon has skilled staff members who are knowledgeable in their respective areas of expertise.

Another strength is the friendliness of the staff. Despite the negative experiences some customers had, others mentioned that the staff was super friendly and welcoming. This indicates that Bella Nail Salon has a positive customer service culture and values creating a friendly environment for its customers.

Furthermore, one customer mentioned that the salon does a good job with eyebrows. This suggests that Bella Nail Salon has the ability to meet customer expectations for certain services, specifically eyebrow services.

Moving on to the weaknesses, a common complaint among customers is the rudeness and unprofessionalism of an individual named Alex. Customers have mentioned that he rushes through the nail service and is not attentive to detail. This reflects poorly on the salon and implies a lack of professionalism and customer care.

In addition, some customers mentioned that the salon is overpriced for the quality of work they provide. This could be seen as a weakness as customers expect high-quality service for the amount they pay. Charging higher prices without delivering the expected results can lead to dissatisfaction and negative reviews.

Several customers mentioned their dissatisfaction with the overall nail service. Comments include nails popping off after a week, nails being rushed and not shaped properly, and even nails causing bleeding and pain. These experiences highlight significant weaknesses in the salon's nail services, including lack of attention to detail, rushing through procedures, and potentially causing harm to customers.

Furthermore, a consistent theme in the comments is poor time management and long wait times. Customers mentioned being made to wait for extended periods and being neglected while others were tended to first. This suggests a lack of organization and an inability to effectively manage customer appointments and waiting times.

Lastly, one customer mentioned that upon entering the salon, they were not greeted by any staff members. This lack of initial interaction can create a negative first impression and give the impression of an uninviting atmosphere.

In conclusion, Bella Nail Salon has both strengths and weaknesses based on the comments provided. The strengths include talented staff for eyebrow services, a friendly staff, and the ability to meet customer expectations for certain services. However, the weaknesses include rudeness and unprofessionalism from a staff member, overpricing for the quality of work, inconsistent and unsatisfactory nail services, poor time management, and a lack of customer greeting. Addressing these weaknesses will be crucial for Bella Nail Salon to improve its overall customer experience and attract repeat business.

Best TL Reviews

Nails were okay, I had asked for something cute and when asked for glam they acted like I was wasting your time. I will not be back here bc I'm not paying for something being treated like I'm a inconvenience. Just a FYI I make good money and willing to pay for what I want my nails done like. I walked in here with way more than enough cash. I'll be going to another nail salon next time jackson has a lot more to pick from.

They're really not that good of a salon. Alex skips steps in doing your nails unless you say something and then my nails were popping off after a week. They do do eyebrows pretty good. My nails look cute but that's about it. I actually just figured out how to change my review. I would not recommend getting your nails done here. Only eyebrows.

Alex does an excellent job on mine and my sister’s eyebrows! Super friendly staff. Never had a complaint about his work. Eyebrows always on point!

Alex he is very rude and unprofessional. You don't suppose to put the same wax stick on everyone face thats not ok and definitely not safe. And don't have customer sit and wait on you for thirty minutes and then allow others to come in and you tell them to come to the back instead of the one who's been waiting. I really hope this helps others.

This place is orribile they hurt my feet and I was bleeding before I got the chance to get my manicure. I also didn’t give them a chance to continue my pedicure because it was hurting so much. Please bring your business elsewhere

i would not recommend anyone to go to this place. the man that does the nails there is very rude, and he rushes on your nails. they’re too overpriced for the work that they give out. when i first got to the place no one greeted me or my mom. do not go to this place unless you’re just looking for your nails to be thrown together. this will be my first and last time going !

I came in today for two nail repairs. He got the color very similar, however, he did not file or shape them the way the other nails were. Felt rushed. The nails were longer than the others and super curved. I feel they could do great things if they took their time. $10 total. I guess you get what you paid for.

HORRIBLE!! I would give them no stars if I could. I asked if the did manipedis. They took forever on the pedicure. Then when I was ready to get a manicure, they took awhile. The man took a long time on the acrylics only for them to be lumpy, parts of my nails not painted, and made my fingers BLEED! I wouldn't recommend. Do NOT come here. It's overpriced for not good service.