Quick Facts About Rose Nails and Spa
Rose Nails and Spa has received mixed reviews based on the comments provided. It is important to analyze and understand the strengths and weaknesses of the establishment.
One of the strengths mentioned in the comments is the potential skill of the nail technicians. One customer noted that the woman who did their nails had the potential to do well if she slowed down. This suggests that the salon has the potential to provide high-quality nail services if the technicians take their time and focus on the task at hand. Additionally, another customer mentioned that their nails were done amazingly and looked exactly like the pictures they provided. This indicates that the salon is capable of delivering the desired results and meeting customer expectations in terms of the outcome.
Another strength is the flexibility of the salon's operating hours. One comment stated that the salon stayed open late to accommodate the customer's appointment. This suggests that Rose Nails and Spa is committed to providing convenience and customer satisfaction by extending their working hours.
However, despite these strengths, there are several weaknesses that have been highlighted in the comments. One major weakness is the lack of attentive service due to rush and waiting times. Multiple comments mentioned rushed or hurried services, indicating that the salon may struggle with managing appointments and customer flow effectively. This can lead to a negative customer experience and a rushed job. Additionally, one customer mentioned waiting over 45 minutes for their appointment despite making a reservation. This suggests that the salon may struggle with organization and timely service.
Another weakness highlighted in the comments is poor communication and customer service. One customer mentioned that the communication was different, indicating a potential language barrier that may hinder effective communication between customers and staff. Additionally, another customer mentioned being given attitude by a staff member when addressing concerns about their nails. Poor communication and customer service can significantly impact the overall experience and customer satisfaction.
The quality of the nail services provided by Rose Nails and Spa is also a weakness. Commenters mentioned issues such as lumpy, crooked, and lifting acrylic nails, uneven polish, and chipping after a short period. This suggests that the salon may struggle with consistent and high-quality workmanship. These issues can lead to customer dissatisfaction and a lack of trust in the salon's services.
Furthermore, the lack of cleanliness and attention to detail is another weakness mentioned in one comment. The customer mentioned leftover nail polish and hairs on their nails, which are unacceptable in a professional salon environment. Attention to detail and maintaining a clean atmosphere are crucial in providing a positive and hygienic experience for customers.
Lastly, there was a mention of dishonesty regarding waiting times. One customer described waiting for an hour without any water to soak their feet despite being told they would be attended to. This lack of transparency and follow-through can result in customer frustration and disappointment.
In conclusion, Rose Nails and Spa has the potential to provide high-quality nail services considering the potential and skills of its technicians, as mentioned in the comments. However, they currently face weaknesses in terms of rushed service, long waiting times, poor communication and customer service, inconsistent quality of work, lack of cleanliness, and transparency issues. Addressing these weaknesses can significantly improve the overall customer experience and satisfaction at the salon.
Best TL Reviews
The woman who did my nails has potential to do well but since she had too many people waiting and I was the only one with an appointment she rushed through mine and destroyed them. The acrylic are lumpy, crooked, are lifting after just a couple days and I will never return or recommend anyone else going. I give 3 stars just because if she slowed down she could be good but what I got was definitely 1 star.
She did my nails amazing!!!! I love them so much. Look exactly like the pictures wonderful family and they stayed open late to finish
I went there yesterday and the man doing my manicure and nails rushed it and left immediately after so I know he was just trying to get done and out of there. There was left over nail polish from my last nails that he didn’t take off and just painted over so there are weird layers and a couple hairs that flew onto my nails in the process which concerns me. Probably the worst nail experience ever and not worth the money.
I made appointments and yet still waited over 45 minutes for anything to begin. During my pedicure I actually had to ask for more color on one toe because they were white spots. The acrylic set was done very sloppily and there are bubbles in one of the nails. Very sad and definitely won't go back.
Communication was a little different but as soon as I showed the owner a picture of the nails I wanted she did such a wonderful job and they are gorgeous and very classy, zoom in on my amazing nails! Thanks so much for taking great care of them! I will be coming here for my appointment for now on!
These were awesome my nails look amazing she did different colors of flowers and the detail is amazing!!!!! Would recommend this place
No lie, THE WORST PEDICURE OF MY LIFE
I would give no stars if I could. I went at 4:30p on Thursday afternoon. The man doing my nails was very short with us and was clearly in a hurry to get us out of there even though nobody else was there. After he finished the polish, before putting on the top coat, I looked at my nails and noticed the polish was uneven and not thick enough on many of the nails (I could still see my bare nail). I asked him to fix one of the nails with the intention of asking to fix two others, and he gave me so much attitude about it and ended up putting a blob on top and not smoothing it out. I was drying by 5:05p with the fix.
By Friday at 10:45a, after doing no activities that would impact my toes, my nails were bunching and chipping. I called and asked for a refund and they told me they couldn't do anything about it unless I was willing to come back in. I drove two and a half hours round trip just to get my nails done for an event on Sunday and one on the following Thursday. My pedicures usually last 3-4 weeks from other places because I take good care of what I pay for, but this one didn't even make it 24 hours.
Update: I called back because they told me somebody that could help with translation that would be able to help me would be in at 5 and the lady I spoke to told me that she was too busy for me now and hung up.
I do not recommend this place, will tell everyone I know to take their business elsewhere, and will not be going back.
They are not honest about waiting time. I sat for an hour at a pedicure chair and no water. Very disappointed. I could have handled the wait if they were honest and if they put water in so my feet could soak.
Rose Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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