Hot Nails & Spa Inc

+1 219-374-6770

13328 Lincoln Plz, Cedar Lake, IN 46303 United States of America

Open Today: -

Quick Facts About Hot Nails & Spa Inc

Hot Nails & Spa Inc, based on the comments provided, has a mix of strengths and weaknesses. It is important to consider these factors before visiting the salon. In the following analysis, we will discuss the strengths and weaknesses of Hot Nails & Spa Inc.

Strengths:

1. High-quality acrylic nails: Several comments mention the satisfaction with the way the acrylic nails turned out. Customers express that the nails are long-lasting and beautiful. This indicates that the salon excels in providing a quality service in this area.

2. Attentive and thorough service: One customer highlights that they had an amazing experience with the staff, as they took their time and were attentive during the service. This indicates that the salon values providing a thorough and detailed service to its customers.

3. Good job and nice staff: Another comment mentions that the salon consistently does a good job and has a friendly staff. This suggests that the salon has a positive reputation for delivering satisfactory results and maintaining a friendly and welcoming environment.

Weaknesses:

1. Unfriendly customer service: A recurring complaint is about the salon's unfriendly attitude and lack of customer service. One customer mentions feeling uncomfortable and unwanted during their visit. Another customer experienced the staff applying gel polish instead of regular polish, even after requesting a different option. This highlights a potential weakness in the salon's customer service and communication skills.

2. Poor adherence to COVID regulations: A customer explicitly states that the salon did not adhere to COVID regulations, such as cleaning the seats between customers or enforcing handwashing. This is a significant weakness as it reflects a lack of concern for the safety and well-being of customers during a global pandemic.

3. Lack of professionalism in communication and appointments: Several comments express frustration with the salon's communication and appointment management. One customer complains about not being informed of the extra charge for a specific service until the payment stage. Another customer mentions difficulties in making an appointment and being informed of long wait times. These instances showcase a lack of professionalism and organization on the part of the salon.

4. Closure without notice and inconsistencies: One customer mentions that the salon was closed without notice on a specific day, causing inconvenience. Additionally, another customer describes discrepancies in getting an appointment despite making one in advance. These inconsistencies imply a lack of reliability and consistency in the salon's operations.

In conclusion, Hot Nails & Spa Inc has strengths in providing high-quality acrylic nails and offering attentive and thorough services. However, it also has clear weaknesses in terms of unfriendly customer service, lack of adherence to COVID regulations, unprofessional communication and appointment management, and inconsistencies in operations. Potential customers should consider these factors when deciding whether to visit Hot Nails & Spa Inc.

Best TL Reviews

Been to this salon quite a few times for acrylic nails. Happy with the way they turn out every time. Long lasting and beautiful! Just got the pink and white. Well worth the money!!

Not very friendly. I tried to make small talk with the owner who was doing my nails and she wasn’t interested. Made me feel very uncomfortable, like I wasn’t wanted there. Like my business wasn’t appreciated. I felt like I was inconveniencing them

Went to this place because of the higher reviews. Do not listen.

I made an appt. And got there 10 mins early. They did not get to me until 30 mins after my scheduled time. My nails have broken after less then 24 hours. I called to inform them and they did not even apologize or offer to fix it. Just informed me it would be 3 days. The nails were also all misshapen and bubbly.

They were NOT up to COVID regulations- they DID NOT clean the seats between customers or require the customers to wash their hands. Will not return!

I had an amazing experience! They took their time, were attentive, and very thorough. My nails are awesome sauce. I got a no chip mani pedi ❤

Not very friendly. Applied gel polish after I asked for regular polish & they still changed me for gel.

I have been here serval times, every time they have done a good job. Very nice staff, they take their time to assure these nails are on point.

The pedicure was good. Was done well. However, they did not inform me of the extra charge for the no chip polish until I went to pay. Which I think is very unprofessional. I know it usually is a few extra bucks, but it was not posted anywhere nor was I informed before my service or during.. not until I went to pay was I told and I wasn’t very pleased about this considering it was an extra $20 I was not expecting.

My complaint is not with the quality of service. I always receive a quality manicure and the staff is very nice. My issue is with being able to get a service. About two weeks ago I went in and was told that the wait time would be "very long" and that I should come back later or make an appointment. I realize most nail salons are very busy on Friday so I went yesterday (Thursday). While they are supposed to be open 7 days a week, when I arrived there I found a note on the door that they were closed that day. This is only the 3rd or 4th time over the past six years that the salon was closed without notice but it was an inconvenience. After I arrived back home I called and left a message on the answering machine that I wanted an appointment for 3:00 on Friday - I went for a later time knowing how busy they are in the morning. Well, I hadn't received a return call verifying my appointment by 10:30 so I called the salon and spoke with a gentleman that took my appointment for 3:00. I showed up at 2:50 and was told by one of the women that my wait time would be about an hour. I told her I had an appointment and she said the wait would be about an hour. I asked what was the point of making an appointment if I had to wait an hour. She just shrugged her shoulders. Totally unprofessional. They can't have it both ways - taking walk-ins and taking appointments. I will be taking my business to 4 Seasons in Lowell or You & Me Spa Nails in St. John.