Cosmo Nails

+1 317-763-9736

3400 Nancy St Suite B, Westfield, IN 46074 United States of America

Open Today: -

Quick Facts About Cosmo Nails

Cosmo Nails has several strengths that are evident in the comments provided. Firstly, the salon has a welcoming and pleasant ambience, which contributes to a positive overall experience. Many customers mentioned the friendly staff and the fact that they were taken care of and made to feel comfortable. This is important in creating a positive atmosphere and ensuring customer satisfaction.

Another strength of Cosmo Nails is the quality of their services. Customers praised the skill and attention to detail of their nail technicians. One customer mentioned that their dip nails lasted for an impressive one and a half months without chipping. This indicates that the salon uses high-quality products and offers long-lasting results. Additionally, customers appreciated the thoroughness of the services, such as the technician taking the time to remove excess powder underneath the nails and the attention to detail in making the nails and feet look perfect.

Another strength of Cosmo Nails is their responsiveness to customer feedback and concerns. In one comment, a customer mentioned that they had an issue with their dip French tips for their engagement pictures. However, they were pleased that the owner of the salon addressed the issue promptly and free of charge, ensuring that the customer's nails were perfect for their special occasion. This demonstrates that Cosmo Nails values customer satisfaction and is willing to make things right if any issues arise.

Additionally, Cosmo Nails seems to have a loyal customer base. Several customers mentioned that they have been going to the salon for a long time and that they consistently receive great results. This indicates that the salon has built a reputation for delivering high-quality services and customer satisfaction, which is crucial for long-term success in the beauty industry.

However, there are also some weaknesses that can be identified from the comments provided. One customer mentioned that their dip French tips came out flat and unarched initially. Although the issue was resolved, this suggests that there may be inconsistencies in the quality of services provided. This could potentially be a weakness if other customers experience similar issues and become dissatisfied with their results.

Another weakness that can be inferred from the comments is the lack of attention to detail in removing excess powder from underneath the nails. One customer mentioned that this was the reason they gave a four-star rating instead of a five-star rating. While this may seem like a minor issue, attention to detail is important in maintaining a high standard of service and customer satisfaction.

In conclusion, Cosmo Nails has several strengths such as a welcoming ambience, skilled technicians, and a commitment to customer satisfaction. These factors contribute to positive customer experiences and a loyal customer base. However, there are some potential weaknesses related to inconsistencies in service quality and attention to detail. Addressing these weaknesses and ensuring consistent high-quality services will be crucial for the long-term success and reputation of Cosmo Nails.

Best TL Reviews

My nail tech was an elderly male who took his time in making my nails. We exchanged minimal chatting, which I love. Ambience of the salon was also nice. My sister and I are definitely coming back. I gave 4 stars because he didn’t remove the excesses of the powder underneath my nails.

First time here I got dip nails that lasted for one and a half months with NO CHIPS! Best dip manicure I have ever received. I went back earlier this week to get dip French tips for my engagement pictures. They came out very flat and unarched so I called back the next day and told the owner my issue. Usually I would not be worried, however these are my nails for my engagement pictures and I wanted them perfect. The owner got me in that day and perfected the shape and style just how I want them free of charge! Pictures are from after the fix!

I was in a hurry and the tech did great! The last salon I went to used some weird dip that WOULD NOT come off. She was patient with my nails today and odds are I will definitely go back, making this my go-to salon.

I have been traveling quite a bit so it’s been a while since I have been in. Wonderful job with my nails and toes. Everyone at this salon is so friendly and does great work. Missed you all and thanks!

I could not express enough oh satisfied I am! Ms. Van is absolutely incredible, she’s sweet and has such a creative vision. I showed her one picture of what I wanted , she did that plus more!!! I was taken really good care of ! The environment is beautiful and such friendly staff and costumers! My day was made and I cannot wait to show off my perfect nails! Thank you!

Got right in and even with a busy shop, my technician took her time and did a really thorough job of making my feet look sandal ready! Attentive and friendly and sanitary!!

Scheduled a gel pedicure. Ellen was so friendly and done an amazing job! I will definitely return! Thanks so much for your awesome service!!!

Every time my mom and I go in, it’s quick and the results are amazing. Love cosmo nails, compared to other places in Westfield (and I have been to a lot of places, this one is by far the best. They are gentle and nice as well.