Quick Facts About Fatou's African Hair Braiding
Fatou's African Hair Braiding place has received a variety of comments, both positive and negative. In analyzing these comments, we can determine the strengths and weaknesses of the business.
Starting with the strengths, several customers praised the braiding skills of the stylists at Fatou's African Hair Braiding. They mentioned that the braids were beautiful and that they were satisfied every time they visited the salon. This suggests that the stylists have expertise in their craft and can deliver high-quality results. The positive comments also highlight the friendly and nice demeanor of the staff, indicating good customer service.
Another strength mentioned is the loyalty of some customers who have been coming to Fatou's for a few years without being disappointed. This suggests that the salon has built a reliable and trusted reputation over time, which can be attributed to consistent quality service and customer satisfaction.
Additionally, the mention of Sukai and Fatou, two specific stylists, received praise. This indicates that there are talented individuals within the salon who are well-liked and provide excellent service. Having skilled and trusted stylists can be a significant strength for any salon, as it contributes to customer loyalty and positive word-of-mouth referrals.
Moving on to the weaknesses, there are a few concerns voiced by some customers. One common complaint is the lack of professionalism exhibited by the staff. Customers reported instances of missed calls, late arrivals, and canceled appointments without proper notification. This shows a lack of organization and consideration for customers' time, which can be detrimental to the salon's reputation and customer loyalty.
Another weakness highlighted is the disregard for customers' specific requests. One customer mentioned that despite showing a picture of the desired hairstyle, the stylist did not come close to achieving it and even displayed hostility when confronted. This lack of attention to detail and failure to meet customer expectations can lead to dissatisfaction and negative reviews.
Furthermore, there were complaints regarding the rough handling of hair and excessive force used when combing. Customers felt that their hair was not treated with care and experienced discomfort during the styling process. This suggests a lack of technical skills and sensitivity when working with hair, which can result in damage and unsatisfactory outcomes.
Lastly, one customer mentioned the high price charged for a simple style that did not meet their requests. This indicates a potential issue with pricing and value for money. Customers expect to receive the service they paid for, and when their expectations are not met, they may feel cheated or dissatisfied with the experience.
In conclusion, Fatou's African Hair Braiding place has strengths in terms of braiding skills, friendly staff, and loyal customers. However, they also have weaknesses related to professionalism, listening to customer requests, hair handling, and pricing. To improve their business, they should focus on enhancing their customer service and communication, paying attention to detail, providing gentle hair treatment, and ensuring fair pricing for the services rendered.
Best TL Reviews
Called at 10 asking about getting my hair braided. Stylist says she still at home and will call back in 30 40 min. Did not return call all day. Coming from a big city where shops open at 6am this was disappointing. Guess they had already paid rent and didn't need to male money. Not the first time I've been brushed aside by them. Taking my $$ to jville
My favorite braiders!!!!braided!!!!! The young ladies that braided my hair today was AWESOME......EVERYONE FRIENDLY AND NICE...
Love them, you pay for quality!
Beautiful braiding skills I’m satisfied every time I come!!!!! Thank you!!!!
Stylist told me to be there at 9:30 and showed up 9:45am. Then I sent her a hair style to braid my sons hair and told me she cold do it. She did not come close to the style. When i showed her the pic that i sent her and what she did. She got mad! I wish i could post the style i showed her and what she did! Not satisfied or happy! Demand that i pay her $40 dollars for a hairstyle that any person could have braided.
VERY UNPROFESSIONAL! they canceled my appointment and didn’t bother to call me an tell me. So I come in and they tell me they can’t do it an had the audacity to have an ATTITUDE! Didn’t bother to apologize or anything! I called them 4x that day an each time I called Fatou tells me a time then when I come in she ask can I come in at different time! Completely waisted my whole day and time going up there all day. It’s the only hair braiding place out here in Brunswick so they think they can treat there customers how ever an expect ppl to still come because we have no other choice.. I go to the one on Hinesville now. A bit far but worth the sanity!
Unfortunately they brush your hair too hard, they don’t handle your hair will care like a hair shop should. A comb through it with force, I also asked for “6” braids in my hair, I showed a picture of exactly what I needed completed, but after they finished I ended up with over 26 braids. The style was very, very simple, a style a beginner could have completed but unfortunately they did not listen to my requests and even after messing up still charged me an unbelievable amount for such lack of care and detail put into my hair. I unfortunately would not recommend or refer this place of business.
Been coming here few years. Have not yet been disappointed. Sukai and Fatou are awesome.
Fatou's African Hair Braiding Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 09:00 PM |
|---|---|
| Tuesday | 09:30 AM - 09:00 PM |
| Wednesday | 09:30 AM - 09:00 PM |
| Thursday | 09:30 AM - 09:00 PM |
| Friday | 09:30 AM - 09:00 PM |
| Saturday | 09:30 AM - 09:00 PM |
| Sunday | 09:30 AM - 09:00 PM |
How to go there
Location
Places
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