PK2 Beauty Supply

+1 508-588-4435

40 Legion Pkwy, Brockton, MA 02301 United States of America

Open Today: -

Quick Facts About PK2 Beauty Supply

PK2 Beauty Supply has several strengths based on the comments provided. One strength is the ease of locating supplies. Customers mentioned that they were impressed with the options available and the variety of products offered at the store. This indicates that PK2 Beauty Supply has a wide range of products, making it a convenient one-stop shop for customers' beauty supply needs. Furthermore, the store is known for having a great range of hair accessories, synthetic hair, hair products, and even makeup, including products from other countries like the Dominican Republic and Portugal. This suggests that PK2 Beauty Supply caters to a diverse customer base and offers unique products that may be difficult to find elsewhere.

Another strength mentioned by customers is the helpful and friendly customer service. The comments indicate that the employees at PK2 Beauty Supply are willing to assist customers and provide recommendations. This level of customer service may contribute to a positive shopping experience and make customers feel valued. Additionally, the store is praised for having great prices on their products, which can be seen as a strength as it attracts customers looking for affordable beauty supplies.

However, there are also some weaknesses that need to be addressed. One weakness mentioned is the negative customer service experience with a specific employee. This incident suggests inconsistent customer service, as other customers praised the helpfulness and friendliness of the staff. This inconsistency in customer service may negatively impact customer satisfaction and loyalty.

Another weakness pointed out by a customer is the lack of product knowledge among some employees. The customer complained that the staff at PK2 Beauty Supply knew nothing about the products and were unhelpful. This indicates that there may be a training or knowledge gap among some staff members, which can be detrimental to the customer experience. Customers expect employees at a beauty supply store to be knowledgeable about the products they sell and provide guidance and recommendations. Therefore, addressing this weakness by providing proper training or hiring more knowledgeable staff members is crucial for improving customer satisfaction.

Additionally, the comment about a creepy employee following customers around the store raises concerns about the store's security and professional conduct. This behavior can make customers feel uncomfortable and unsafe, potentially driving them away from the store. Addressing this issue by implementing proper security measures, training employees on appropriate behavior, and ensuring a safe and comfortable shopping environment is essential in maintaining a positive reputation and attracting more customers.

In conclusion, PK2 Beauty Supply has strengths in terms of the variety of products offered, ease of locating supplies, and friendly customer service. However, weaknesses in inconsistent customer service, lack of product knowledge among some employees, and concerns about security and professionalism need to be addressed in order to improve the overall customer experience. By addressing these weaknesses, PK2 Beauty Supply can further enhance its strengths and become a preferred destination for customers seeking beauty supplies.

Best TL Reviews

It was very easy to locate supplies. I was impressed with all of the options i had to choose from

I have been going here for years dont go as much because i moved further away but when i need anything for me or my daughters hair i always take the longer trip to this store they have a big variety of things... you WILL find what you need in this store if you cant find it there are very nice women that work there and will help you with whatever you need they all are great and very helpful. Love this store

PL2 Beauty Supply has everything! Even products from other countries like Dominican Republic, Portuguese products, etc. Here you'll find a great range of hair accessories, synthetic hair, hair products and even some makeup. I'll be returning for sure!

This place got EVERYTHING A GIRL NEEDS ,LOL I always have so much fun in there ,spending so much time in there just looking around at hair products clips,hair dye ,Makeup ,hair pieces,hair products, litterly everything ,you gotta really look ALL OVER IN THE BACK AS WELL LOL ,

I love coming here because of the customer service. Everyone has always been happy to help me (no matter how dumb I think the question is lol). Has great hair care products, extensions (synthetic and human) and wigs. If they don't have what you need, they do give awesome recommendations.

Nice store the ladies behind the counter will assist you with anything they are sweet and humble ladies everything hair product is awesome they really have almost everything you need to look amazing. Great prices to ????

Visited on 2/24/18 went to buy a wig cap and the girl with the blue hair didn’t even say hi and look irritated then didn’t even tell me my total then when she saw I was using a card said “ oh you can’t use your card “ and I asked her to repeat what she said because I couldn’t understand her with the attitude she had and she got mad I asked her to repeat herself .. get better workers I walked out definitely sticking to the hair store on Belmont those girls know about products and such a great energy store,

They have good stuff and prices are okay. But their customer service is ass. The girls are unhelpful they know absolutely nothing about the products. And other times they just flat out ignore you. Oh did I mention the creepy little guy who follows people around store. Do your self a favor and just go to BSW, located on Belmont st. Atleast when the people there follow you around. They are actually helpful!