Quick Facts About Super Nails
Super Nails place has a mixture of strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses, I will categorize them accordingly.
Strengths:
1. Friendly staff: One comment states that the staff is friendly, which creates a positive and welcoming atmosphere for customers.
2. No wait time: Another comment highlights that there was no wait on a Saturday afternoon. This shows that the salon is efficient in managing appointments and ensuring customers are served promptly.
3. Reasonable prices: The salon offers three different price points, providing customers with options to choose from based on their budget.
4. Clean salon: One positive comment mentions that the salon is clean, which is essential for maintaining hygienic standards.
5. Consistently good place for nails: A customer states that they have found this salon to be consistently good, indicating that the quality of service is reliable.
Weaknesses:
1. Subpar nail services: Several comments highlight various issues related to the quality of nail services. Complaints include nails being ruined, bumpy nails, bubbles in the acrylics, chunky nail polish, and uneven results.
2. Lack of cleanliness: One customer mentions unsanitary practices, highlighting the need for improved hygiene standards at the salon.
3. Rude and condescending staff: There are comments stating that the staff was rude, condescending, and had poor professionalism. This negative behavior can significantly impact the customer experience and deter potential clients.
4. Rushed service: A customer complains about feeling rushed during their appointment, resulting in subpar results for their pedicure.
5. Communication difficulties: One complaint mentions that the staff does not speak English well, making it challenging for customers to effectively communicate their preferences.
Analysis:
Based on the comments, it is evident that Super Nails place has some key strengths, such as a friendly staff, reasonable prices, and a clean salon. Customers also appreciate the lack of wait times and the salon's consistency in providing good service.
However, there are significant weaknesses that need to be addressed. The most critical weakness is the poor quality of nail services, with multiple complaints about ruined nails, bumpy and uneven results, and subpar designs. These issues indicate a lack of skilled technicians or inadequate training.
Another major weakness is the negative behavior exhibited by some staff members, including rudeness, condescension, and unprofessionalism. This can create an unpleasant experience for customers and may lead to negative word-of-mouth.
Furthermore, the lack of cleanliness and communication difficulties are additional weaknesses that should be addressed to improve the overall customer experience.
Recommendations:
1. Address quality issues: The salon should invest in training their technicians to ensure that they are skilled in providing high-quality nail services. This includes properly removing nail polish, avoiding damage and thinning of nails, and improving the application of acrylics and nail polish.
2. Improve professionalism: Staff members should receive training in customer service, emphasizing the importance of positive behavior, professionalism, and maintaining a respectful and welcoming atmosphere.
3. Enhance cleanliness standards: The salon should implement strict hygiene protocols, including regular tool cleaning, disinfection of surfaces, and creating a clean and sanitary environment for customers.
4. Improve communication: Management should consider providing English language training to staff members or hiring bilingual employees to facilitate better communication and understanding between customers and staff.
5. Address time management issues: The rushed service mentioned in one comment indicates a need for better time management. Staff should be properly scheduled to allow adequate time for each customer's appointment, ensuring that they feel relaxed and receive quality service.
By addressing these weaknesses, Super Nails place can work towards creating a more positive and satisfying experience for their customers, ultimately strengthening their reputation and enhancing customer loyalty.
Best TL Reviews
I've always been able to keep my nails strong so I never need to put fake ones on and I use shellac or I use dip but they literally broke my nai so instead of just letting my nails soak long enough to get the nail polish off they go ahead and they use the nail grinder to take it off which by the way ruins people's nails and thins everybody's nails out terrible job very disappointed will never return
Hi anyone. Now with new ownership, they do well, clean and good service.
Friendly staff, no wait on a Saturday afternoon and reasonable price. I got a pedicure and they offer 3 different price points.
Worst salon ever. They are super unsanitary here, I literally had to ask for the tools to be cleaned. On top of that, they were less than cordial, to say the least. In fact they were very rude to me through the whole appointment. You would think that with all the time they took on doing a full set of acrylics(3 hrs), the nails would be pretty. In reality they were bumpy and there were bubbles in the acrylics as well as the nail polish being chunky. I wouldn’t come here at all. Rude and condescending people, poor quality of work and super low professionalism. Oh, and they definitely don’t speak English so it’s super hard to let them know what you want.
First visit was great but this second time, Tiffany was such in a rush to kick me out of the chair that my pedi didn’t come out great. Getting pedicures should be a relaxing time but not with her.
Absolutely pathetic. This was my first time getting Shellac nails and I wanted blue nails with a glitter nail and a design with stripes and a flower. She completely messed up the flower and said "is that okay?" although she knew it was awful! I asked her to do a design she's comfortable doing and she drew some critter looking thing! Looked like a bug. It was yellow and brown! I told her I don't love it and asked her to just do black stripes. She managed to mess those up too. Needless to say, completely disappointed and will never return to Super Nails.
WORST EXPERIENCE EVER! The only thing they got right was the color. I went in for a gel dip manicure that was supposed to be coffin shaped and they didn’t even add a tip. Plus they made me bleed 3 times!!! I don’t recommend this to anyone, my nails are bumpy, and uneven. I am extremely unhappy with them and when I called in to see if I could have them fixed the next day ( I had a movie to catch and couldn’t get them fixed on the same day ) they told me if I wanted them fixed I’d have to pay. 45$ wasted, never going back.
I've searched for a consistently good place to have my nails done, and I've found it here. The salon was very clean, and all of the employees were upbeat. It had such a good vibe. Kim did my nails, and she did them perfectly, exactly how I wanted them.
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Super Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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