Quick Facts About Luxury Nails
Luxury Nails has a mix of strengths and weaknesses, as indicated in the comments provided. It is important to analyze these comments to form a comprehensive understanding of the salon's performance.
Starting with the strengths, several comments highlight the excellent service provided by certain employees. Ivy, specifically, is praised for her skill in providing a long-lasting pedicure. This indicates that the salon has capable technicians who can deliver high-quality work. Additionally, Andy and April are commended for their personalized approach and attentiveness towards clients. They take their time with each customer and offer additional perks such as a massage and complimentary champagne, enhancing the overall salon experience.
Another strength is the comfort and functionality of the salon chairs. One customer appreciates the chairs at Luxury Nails, as they are unlike those found in other salons. This indicates that the salon invests in equipment that provides comfort to their customers, creating a positive overall experience.
However, there are also several weaknesses identified in the comments. One recurring issue is the excessive waiting time. Customers highlight that they had to wait for long periods, with one comment mentioning a three-hour wait for an acrylic fill. This suggests a lack of sufficient staff to meet the demands of the salon, negatively impacting customers' experiences.
Another significant weakness is the customer service provided by the manager. One customer mentions a negative interaction with the manager, describing the manager as having a nasty attitude and not prioritizing customer satisfaction. This suggests a lack of professionalism and an unhelpful attitude towards resolving customer complaints. Additionally, the comment indicates that the manager refused to provide a refund and dismissed the customer's concerns, showing a disregard for customer preferences and expectations.
There are also concerns raised about the cleanliness and hygiene practices of the salon. One customer alleges that the salon does not clean their utensils used on clients, which is a serious issue for a nail salon where proper sanitation is essential. This comment highlights potential health and safety risks associated with Luxury Nails.
Additionally, there are comments mentioning mistakes made by technicians. One customer states that their nails were not done to the desired length and that one of the nails was crooked. When the customer asked for a refund or a fix, they were met with resistance from the manager, who stated that his standards do not align with the customer's standards. This situation demonstrates a lack of accountability and an unwillingness to rectify mistakes made by the salon.
Despite these weaknesses, some customers express satisfaction with Luxury Nails and state that they had positive experiences. However, it is important to note that the negative experiences outlined in the comments should also be taken into consideration, as they highlight areas for improvement.
In conclusion, Luxury Nails has both strengths and weaknesses. Their capable technicians and certain employees provide excellent service and personalized experiences. However, the salon suffers from long wait times, a lack of sufficient staff, customer service issues exhibited by the manager, cleanliness concerns, and a failure to address and rectify customer complaints effectively. Addressing these weaknesses is crucial for the long-term success of the salon and to ensure customer satisfaction.
Best TL Reviews
Ivy is the BEST, my pedicure still looks good after a month. HOWEVER, Tom needs to hire more staff, 3 hours for an acrylic fill is ridiculous. Tom did a very job on my nails but was also soaking off another customer nails, waxing eyebrows, greeting/organizing incoming customers, working the register, answer the phone , all while working on my nails.
DO NOT! I repeat DO NOT GO TO THIS BUSINESS! They messed up my length of my nails; I asked for my nails to be long and my thumb nail was crooked and when I asked for a refund they told me no! The manager has a very nasty attitude and got smart at the mouth when I asked for them to fix it and told me his standards are not my standards.
Some days you have to wait but the wait is ALWAYS worth it! Great pedicure and I enjoy the chairs as they work unlike many other salons. Many of the people have broken English so please be kind and you'll be thankful with the great job they do.
I will like to give this company a one star if I could I will give zero,they are very rude and unprofessional,they cursed me out in Chinese language and their work is terrible never will I visit again and I will never recommend this nail place,they also donot clean their utensils that they use on clients,very bad attitude problem
Waited 3 hours for uneven eyebrows and this hideous design
Wonderful service!!! Excellent! I went to another salon that wouldn’t take me today. I’m not even mad!!!! Strawberry Latte ????????
Andy and April were both AMAZING!!! They take their time with clients and are so personable. I got the luxury pearl pedicure and received free champagne, hot stones, and an INCREDIBLE massage. It was so relaxing and a breath of fresh air compared to other nail salons around that kept disappointing me. I will be back again! Thanks for being great!!
We came late after a popular nail salon turned us away, the service was great tis is now my new nail salon
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Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:30 PM |
|---|---|
| Tuesday | 10:00 AM - 08:30 PM |
| Wednesday | 10:00 AM - 08:30 PM |
| Thursday | 10:00 AM - 08:30 PM |
| Friday | 10:00 AM - 08:30 PM |
| Saturday | 09:30 AM - 08:30 PM |
| Sunday | 11:30 AM - 06:30 PM |
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Location
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