Crystal Nails

+1 732-968-4425

563 Bound Brook Rd, Middlesex, NJ 08846 United States of America

Open Today: Closed

Quick Facts About Crystal Nails

Crystal Nails has received predominantly positive reviews, with customers praising the quality of their nail treatments, the friendly atmosphere, and the wide range of colors, styles, and designs available. These strengths contribute to the salon's reputation and customer loyalty. However, there are also a couple of negative reviews that highlight certain weaknesses in the salon's service, such as staff inconsistency and poor customer service.

One of the strengths of Crystal Nails is the consistent quality of their nail treatments. Multiple customers have expressed their satisfaction with the treatment and the overall quality of their nails. This indicates that the salon has skilled technicians who consistently deliver good results. The positive reviews also suggest that the salon maintains high standards of cleanliness and hygiene, which is crucial for any nail salon.

Another strength of Crystal Nails is their wide range of color options, styles, and designs. Customers appreciate the limitless choices available, which allows them to express their personal style and preferences. This variety also suggests that the salon keeps up with the latest trends and ensures that customers can find something that suits their individual taste.

Customer service is another strength identified in the comments. Customers describe feeling treated as part of a big family and appreciate the friendly atmosphere. This positive experience contributes to customer loyalty and repeat visits. Additionally, the salon is commended for being accommodating and flexible with various nail treatments, such as dip, acrylic, and gel. This versatility demonstrates the salon's ability to meet a variety of customer needs.

Despite these strengths, there are a few weaknesses that have been highlighted in the comments. One weakness is the inconsistency in service quality, particularly regarding different technicians. While some customers have had positive experiences with certain staff members, others have reported unsatisfactory service. This inconsistency may be a reflection of the varying skill levels among the technicians or insufficient training. Addressing this weakness would require ensuring that all staff members receive proper training and maintaining a high level of consistency in service quality.

Another weakness mentioned in a negative review is the salon's poor customer service and lack of punctuality. One customer reported waiting for almost 30 minutes, despite having scheduled an appointment. The customer felt that the salon did not prioritize their appointment and eventually left without receiving service. This suggests that there may be a lack of communication or organization within the salon, causing customers to feel undervalued and unimportant. To improve in this area, the salon should prioritize punctuality and ensure that appointments are properly managed to avoid inconveniencing the customers.

In conclusion, Crystal Nails has several strengths, including consistent quality nail treatments, a wide range of color options and designs, and a friendly atmosphere that makes customers feel like part of a family. However, there are weaknesses that need to be addressed, such as inconsistent service quality and poor customer service and punctuality. By focusing on improving these weaknesses, Crystal Nails can strive to provide a consistently positive and satisfying experience for all customers.

Best TL Reviews

Third5/5! First time I came being recmmended to crystal the owner. Second time she was unavailable so I did with another girl. This last time was a short notice and another different girl did my nails. All three times I'm very happy with the treatment and quality of my nails.

I Love this Place! ♥️ I've been coming here for so many years, I can't even remember how long it's been. Great customer service and they treat each customer very special. It's like you're part of a big family. The choices of colors, styles and designs are limitless. I highly recommend! ????

I’ve been coming here for 5+ years. It’s my favorite nail salon, the staff is nice and their work is great!

I love this place I’ve been going for years. Always love my nails and whatever design I throw at them for the week. Always accommodating. I’ve had everything from dip, acrylic, and gel and always an amazing job. Very clean :) heres this weeks set!

My 1st time here. The Lady in the 2nd chair did a good job on my nails. I asked for a design and she wouldn't do it. She said to get color. Got a pedicure from Leah and oh my she did a Fantastic job. Got pedicure 1 5 weeks ago and my feet still looks as if she just done them. I have already scheduled my 2nd appt.????????☺️

In the years I've been nails I've never touched such a horrible service. I ask the manager, you think my nails are good nails and she says, I don't see anything wrong. . Of course, I'm already checking out my nails. If you have a employee who is not in training to work in certain areas, don’t do. Horrible service.

The answer to one arriving without a app is not the right to do your job wrong. You have the choice of accepting a customer without an appointment or not accepting it. There's no EXCUSA. The work was unsatisfactory

We've recently moved to the neighborhood. After trying a few different salons, we finally found a place we love. Crystal Nails has a friendly atmosphere and the work is great!

Don't even bother to make an appointment. They don't even care, if you made one or you haven't. Waited almost 30 minutes, even when I arrived early for my appointment. They apologized, but they didn't even bother to take me, until I left. I had been coming here a few times, but lately it seems like they don't care about their customers. I will never come to this place again and on top of that they are so rude, bad service!