Tooley's Cafe

+1 828-693-1373

1729 Brevard Rd, Hendersonville, NC 28791 United States of America

Open Today: -

Quick Facts About Tooley's Cafe

Tooley's Cafe has received largely positive comments, indicating several strengths that contribute to a positive dining experience. However, there are also some weaknesses that have been highlighted by customers. In this analysis, we will examine the strengths and weaknesses of Tooley's Cafe based on the comments provided.

One of the clear strengths mentioned by several customers is the nice decorations and atmosphere of the cafe. This indicates that the cafe has created a welcoming and visually appealing environment for its customers. This strength contributes to a positive dining experience and can attract new customers who appreciate a well-designed space.

Another strength mentioned by customers is the quality of the food. Comments such as "Food beyond excellent," "scrumptious and deliciously homemade Club sandwich," and "Love is in the air and Tooley's is all decked out for Valentine's day" indicate that the cafe offers tasty and well-prepared dishes. This strength is crucial for attracting and retaining customers, as the quality of the food is often a determining factor in whether customers will return.

Good service is another strength of Tooley's Cafe, as mentioned by multiple customers. Comments such as "service was good too," "pleasant server who was cheerful," and "my order was totally correct" indicate that the staff at the cafe is attentive, friendly, and efficient. This positive customer experience fosters customer satisfaction and loyalty.

The cafe is also commended for its cleanliness, as mentioned in one of the comments. A clean environment is crucial for a food establishment, as it ensures the safety and hygiene of the food being prepared and served. This strength adds to the overall positive experience that customers have at Tooley's Cafe.

Additionally, some customers appreciate the variety of options available on the menu. The comment "there is a good variety to choose from on the menu" indicates that the cafe caters to different tastes and preferences. This strength can attract a wider range of customers and ensure that everyone can find something they enjoy.

However, there are also some weaknesses pointed out by customers that need to be addressed. One of the main weaknesses mentioned is the cafe being frequently understaffed. The comment "Only ONE person to cook, serve, and cashier!!" highlights this issue. This weakness can lead to longer waiting times, decreased efficiency, and potential problems with customer satisfaction. Tooley's Cafe should make an effort to hire and schedule enough staff to meet customer demand.

Another weakness highlighted by a customer is an inconsistency in price. The comment "Was blown away when I paid 38% more than posted menu prices!" indicates that there was a significant difference between the prices listed on the menu and the actual amount charged. This inconsistency in pricing is unacceptable and can result in customer distrust and dissatisfaction. Tooley's Cafe should ensure that their prices are accurately displayed and communicated to customers to avoid any such unpleasant surprises.

In conclusion, Tooley's Cafe has several strengths that contribute to a positive dining experience. These strengths include nice decorations and atmosphere, good quality food, friendly service, cleanliness, and a variety of menu options. However, the cafe also has some weaknesses to address, such as being frequently understaffed and inconsistencies in pricing. By addressing these weaknesses, Tooley's Cafe can further improve its overall customer experience and maintain a positive reputation in the food industry.

Best TL Reviews

Very nice decorations & atmosphere. Food & service was good too.

Chicken was the best I ever had, fries were good, and the service was great for their only being 2 waitresses.

Food beyond excellent but frequently understaffed. Only ONE person to cook, serve, and cashier!! And that's not "occasionally." They routinely have no staff. "The One," does her very best & is very nice person but staff required beforei go back!

A scrumptious and deliciously homemade Club sandwich with twice deep fried French Fries. Truly a unique and wonderful restaurant with a caring and fabulous staff. I had the Club sandwich on white bread. It was absolutely excellent. Highly recommended!

Small Town friendly diner. Good food and clean.

Service was good and food was OK. There was a note on the menus that prices had increased. I assumed, OK, maybe 10-15%. Was blown away when I paid 38% more than posted menu prices! Unacceptable

I always love my meals from Tooleys. I had take out and the food was hot, delicious and my order was totally correct. There is a good variety to choose from on the menu. Tooleys is consistent every time!

Love is in the air and Tooley's is all decked out for Valentine's day. Brought my Valentine here for lunch and was pleasantly surprised by the decor. We enjoyed the crispy fries, Reuben sandwich, freshly made chicken soup and burger. Pleasant server who was cheerful and helped us navigate the menu.