Quick Facts About Elena's Hair Salon
Strengths:
1. Excellent customer service: Multiple comments mention Elena's friendly and attentive nature. She takes the time to ask questions and ensure that clients are satisfied with their experience.
2. Attention to detail: Elena is praised for her attention to detail when working on clients' hair. This indicates that she takes her work seriously and strives for perfection.
3. Skill in highlights and dyes: One comment specifically mentions Elena's expertise in highlights and dyes. This suggests that she excels in these areas and produces high-quality results.
4. Reasonable prices: Multiple comments mention that Elena's prices are affordable. This is a strength because it attracts customers who are conscious of their budget and value for money.
5. Professionalism: Elena is described as extremely professional in the comments. This is important in creating a positive and trustworthy reputation for the salon.
6. Convenience of appointments: Several comments mention Elena's ability to accommodate appointments and minimize waiting time. This demonstrates good organization and customer service.
7. Clean environment: The salon is praised for its cleanliness. This is an important strength as it creates a comfortable and hygienic space for clients.
Weaknesses:
1. Poor communication and customer service: One comment mentions a negative experience with customer service and communication. This weakness needs to be addressed as it directly impacts the client's perception of the salon.
2. Lack of a website: Another comment mentions disappointment about the lack of a website. This can be seen as a weakness as it may hinder the salon's ability to attract and provide information to potential clients.
3. Limited staff: One comment mentions that the salon only has two stylists, Elena and Madeline, which can result in delays and make it difficult to secure an appointment. This weakness could potentially limit the salon's capacity to serve a larger number of clients.
4. Charging a service fee for card payments: One comment mentions that Elena charges a service fee for card payments, which can be seen as an inconvenience to clients. This may discourage clients from using cards and potentially impact their satisfaction.
5. Limited services: While Elena is commended for her skills in highlights and dyes, there are no mentions of other services offered. This could be a weakness if clients are seeking a wider range of services that the salon does not provide.
In conclusion, Elena's Hair Salon has several strengths such as excellent customer service, attention to detail, affordable prices, and professionalism. However, there are also weaknesses that should be addressed, including poor communication, the lack of a website, limited staff, charging a service fee for card payments, and a potential lack of diverse services. By addressing these weaknesses and building upon their strengths, Elena's Hair Salon can continue to provide exceptional service and maintain a loyal customer base.
Best TL Reviews
Elena is the sweetest hair stylist I’ve ever worked with. I love that she asks you questions along the way to make sure you’re getting great service and a memorable experience. She is very attentive to detail and loves getting to know her clients. I’m usually very picky about who works on my hair and I’ve absolutely loved every experience with Elena. Highly, highly recommend!
Best salon ever as a first visitor didn’t have no appointment and was very Welcome. Elena the owner and the other girl super friendly. Will come back. Clean environment and nice customer service.
Poor customer service and communication. Since they don't have a website I called to inquire a price on a hair cut but, the lady will not even give me an answer. I even asked her what the maximum price would be and she did a run around and not give me an answer. Extremely disappointing! All the good reviews and I was looking forward.
Excellent service and customer service. Elena's has a great personality and works hair very well. Price are affordable.
Elena is the queen of highlights and dyes! She did my highlights before my trip to LA and they looked amazing (sorry if the pictures don’t do her justice) Madeline styles my hair and does my eyebrows and I’m always extremely satisfied! I moved 45 min away and still make the effort to go because I can’t find anyone who does my hair like her. If you’re considering please please please make an appointment. She’s really good but it’s only Elena and Madeline so they can get busy really fast. So it’s better to make an appointment. Also bring Cash, otherwise she’ll charge you a service fee for cards it’s not much but you can save that for a tip instead :)
Elena is extremely professional, friendly and very reasonable with her prices. I always come once a week to get my hair done. Some weeks I do my wash and set and some days I do my extensions.
When I first came to Elena’s Hair Salon my hair was extremely damage and with Elena’s touch and knowledge my hair is healthy and has grown a lot now .
Her customer service is outstanding she’s always offering her client water, coffee and wine!
Im beyond happy! I totally recommend her services.
I have been coming here for over 5 years and I will always recommend. Excellent service!! Elena is great and always do my hair the way I like it.
I have been Elena’s Client for 5 years now. I am very happy to have found her. Elena And Madeline are very attentive and friendly both have taken good care of my hair. The salon is very clean. She always accommodates my appointments. I never wait a long time, I have had nothing but positive experiences I am very pleased with her services.
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Elena's Hair Salon Info
Amenities
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 08:30 AM - 04:00 PM |
| Sunday | Closed |
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