Salon Couture Full Service Salon

+1 301-735-7222

7768 Marlboro Pike, District Heights, MD 20747 United States of America

Open Today: -

Quick Facts About Salon Couture Full Service Salon

Salon Couture Full Service Salon has a number of strengths and weaknesses based on the comments provided.

One of the strengths of Salon Couture is the welcoming and friendly staff. Multiple commenters mentioned feeling greeted and welcomed as soon as they entered the salon. The kind and friendly host, as well as the staff treating customers like family, contribute to a positive and comfortable atmosphere for clients. This is important in creating a pleasant salon experience and establishing a loyal customer base.

Another strength mentioned by commenters is the quality of the service provided. Customers praised the salon for its phenomenal service, with one customer even mentioning that they have been going to Salon Couture for 25 years. The staff is described as professional, friendly, and always willing to help. The positive experience with a stylist named Angie showcases the excellent customer service and professionalism provided by the salon.

Customers also appreciated the convenience offered by the salon. One comment mentioned that the salon owns the beauty supply store right next door, which makes it easy for customers to purchase beauty products. This convenience factor adds value to the overall salon experience and may encourage more customers to visit and return to the salon.

Additionally, the decor and cleanliness of the salon were praised in one comment. The clean and fun environment creates a welcoming atmosphere for customers and contributes to their overall satisfaction.

However, there are also some weaknesses mentioned by customers. One customer expressed disappointment in their experience with a stylist named Randi. The customer mentioned that it took two hours for a fill-in and that Randi was hurting their nails during the process. This indicates that there may be inconsistencies in the quality of services provided by different stylists at the salon.

Another weakness mentioned is the rude attitude of a stylist named Angela. A walk-in customer was turned away when requesting a simple hairstyle, leading to a negative impression and a decision not to return to the salon. This highlights the importance of good customer service and the negative impact that a rude attitude can have on the salon's reputation.

There was also a negative experience with scheduling mentioned by one customer. The stylist, Randi, had double-bookings and forgot about a scheduled pedicure appointment, leading to frustration and dissatisfaction. This highlights a potential weakness in the organization and communication of appointments and may result in a loss of customers who value punctuality and efficiency.

In conclusion, Salon Couture Full Service Salon has strengths in terms of its welcoming and friendly staff, excellent customer service, convenience, and clean environment. However, weaknesses such as inconsistencies in the quality of service, a rude attitude from a stylist, and scheduling issues may detract from the overall experience and potentially lose customers. It is important for the salon to address these weaknesses and work towards providing a consistently positive and satisfying experience for all customers.

Best TL Reviews

I liked my experience, to Not have had appointment one of the stylist near the door greeted me and was able to assist with finding an available nail tech as American nail techs are hard to come by. My nail tech was Randi and she was able to meet my needs. The environment is fun and decor is clean BC its also a Hair salon so if you're looking a fun place to have nail or hair services done by a tech that will listen to needs then come here. I'll be back. #keepyourmoneyinyourcommunity

The kind host greeted me and made me feel welcomed soon I walked in... just by her smile, giving me and my daughter a compliment.... I know I was a walk in customer but when she asked the stylist "Angela" if she can just fix a couple of my soft locs and give me a simple LOC twist style ... She nonchalantly told her "no I CANT do it"..... From her rude attitude I won't come back in there. If you are miserable you shouldn't be in that line of business!

The service @ Salon Couture is phenomenal.

I've been going there for 25 years.

The staff is family oriented,friendly, professional,always willing to help you wherever you enter there.

The service is five plus star.????????????????????????????????????????????????

Keep up the great work.

I have been going to Salon Couture for years. I love all the staff there. They greet you when you walk in the door and treat you like family. The nail tech Cara is such a sweetheart and loving person. My nails always look s gorgeous when finish them.

Always a pleasure my Place of business. I love my clients

I had an outstanding world class experience with my now new stylist, Angie!!!!! She did me a huge favor for her fellow coworker by taking my appointment at the last minute. Not only was she super friendly, but she was also very professional, down to earth and informative. She went above and beyond from start to finish, and that means alot to me as a first time client. I was very pleased with my style and exceptional customer service. I love the fact that the salon owns the beauty supply right next door. Talk about convenience. This is a spectacular full service salon. Everyone in the salon was very professional and polite. I will definitely be returning very soon. I highly recommend Salon Couture for all your beauty needs. Thanks again to Angie for a wonderful experience. And a very special thank you to Kisha for making all this happen. I am definitely a more than satisfied customer. Looking forward already to my next visit.

LaTonya Johnson

The staff executed Excellent Customer Service and I absolutely LOVE ❤️ my nails & hairstyle. ????????‍♀️????

I had a horrible experience. Do not go to Randi!! It took 2 hours for a fill-in. When using the tool to clean up my nail bed (metal instrument) she was hurting me. She was pressing down really hard on my nails. The next day anytime I washed my hands my nail bed burned. She had scheduled me to come back the next day for a pedi because she couldn't do them the first day I came. I started not to come back because she really hurt my nails but I really liked my design on my nails I decided to give her a try. After waiting 30 minutes she proceeds to tell me she forgot she double booked me. She forgot she had a 12pm and she couldn't do my pedicure. She gave me a coupon but I will NOT be coming back to this shop.