Quick Facts About Valley Nails
Valley Nails has received a mixture of positive and negative comments from customers. In order to understand the strengths and weaknesses of the salon, let's analyze the comments and categorize them accordingly.
Strengths:
1. Friendly and personable staff: Several customers mentioned the friendly atmosphere and great customer service. This indicates that the salon has a positive and welcoming environment.
2. Good quality work: One customer mentioned that their nails were done perfectly and that nobody had done their nails better than Valley Nails. This comment suggests that the salon is capable of delivering high-quality nail services.
3. Variety of services: The salon offers a range of services, including nails, feet, and eyebrows. This indicates that customers have the option to get multiple services done in one place, which can be convenient for them.
4. COVID-19 protocols: One comment mentioned that the salon follows COVID-19 guidelines. This indicates that Valley Nails prioritizes the safety and well-being of their customers during the pandemic.
Weaknesses:
1. Terrible service and poor quality work: Multiple comments mentioned that the services performed at Valley Nails were terrible and of poor quality. Customers complained about sloppy work, messy results, and lack of attention to detail. This suggests that the salon may not consistently deliver satisfactory results.
2. Inconsistent customer experience: Customers mentioned long wait times before receiving services and rushed jobs. This indicates that the salon may struggle with managing appointments and providing a consistent and timely customer experience.
3. Rough handling and lack of attention to cuticles: Some customers mentioned that the nail technicians were rough with their cuticles, causing soreness and peeling of the skin. This suggests a lack of attention to detail and proper technique during the service.
4. Poor communication and design execution: One customer mentioned that their requested design was not executed as desired, leading to additional lines and unwanted elements on their nails. This suggests a lack of communication and attention to customer preferences.
5. Neglect of certain services: One customer mentioned that the top coat was not applied after a fill-in service. This suggests a lack of thoroughness and attention to detail in the service provided.
Based on these comments, it is evident that Valley Nails has several weaknesses that need to be addressed in order to improve the customer experience. The salon should focus on training their technicians to provide consistent and high-quality services, pay attention to customer preferences, and improve their overall communication and organization to avoid long wait times and rushed jobs. Additionally, the salon should prioritize proper techniques and attention to detail, particularly when it comes to handling cuticles and applying top coats. By addressing these weaknesses, Valley Nails can work towards providing a better overall experience for their customers.
Best TL Reviews
The Services performed was terrible! The Young lady was angry after learning that I wanted regular polish instead of Gel Polish! She did My Toes Sloppy, and With The Worst Polish In Her Shop! No Nail Clear Coat! Rush Job! Messy Work! I Do Not Recommend! Not Satisfied! Poor Quality Work! Many People Had A Long Wait Before Any Services Was Render! Overall Experience Was Unbelievable And Horrible!
Awful experience. The nail tech rushed and appeared that she did not want to do the manicure. She was rough with my cuticles and after leaving the shop my cuticles were sore and within a few days skin around my cuticles were peeling looked awful.
So I got my nails done here twice the first time I got black coffin acrylic nails the lady went to but my design on all I aske for was the letter "a" in white! She started adding more lines and junk around the letter THIS I DID NOT ASK FOR! But before I could speak it was on my nails. She also put so much nail glue on my nails that it was cracked under my natural nails that she did not trim before hand the second time getting my nails done here the design and nails were perfect no glue or any problems with the design the only problem I had was when she used the electric drill to file my nail and push back my cuticle she caused multiple fingers to bleed but after healing they were super cute I recommend not going in past 6:30 because they rush to get people done before they close at 7:30
Friendly family like atmosphere. Great work
Walked in there and was seated immediately. Great right ? Well. They were extremely rough. Made 3 of my fingers bleed. Extremely messy. My friend came with me and her nails look absolutely awful !! They rushed. She has bubbles under the polish on her nails, and some of them are even crooked. I do not recommend coming here. At all. Honestly wasn't worth $70. It seriously looks like a toddler tried doing our nails. Save your time and money. Go somewhere else.
Very friendly and personable. Do great services-nails, feet, and brows. Don't do lashes but seen application and all clients seem satisfied. COVID-19 guidelines followed.
Have someone a pedicure then proceeded to an entire full set for someone that got there after me so after two hours of waiting I get my fill in& obviously I’m ready to just get my fill in and leave.... After leaving, I notice my nails look like I need another fill in and she didn’t even do the top coat!!! Only reason I stayed was bc I needed to do business in them at area. I will never be back
Love my nails. Nobody has done my nails better than this salon. I asked for full set of acrylic nails with white French tips. Using powder not gel and they look great.
Valley Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot