Cosmo Nail Lounge

+1 916-500-4484

2030 Douglas Blvd #36, Roseville, CA 95661 United States of America

Open Today: -

Quick Facts About Cosmo Nail Lounge

Strengths:

1. Convenient Appointment Availability: One customer mentioned that they are always able to get a last-minute appointment at Cosmo Nail Lounge. This indicates that the salon has a flexible scheduling system and can accommodate customers even with short notice.

2. Highly Qualified Nail Technicians: Another positive comment mentioned that each nail technician at the salon is highly qualified. This indicates that the staff at Cosmo Nail Lounge is skilled and knowledgeable in providing nail services, ensuring that customers receive quality treatments.

3. Friendly and Personalized Service: A customer expressed their satisfaction with the friendly and personalized service they receive at Cosmo Nail Lounge. Being greeted with a smile and being acknowledged by name indicates that the salon values customer relationships and strives to create a welcoming atmosphere.

4. Variety of Color and Design Options: One customer appreciated the wide range of color and design options available at Cosmo Nail Lounge. This suggests that the salon is dedicated to offering a diverse selection of choices to meet individual customer preferences.

5. Long-Lasting Results: Another customer mentioned that their nails lasted for over two weeks after getting them done at Cosmo Nail Lounge. This indicates that the salon provides nail treatments that have good longevity, ensuring customer satisfaction with the durability of their nails.

6. Clean and Odor-Free Environment: A positive comment highlighted the cleanliness and absence of the typical strong nail salon smell at Cosmo Nail Lounge. This indicates that the salon maintains high standards of cleanliness and offers a pleasant environment for customers.

Weaknesses:

1. Poor Sanitation and Hygiene Practices: One customer complained about getting a toe infection after visiting Cosmo Nail Lounge, suggesting that the salon does not properly clean their tools. This weakness highlights a potential health and safety concern, which could be detrimental to the salon's reputation.

2. Overpricing: Another negative comment mentioned that the salon was overpriced. This suggests that the cost of services at Cosmo Nail Lounge may not align with the perceived value, potentially leading to customer dissatisfaction.

3. Aggressive and Unprofessional Technicians: Two negative comments described experiences with rude and aggressive nail technicians at Cosmo Nail Lounge. This indicates a lack of professionalism and quality customer service, which can significantly impact the overall customer experience and loyalty.

4. Inability to Meet Customer Preferences: One customer expressed dissatisfaction with the nails they received, stating that they were not what was requested. Additionally, when they asked for a redo, they were refused due to the salon about to close. This weakness suggests a potential lack of attention to customer needs and an inability to rectify mistakes.

5. Inconsistent Quality: One customer mentioned a fantastic experience with their nails, while others expressed dissatisfaction with the service. This inconsistency in quality indicates potential issues with the training and supervision of the staff at Cosmo Nail Lounge.

In conclusion, Cosmo Nail Lounge has several strengths such as convenient appointments, highly qualified technicians, friendly service, a variety of color options, long-lasting results, and a clean environment. However, weaknesses include poor sanitation practices, overpricing, unprofessional technicians, difficulty meeting customer preferences, and inconsistent quality. It is crucial for Cosmo Nail Lounge to address these weaknesses to improve customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

I love Cosmo Nail Lounge! I am always able to get a last minute appointment, and each nail tech is highly qualified. I am greeted with a smile, and acknowledged by name.

The salon is clean, and they have tons of color and design options!

My nails more than two weeks after i got them done and still looking good. I’m so happy with their services here and would highly recommend them

Don’t go here. I got a toe infection and had to take antibiotics to get rid of it. They aren’t cleaning their tools. Gross! Overpriced & not even clean.

Super clean and nice place! Doesn't have the smell that typical nail places have because they dont do the acrylic nails. They do gel or dipping powder. Perfect place to go if you are pregnant and trying to avoid the typical nail salon smell.

I've been going here for dip for almost 3 years. My nail artist is amazing. Every single time I come out with beautiful and long lasting nails that I love.

It was god awful. I’m never coming back. Not only did he treat me terribly, being aggressive when asking for my hand, but when i was getting my old acrylics removed, he dug a cuticle cutter into my pinky nail and it was a bleeping and an open wound. He didn’t clean it or treat it like your supposed to do. he put nail glue over it and just kept working. And the nails i got were most definitely not what i asked for. When i expressed that i didn’t like them he said they were about to close and they can’t redo it.

I have been coming here for years, but after my manicure today I will not be going back. Judy was extremely rude and aggressive, berating me for "moving my nails" when she was the one who messed up my manicure. When I asked her to fix the mistake she made (getting brush hairs in my manicure) she was angry and started harshly filing my skin instead of my nails. Horrific experience.

My Nails were amazing he did an Epic job and only took an Hour fast service they lasted forever !