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Kiss Beauty Supply

+1 216-361-5477
7919 Superior Ave, Cleveland, OH 44103 United States of America
Open Today: 09:00 AM - 09:00 PM

Quick Facts About Kiss Beauty Supply

Kiss Beauty Supply has received mixed reviews in terms of customer service. Some customers have had negative experiences with the staff, particularly with one specific employee who is described as having a "smart mouth" and a lack of respect towards customers. This employee's attitude has led to dissatisfaction and prompted some customers to take their business elsewhere.
However, on the other hand, other customers have had positive experiences with the staff, describing them as helpful and welcoming. They appreciate the assistance provided by the young lady and mention that the overall service is good. These customers have found the prices to be reasonable and have praised the variety and selection of products available at the store.
One customer mentioned that they have been a regular customer at Kiss Beauty Supply and have always loved the selection and service. However, on a particular visit, they encountered a new employee who was rude and did not apologize for the inconvenience caused. This interaction left the customer feeling irritated and disappointed. This suggests a lack of consistency in the quality of customer service provided by the staff.
The positive comments highlight the strengths of Kiss Beauty Supply. These include a helpful and friendly staff, good prices, and a wide range of products. Customers appreciate the attention they receive and have had consistently good experiences at the store. The positive word-of-mouth from satisfied customers is likely to attract more business and contribute to the store's success.
However, the negative comments reveal the weaknesses of Kiss Beauty Supply. The presence of an employee with a disrespectful attitude has driven some customers away from the business. The negative experiences may result in loss of customers and damage the store's reputation in the local area. This can have a long-term impact on the business's success and profitability.
It is clear that consistency in customer service is lacking at Kiss Beauty Supply. While some customers have been satisfied with the service provided, others have had negative experiences with specific employees. This inconsistency undermines the store's reputation and makes it difficult for customers to trust the quality of service they will receive.
Overall, Kiss Beauty Supply has strengths such as a wide selection of products and reasonable prices, but it also has weaknesses in terms of inconsistent customer service. The store would benefit from addressing the issues raised by customers and ensuring that all employees adhere to a high standard of professionalism and respect towards customers. By improving customer service, Kiss Beauty Supply can strengthen its reputation and attract more business in the future.


Best TL Reviews

I have been going here for years and the girl they have here now I dont like her she has a very smart mouth like she own the place or something we like ne ne the original girl that was there but this new dark skinned girl with this smart mouth must dont know about our area she must not be from around there if you gone say something slick say it when the customers that's paying their HARD EARNED MONEY IN THIS STORE THAT DOES NOT BELONG TO YOU SO SINCE THIS THE 2ND OR 3 RD TIME I HEARD THAT SMART MOUTH I WILL BE GOING TO CEDAR HAIR STORE UNTIL SHE GONE
The young lady was very helpful no attitudes this place is full of whatever you need.Dont take my word for it just go.
Very helpful good prices
I frequent this store often and love their selection and servicebut today was definitely different. I came in and no one was there to ring me out so I waited the young lady their was great and very kind and apologetic. However, when the guy came back from getting food. There was no, "sorry for your inconvenience" no, "i apologize for the wait". Instead, he said "oh well, she better be lucky we didnt lock the door. Highly irritated, i reminded him that i definitely could have went up the street. This guy was clearly new but rude none the less. I definitely feel a way.
Good Service, Good Attitude and Prices
While this is a small shop, it has a big personality. The staff who work there are very welcoming and helpful. As soon as I walked in, I was immediately greeted and helped. Great prices, deals, and supplies. I'll continue going here to buy my hair and other products!
I adore this hair supplies location I've called and they waited for me always helpfully with smiles and great paw wows its a great trip when i visit kiss beauty.Thanks guys and girls Ashely was awesome as well thanks for being here in the community
Great customer service experience every time. They always have what I need.

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Kiss Beauty Supply Info

Amenities

Today

Opening Hours

Monday 09:00 AM - 09:00 PM
Tuesday 09:00 AM - 09:00 PM
Wednesday 09:00 AM - 09:00 PM
Thursday 09:00 AM - 09:00 PM
Friday 09:00 AM - 09:00 PM
Saturday 09:00 AM - 09:00 PM
Sunday 10:00 AM - 07:00 PM

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