Quick Facts About Color Nails
Color Nails Place is a nail salon that has received a mix of positive and negative reviews. These comments highlight both the strengths and weaknesses of the salon.
Starting with the strengths, many customers have expressed their satisfaction with the nail services they received. One comment mentioned that they have been coming to Color Nails Place for over a year and have always been satisfied with their nails. Another customer specifically mentioned that they were happy with the results of their full set of coffin nails and regular pedicure, stating that their nails looked lovely and their feet felt soft and clean. This indicates that the salon is capable of providing good quality nail services that meet customer expectations.
In addition to the quality of the services, some comments also highlight the speed and efficiency of the staff. One customer mentioned that the girls at Color Nails Place are fun and fast, providing great service at reasonable prices. This is a positive attribute as it shows that the salon can accommodate customers efficiently, especially during peak hours.
However, despite these positive aspects, there are several weaknesses that have been brought up in the comments. The most common complaint is regarding the unprofessionalism of the owner and staff. Multiple customers mentioned that the owner, Suasan Nguyen, is rude and disrespectful towards both customers and employees. There are allegations that she speaks badly about her employees to customers and even tries to fight with customers. This behavior is highly unprofessional and can create a negative atmosphere in the salon.
Another common complaint is the poor customer service experienced by some customers. One comment states that the owner is always busy and has an attitude when customers try to talk to her about a service. Another customer mentioned that they had to wait for two hours for their appointment and were not acknowledged or given an explanation for the delay. These instances of poor customer service reflect a lack of respect and consideration towards customers.
Hygiene is another concern that has been raised by customers. One comment mentions that the salon is unhygienic and that the owner does not change gloves when working on different customers. There are also allegations of the salon being dirty and even having rats. These hygiene issues can be major turn-offs for customers and can greatly impact their overall experience.
Furthermore, there have been instances of inconsistency in service and a lack of professionalism. One customer reported that their friend had to wait despite having made an appointment, and the technician took another walk-in instead. This shows a lack of organization and prioritization of customers. Another customer had a negative experience when their mother's nails came out lumpy, uneven, and messy. The explanation given by the nail technician was not satisfactory, and the manager further escalated the situation by pointing to a sign about refusing service. This highlights a lack of accountability and professionalism on the part of the staff.
Overall, Color Nails Place has strengths in terms of the quality of some of their nail services and the speed of their staff. However, there are significant weaknesses in the unprofessional behavior of the owner and staff, poor customer service, hygiene concerns, and instances of inconsistency and lack of professionalism. These weaknesses greatly detract from the overall experience and reputation of the salon.
Best TL Reviews
This place is so unprofessional the owner Suasan Nguyen is so rude and disrespectful to the customers and talk bad about her employees to the customers. The owners tries to fight her customers. You can’t talk to the owner because she always busy and have an attitude when anyone tries to talk to her about a service. This was my first time coming there and I had a horrible experience. This will be my last time coming here. They don’t care about the customers or how they even feel. They treat customers any way they want and think it’s okay. Terrible customer service!! I WILL NOT RECOMMEND THIS PLACE TO ANYONE!! The only great employee is Cathy and she does nails great but overall the place is the most unprofessional and they need new owners! If I can give it zero stars I would!!
This my second time that they half service me.I am tired of the poor customer service! I went there at 5:45 pm and told them that I wanted nails, pedi and wax done and they told me okay and to be seated.not even 10 minutes passed by I was called to do my pedicure right after they finished with my pedicure they told me they can only do my eyebrows because it is passed 8 pm for me to come back tomorrow! Why would I come to a place that can’t prioritize their customers. If you knew you wouldn’t have time why start the service and not finish… I advise you please do not go this place they are the worst!!!!they don’t care about their customers!!!!this is the second time this happens!!!
Been coming here for over a year. I only have had Si do my nails and several different people do my pedicures. Always satisfied with the results!
Did very good work on my nails. I got a full set of coffin nails and a regular pedicure. My feet feel very soft and clean and my nails look lovely. They take their time while doing nails, which is both a pro and con depending how busy they are. I’d probably consider coming back in the near future.
This place is so unprofessional and so unhygienic! Not only did the owner speak rudely to me, she also stops and does 10 other nail sets as well with out changing gloves. She speaks to you as if you are below her. Not only that, but I made an appointment. My appointment was at 2pm and I sat and waited patiently, it is now 4pm! I was not acknowledged and after my 2 hour wait I decided to say something and was bombarded by many with rude remarks. This is not how you run a business. The prices are high, the people are rude, & the place is so freaking dirty. I heard rats. despicable.
Had an overall good experience. Love my nails, BUT he did accidentally cut me with the machine. The shape and quality is good. My wait time wasn’t that bad for being a walk-in, but my friend came at the same time as me, and the tech asked her 2 times if she was getting anything and both times she said “Yes, full set gel acrylic.” He sent her to pick her colors. She picked them, and sat to wait. He ended up taking ANOTHER walk-in. We asked him why he took her first and his response was “I’m sorry I didn’t know she was getting anything,” ???? Short term memory much? Other than those 2 things, it was overall normal-fair customer service, but their nails techs do good nails. Nail color I got was DND Italian Pink. Can’t remember the glitter color.
I have never been to a place so unprofessional. I brought my mom here to get her usual french tip oval shaped nails. You’d think a popular style would be so easy to do. First this style shouldn't take 3 hours to do, with an appointment scheduled as well. Appointments mean nothing here. When they finished her nails, my mom showed me them. They were all uneven, lumpy and just a mess. When I told the nail tech, he could barely explain the reason behind it. The manager I would think, a lady, came and further explained it’s because she’s using her real nails. She ALWAYS uses her real nails and it’s never been a problem. She then started pointing at a sign “We reserved the right to refuse service to anyone” and making quite the scene. I just wanted someone to fix her nails, and if they couldn’t just take them off and refund because I had already paid. Glad I didn’t leave a tip before seeing the work. Someone else did do her nails and changed the color but the shape looked the same. I will not be returning and I do not recommend if you are a picky person with your nails. They did do good on my brows though I will say.
Great service! Great prices! It get busy in peak hours. But the girls are fun and fast!
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Color Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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