Top Nails

+1 805-306-0193

660 E Los Angeles Ave # F, Simi Valley, CA 93065 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails place has received a mix of positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the salon, let's analyze the comments provided.

One of the strengths mentioned by customers is the friendliness and accommodation of the staff. Many customers have praised the salon for their great customer service. Donny, in particular, was mentioned as being friendly and doing a great job on a customer's nails for their engagement. This indicates that the salon has a team of welcoming and helpful staff members who strive to provide a positive experience for customers.

Another strength mentioned in the comments is the affordability of the salon. Customers have expressed satisfaction with the prices, and there is even a discount offered when paying with cash. This is likely to attract price-conscious customers and make the salon more accessible to a wider range of clients.

Prompt service is also mentioned as a strength. Customers have noted that they were taken in for their appointments quickly, without having to wait for a long time. This suggests that the salon is well-organized and efficient in managing their schedule and ensuring timely service to customers.

However, there are also several weaknesses mentioned by customers that need to be addressed. One of the most significant weaknesses is the inconsistency in the quality of the services provided. Some customers have complained about their nails being poorly done, with issues such as thickness, lack of proper filing, and incorrect color. This indicates a lack of attention to detail and inconsistency in skill level among the technicians. It is essential for the salon to address this issue by providing proper training and supervision to ensure consistent and quality work.

Several customers have also mentioned issues with the pedicure service. Complaints include rushed service, lack of proper cleaning of nails and cuticles, and distracted staff members. This suggests a lack of attention and focus on the part of the staff during pedicure services. It is crucial for the salon to address these issues and improve the quality of their pedicure service to meet customer expectations.

Another weakness that was mentioned is the discovery of expired licenses for some employees. This raises concerns about the salon's compliance with regulations and shows a lack of professionalism. It is essential for the salon to ensure that all staff members have valid licenses and to regularly check and update their licenses to maintain a reputable and legally compliant operation.

In conclusion, while Top Nails place has strengths such as friendly and accommodating staff, affordability, and prompt service, there are also weaknesses to be addressed. These include inconsistency in the quality of services provided, issues with the pedicure service, and the discovery of expired licenses for some employees. By addressing these weaknesses and improving the overall quality and consistency of their services, Top Nails place can enhance customer satisfaction and become a more reputable and reliable salon in the area.

Best TL Reviews

Donny did my nails before my engagement and I'm so glad he did! I gotten so many compliments. Great prices and they are always friendly and accommodating. Make sure to bring cash so you can get a discount, it's also easier to tip with cash.

I went in on 12/23 around 4 pm and they took me right away. Leena and Lily were not available so I went with a man who was. I asked for short, Ferrari Red nails and to have them not so wide. He charged me $45 dollars for these because he “made them thinner on the sides.” I am not the type to nitpick and complain, so I left and paid. I even gave a tip. I was extremely unhappy with my nails. As soon as my family saw my nails they were so shocked on how bad my nails looked. He did not file the acrylic down to blend it. They are super thick and did not thin them from the sides. He was super sweet but did not seem to have experience doing acrylics. The color was not even the color I asked for. I called Lily the next morning as soon as they opened and I told her what had happened, but since she didn’t have time to fix them, I had to go to another nail salon and re-pay to have them redone. Waist of $50!!

Ask for Lisa or Lily if you are looking for a full set or Bio gel. They are fantastic. There are several really good people for pedicures but I really loved Mary. She was fantastic, cheerful, talkative, but not too talkative, and my feet look amazing a week later. Don't mind my dry cuticles in the picture...this was a week after my Biogel manicure and I just forgot to put lotion on this morning! ????

Used to go here then one day I decided to look up their licenses. A few of the employees had expired licenses! Be aware and careful to where you go to get your nails done

Terrible service. Pedicure was rushed and nothing more than a polish change. Did not clean under nails or cuticles. The lady doing my manicure talked to the lady doing my pedicure the entire time. Laughing..extremely loud..just an overwhelming experience.

Top nails in simi is FANTASTIC!! my experience was so wonderful! The technicians were so sweet, gentle, caring and funny! They took their time with my pedicure and acrylic set, but very time conscious as well. I asked my nail tech for a specific design, and she delivered flawlessly! I have had some experience at other salons where they accidently graze or clip your skin, but not here! so gentle and attentive! I will always choose top nails!! Thank you all for your wonderful service and hard work!

I am new to the area and saw a person at the post office with amazing nails and this is how I came here. I love the service, details, quick service, such perfect work, and very reasonable for what I got. I will be coming here from now on. Not disappointed in anything.

Very busy place. Very orderly. All the staff is so friendly. The prices are great. They do a fantastic job at everything they do. I got a pedi and the foot and calf massage was amazing. Then I got a full set of nails and painted fingers and toes. She used gel polish. I couldn't be happier with how pretty it is. I would recommend Top Nails to everyone whether you're getting your nails done for a formal event or just to have them done. They do wonderful work all around.