Quick Facts About Luminous Nails and Beauty
Luminous Nails and Beauty place has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the salon.
Strengths:
1. Cozy and clean environment: Multiple comments highlight the cleanliness and cozy atmosphere of the salon. The decorations are described as cute, and the salon is perceived as being well-maintained and welcoming.
2. Skilled and accommodating technicians: Many customers praise the nail technicians for their meticulous work and attention to detail. They also appreciate the technicians' willingness to accommodate their needs, such as changing nail colors without any issues.
3. Positive first-time experience: One customer had a positive first-time experience and plans to return to the salon. This indicates that the salon is capable of providing satisfactory service to new customers and making them feel happy with their visit.
4. Good quality service and organic no-chip colors: One customer mentions the salon's quality service and specifically highlights the use of organic no-chip colors. This suggests that the salon prioritizes using good-quality products and offers a range of choices to cater to different preferences.
5. Friendly and professional staff: Multiple comments mention the friendly and professional nature of the staff at Luminous Nails and Beauty place. This indicates that customers feel welcomed and valued when interacting with the salon's employees.
Weaknesses:
1. Inadequate pedicure experience: One customer expressed disappointment with the pedicure service, mentioning a lack of attention to detail, no leg massage, and overall lack of care for their feet. This highlights a weakness in the quality of pedicures provided by the salon.
2. Poor customer service and rushed experience: Another customer mentions poor customer service, feeling rushed, and being handled roughly during their visit. This indicates a weakness in the salon's ability to provide a satisfactory customer experience and may suggest a lack of personalized attention.
3. Concerns of discriminatory treatment: One customer claims that they received poor service due to their race, while other guests, who were Caucasian, received better treatment. If this allegation is true, it indicates a significant weakness in the salon's commitment to equality and inclusivity.
Based on the comments, Luminous Nails and Beauty place has several strengths, including a cozy and clean environment, skilled technicians, positive first-time experiences, good quality service, and friendly staff. However, weaknesses lie in the pedicure services, customer service, and potential discriminatory treatment. Improving these areas could help the salon enhance its overall reputation and customer satisfaction.
Best TL Reviews
I made an appointment the night before for a Thursday morning. A co-worker recommended this place. Super cozy nail salon. Super clean and decorations are super cute. Pedicure was great. The nail technician didn’t rush at all and did a great job with French pedicure. I left after I let my nails dry for at least 15 minutes but then when I was getting into my car, I hit my foot against the door and smudged two of my toes. I went back and another nail technician fixed them and was super nice. I was happy with this first time experience and will be returning.
I had a wonderful experience at luminous nails. I got a no chip that was totally worth the cost. During my experience I got a lotion hand mask for the duration of the visit, a hand massage and a very meticulous technician that did an amazing job. At first, before she started to paint my nails, I chose a color that I wasn't too sure with and I asked to change it to a lighter color. It was no problem at all and she was so accommodating to my needs. I love it!
This place is very nice. As a man who gets manicures it's one of the nicer and cleaner establishments I've been to in the local area. You pay a little extra than some places, but only a few bucks more. And it's worth it. I can only speak for just a plain manicure though. But it's the best place around that I've tried. Make an appointment though. They are usually busy.
Very bad experience. We just went on Friday to try for the 1st time & we definitely won't be going back! They didn't really spend anytime giving us pedicures. They didn't address any of the issues each of us described that needed attention. There was NO leg massage & definitely NO TLC on our feet at all! You can't even tell that I got a pedicure today (other than my toes are painted). They weren't very friendly either. And they ask me for my card to pay just when I sit for the pedicure. They didn't discuss what types of pedicures or services that they even have to offer?!?! Looks pretty but that's it. VERY VERY VERY DISAPPOINTING!!!
I have been coming to Luminous Nails for over a year now and every time it’s a positive experience. The place is always clean, nice, welcoming staff and most of all great quality service. Best Organic no Chip colors.
My husband and I visited this nail salon for the first time, both of us received pedicures and I received a manicure. The customer service was poor; we felt very rushed and handled roughly. After our service, I noticed only our pedicure stations being cleaned multiple times, the third time they were cleaned they filled the basins with hot water and poured a substantial amount of bleach in them and let them run for 20 mins each. This is a great practice, but not applied to any other pedi stations but ours. In fact, they barely cleaned the stations of the other guest. The only difference is that my husband and I are African American and the other guests were Caucasian. This supports other reviews alluding to poor service for black customers. All of us can’t be imagining this.
Needless to say, we will never patronize this establishment again, nor will we recommend to our vast network in the Lake County area.
Amy has done an excellent job on my no- chip manicure & pedicures time & time again. She not only is extremely meticulous, but takes her time making sure my nails/cuticles look amazing each time! Her husband also does a fantastic job on my pedicures. ????
I love how special they always make me feel... This nail salon is overall the best salon I've been to in a while...Very clean, friendly and professional.
Molly did my no chip mani & pedi today. Great experience. She is very talented & kind. Thank you. ????
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Luminous Nails and Beauty Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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