Quick Facts About Cool Nails
Strengths:
1. Excellent customer service: Many customers praise Cool Nails for their exceptional customer service. They appreciate that the staff takes the time to listen to concerns and ideas for nail designs and that they feel heard.
2. Consistent quality: Despite changes in staff, customers note that the quality of service at Cool Nails has remained consistent. This suggests that the salon has established a high standard for their technicians and maintains it throughout its operations.
3. Thorough and detailed-oriented: Clients commend Cool Nails for their meticulous approach to nail care. They appreciate the time the technicians spend on their nails and the attention given to every detail. This attention to detail instills confidence in customers that they will receive a high-quality service.
4. Reasonable pricing: Customers mention that Cool Nails offers reasonably priced services. This factor can attract new customers who are looking for a nail salon that provides value for their money.
5. Easy appointment scheduling: The ease of scheduling appointments is another strength highlighted by customers. This suggests that Cool Nails has an efficient system in place that allows customers to book appointments conveniently, which can enhance customer satisfaction and loyalty.
6. Pleasant atmosphere: The pleasant atmosphere at Cool Nails is praised by customers. A comfortable and relaxing environment can contribute to an overall positive experience for clients and make them feel more inclined to return.
Weaknesses:
1. Language barrier: Some customers mention that certain technicians at Cool Nails have difficulty understanding English. This can create communication issues, leading to misunderstandings and the possibility of not receiving the desired nail service.
2. Rough treatment by certain technicians: One customer reports that a tall female technician at Cool Nails was rough in handling their nails. Rough treatment can cause discomfort and even injury to customers, potentially leading to dissatisfaction and negative reviews.
3. Bleeding during service: Another customer indicates that they experienced bleeding during their appointment at Cool Nails. This raises concerns about the technicians' skill level and attentiveness, as no customer should endure injuries during a routine nail service.
4. Overbooking without notice: Some clients complain that Cool Nails has a tendency to overbook appointments without informing customers. This can lead to longer wait times, frustration, and feeling undervalued as a customer.
5. Lack of hand massage and lotion: One customer mentions that Cool Nails does not provide a hand massage or apply lotion after their manicure, even though it is expected at the salon's price point. This can be disappointing for customers who seek a complete and relaxing experience.
6. Customers switching technicians: Customers report instances where their technician abruptly leaves during the service without informing them and is replaced by someone else. This lack of communication and continuity can disrupt the customer's experience and potentially affect the quality of the service provided.
In conclusion, Cool Nails has several strengths that contribute to its positive reputation, including excellent customer service, consistent quality, thoroughness, reasonable pricing, easy appointment scheduling, and maintaining a pleasant atmosphere. However, the salon faces several weaknesses, including a language barrier with certain technicians, reports of rough treatment and bleeding during services, overbooking without notice, the absence of hand massage and lotion application, and customers experiencing technicians switching during their appointments. Addressing these weaknesses can help Cool Nails enhance its overall customer experience and maximize customer satisfaction.
Best TL Reviews
I have been a regular Cool Nails customer for over a year. Any time I've expressed concerns or ideas for design, I feel heard. I've had a consistent tech to work with and when staff changed the quality did not change. It's easy to schedule appointments.
The most thorough, detailed oriented nail salon I’ve been too. They spent time doing my nails and were reasonable priced. Highly recommend going here.
Very pleasant atmosphere.
They do a great job with both the hands and feet and you will be satisfied with what you choose when they are done ????????
I went here with my daughters for 2 sets of acrylics. Lee and Kim did an incredible job. Lee gave me a light and natural looking set of almond shaped nails. I love them so much! He did a great job and we felt very welcomed there. Will be our new fav nail place now.
Great people and customer service. Excellent pedicures! A+
Going on a trip! Love my nails!
Great staff and quality nails. Definitely recommend the pedicure
I have been here a few times. Kim and the two male technicians are very friendly and nice, the other technicians not so much. They barely speak English, so they don't understand what you are asking for half the time. The one tall female technician is very rough with everything, especially filing and using the drill. She made me bleed and acted annoyed by it. They always over book and don't tell you they are switching who is continuing your nails, they just get up and walk away. They also don't do the lotion and hand massage after your manicure, which for the price, I expect and look forward too. I now go to US Nail bar in Kenosha and have a much better experience over all, which is a shame because Cool nails is closer to me. Oh well!
Place Pictures
Cool Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
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| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 08:30 AM - 05:30 PM |
| Sunday | Closed |
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Location
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