Genesis

+1 313-372-1674

14148 Gratiot Ave, Detroit, MI 48205 United States of America

Open Today: -

Quick Facts About Genesis

Genesis Place has a number of strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, the strengths and weaknesses will be discussed separately.

Strengths:

1. Talented Braiders: According to one commenter, the braiders at Genesis Place are skilled and talented. They have the ability to match clients with braiders who specialize in specific styles, ensuring that customers receive the desired results.

2. Speed: Despite some complaints about wait times, there are multiple comments praising the speed of the braiders at Genesis Place. Some clients have noted that they were able to get their hair done quickly, even when the salon was busy.

3. Price Flexibility: Genesis Place offers flexibility in pricing, as mentioned by a satisfied customer. The commenter suggests that it is better to come prepared with enough money and show the braiders what you want. This suggests that there may be room for negotiation and customized pricing based on individual needs.

4. Positive Experiences: Despite the negative comments, there are a few positive experiences shared by customers who were satisfied with their visit to Genesis Place. These individuals mentioned that their hair looked good and they had a great overall experience.

Weaknesses:

1. Unprofessionalism: The majority of comments mentioned the unprofessional behavior of the staff at Genesis Place. Complaints included stylist arguments in front of customers, rude customer service, and a general lack of professionalism. This is a significant weakness that can greatly impact customer satisfaction and loyalty.

2. Hair Quality: Multiple commenters expressed dissatisfaction with the hair quality and braiding technique at Genesis Place. One customer specifically mentioned that the quality of hair and braiding technique were unacceptable. This raises concerns about the overall skill and attention to detail of the braiders.

3. Dirty Environment: One commenter mentioned that the location of Genesis Place is trashed and dirty, suggesting a lack of cleanliness. This can create a negative impression and make customers feel uncomfortable during their visit.

4. Inconsistent Pricing: There were multiple complaints about inconsistent pricing at Genesis Place. Some customers mentioned being quoted one price over the phone but being charged a different price upon arrival. This lack of transparency can lead to frustration and a lack of trust in the salon.

5. Lack of Communication: Several comments mentioned poor communication at Genesis Place. Customers reported being misinformed about the services, being told to blow dry their own hair, and not receiving clear explanations for changes in pricing. This lack of effective communication can greatly impact the overall customer experience.

6. Attitude towards Customers: Multiple comments suggested that the staff at Genesis Place had a rude and unprofessional attitude towards customers. There were allegations of being treated with disrespect, being lied to about pricing, and feeling attacked during interactions with the staff.

In conclusion, Genesis Place has a few strengths such as talented braiders, speed, and price flexibility. However, their weaknesses primarily revolve around unprofessionalism, poor customer service, inconsistent pricing, and a lack of attention to cleanliness. These weaknesses are likely to significantly impact the overall customer experience and may lead to a loss of customers in the long run.

Best TL Reviews

Definitely very unprofessional. I gave a star for accepting me late in the afternoon, however I wish I would have just waited. The stylist were arguing in front of customers and the most important part I’m not satisfied with my hair. The quality of hair & braiding technique is unacceptable. If I was in smbdy basement with basement pricing maybe, in a shop with shop pricing not at all. Very disappointing, I shldve just went back to mama’s African braiding. Better atmosphere, hair quality and professionalism

Their location is trashed and dirty . And they service is not the very best .

This is my second time going to this shop. My sister went back in the first week of August 2020 and then my daughter and I went the same week because my sister loved her hair and her experience. All of the ladies are talented. They know some clients are picky so they will match you with a braider that specializes in the style requested. Know what you want. And have the money to pay for what you want. Right now it’s over 200 for waist length. I paid a little less for my daughter I’m guessing because she was a child. If you don’t mind them doing their own thing like everyone does in “their hair salon” you will have a great experience. It’s up to you when you arrive at the shop. I’ve been early and kinda late and still got out of there fast. Some days there are more ladies there and they will work two to one head if they can! Sometimes you’re there for more than 4 hours but I love that the ladies who take their time, really want your hair to look good. I’m gonna drop a pic because I also want you all to see what the standard size of knotless was for my stylist. You can call for pricing but you are better off coming with enough money and showing the ladies what you want. Bring a picture if you want something specific. I hope everyone who reads this does go to Genesis and has a great experience, I have TWICE!!!

The customer service was rude, I felt like I was being attacked. The guy who answers the phone is a bully and very unprofessional. One braider grimmed me the whole time I was there. I was told one price over the phone but when I got there of course price was different they even threatened to charge $30 more if I didn't use their hair. I was desperate on a Sunday and every other shop was booked or closed. My braider yanked my hair continously when I asked her not to and told her she was hurting me she told me to hold still. Only positive was the braids came out nice and they did not take 6 hours. The place was not clean and they expect you to pay upfront after they put in 2 braids! Will never ever go there again!

I went 2 weeks ago to get 5 braids put back in. Told them I'll be back for whole perimeter. Went in and they were so rude. And they tried to charge me 150 for a touch up. The entire braiding didn't cost that much.

Worst experience I’ve ever had. I waited TWO AND 1/2 HOURS before they said they couldnt do my hair. Before that, they told me to blow dry my OWN hair. All they had to say to me after telling them they could have told me right after they felt my hair instead of right as its supposed to be my turn, was sorry. Dont ever come here.

These ppl are so unprofessional, rud, dustyliars with no pride in what they do! Sorry but they shouldn't be welcomed in our neighborhood being that they can't respect us as a whole! They tell you one price then charge you more , get your money up front and Don't give you what you ask for! Report these type of business and get them out of our neighborhoods! Period Point Blank Get Out Of Our Neighborhoods!!!

The only reason I'm giving 2 stars is because the braider I had was very nice and fast.. otherwise I would give 1 star... I called their shop on 7 mile and Van Dyke and the woman said $190 for long tribal braids then sent me here... When I got here they said $220 after I waited 2 hours to get in the chair!!! Highly irritated!!!