Magical Nails & Spa

+1 248-960-7801

1328 S Commerce Rd, Walled Lake, MI 48390 United States of America

Open Today: -

Quick Facts About Magical Nails & Spa

Magical Nails & Spa has several strengths based on the comments provided. One of the main strengths is the exceptional service provided by Stella, a nail technician at the salon. Customers rave about her attention to detail and dedication to ensuring customer satisfaction. She goes above and beyond to make sure that the nails are perfect and that the customers feel valued and cared for. Stella's personalized approach and willingness to listen to customers' preferences contribute to the positive experiences mentioned in the comments.

Another strength of Magical Nails & Spa is their ability to deliver quick and efficient service. Customers appreciate the short wait times and the speed at which their nails are done. Lee, another nail technician at the salon, is also commended for his skills and quick service. The efficiency of the staff allows customers to get their nails done in a timely manner, which is important for those with busy schedules.

The overall cleanliness and organization of the salon is another strength mentioned in the comments. The salon is described as neat, clean, and quiet, creating a pleasant and relaxed atmosphere for customers. This contributes to the positive experience and makes customers feel comfortable and welcome.

The salon also appears to have a wide range of services available, including nail art and gel application. Customers appreciate the flexibility and the ability to add nail art or customize their nails to their liking. This demonstrates the salon's commitment to meeting customer preferences and providing a diverse range of options.

Despite these strengths, there are also some weaknesses pointed out in the comments. One customer mentions that the initial greeting was not friendly and lacked customer service skills. This indicates a need for improvement in terms of creating a welcoming and friendly atmosphere for customers. Additionally, another customer mentions that a nail technician, who is stated to be the owner's husband, did a subpar job in terms of shaping nails, applying polish, and providing professional service. This highlights a potential inconsistency in the skills and expertise of the technicians at the salon.

Furthermore, one negative comment mentions that the salon overcharged customers, specifically children, and that the owner displayed unprofessional behavior when addressing the issue. This reflects poorly on the salon's customer service and raises concerns about their pricing practices and ability to handle customer complaints.

In conclusion, Magical Nails & Spa has strengths in terms of exceptional service provided by certain nail technicians, quick and efficient service, cleanliness, organization, and a range of available services. However, there are weaknesses in terms of inconsistent customer service skills and potential overcharging issues. These areas should be addressed to further improve the salon's overall customer experience.

Best TL Reviews

Stella was such a gem. This was my first time visiting this nail salon because I just moved to the area and she did not disappoint one bit. She was the best nail tech I’ve had in the past 5 years I have been going to nail salons. She paid really close attention to detail and really wanted my nails to be perfect. I told her it has been 4 months since I have been to a salon due to a lot of stress going on in my life, and she worked 10x harder to make sure I loved them. She was such a sweet lady and I will definitely be returning. I highly recommend this place and getting your nails done by her!

First time visitor and loved it! Stella took care of my nails on hands and feet. When I asked if they do nail art, just so I know, she did it right away at the spot! Protected my nails before putting gel on it. Will definitely come back!

Absolutely love this nail salon! Denny and his wife Stella are such sweet people! And made sure every time I came in that I left happy with the results. I came in recently with a difficult fix from a different nail salon and they were professional and up for task. Thanks again!!

Everyone in the salon is very sweet and professional. I work with my hands and my nails are very durable. I feel relaxed and welcome. I really, really like the staff. This is what they did for me for the 4th of July.

UPDATE 3/30 ; nails lasted all the way until it was time for me to get a new set! None lifted or broke! Def will return.

1st time going to this salon. Place was clean, and quiet. Lights weren’t on so it didn’t look open despite what the sign said. Showed up early and was able to get serviced a lot sooner thanks to it not being busy. When I was greeted she seemed pretty uninterested. Pretty much a “hi what is your service for “ and then she told me to go sit down in 1 of the chairs. that was it. Not a “ how is your morning or how are you doing.” The place didn’t give off a super friendly atmosphere & it seemed to lack customer service skills in my opinion. She did the whole application process backwards which I’m not used . Positive is that The tech that did my nails was quick & Nails turned out really pretty but my hands were extremely dry after everything. Not sure if I will return yet but I will give a nail update.

Avoid this nail salon at all costs. They take advantage of kids and overcharge them. My daughter and her friend were charged $61 for a fill and then came back a few weeks later and are now getting charged +$80 for same length, style and solid color. When I called for a breakdown or to see if I could get a credit the owner set the phone down, ignored me and decided to gossip to a current client. How absolutely unprofessional!!!! You will be losing many customers from this.

Love this place so far a lot very neat and clean organized and quick service. But not everyone here know what they doing only Lee is good comparing to the guy there (the owner husband) who rushed through my filling did thee worst job I’ve ever seen (narrow my nails shape, quick shellac didn’t even let it dry well enough, bad polish applying, very unprofessional skills in filing and shaping nails or shortening them) plus didn’t match my toes to my nails as they said they did. like he really succeeded in being the worst nail tech. ????????

I’ve been getting my nails done for ever & never had to write about anyone this way ☹️☹️

Stella is amazing!! Always does an amazing job ????