Quick Facts About Spa Nails
Spa Nails Place has received a mix of positive and negative comments from customers. To fully understand the strengths and weaknesses of the salon, it is important to analyze these comments.
Starting with the strengths, customers consistently mention the friendliness and talent of the staff, specifically praising Mary and Cathy for their excellent service. Mary is said to be kind, friendly, patient, and talented, able to recreate nail designs shown in pictures. Cathy, on the other hand, is said to give the best pedicures. This consistent positive feedback about the staff indicates that they have good technical skills and a customer-oriented approach. This strength is further reinforced by the comment about everyone being detail-oriented and focused on pleasing customers.
The cleanliness and organization of the salon are also mentioned positively. Customers appreciate that the place looks clean and organized, which adds to the overall experience. Another strength to highlight is the quality of the products used. Customers mention that their nails last almost four weeks, suggesting that the products used are of good quality and long-lasting.
The affordability of the salon is also considered a strength. Multiple customers mention that the prices are great, indicating that customers feel they are getting value for their money.
The fact that customers recommended the salon and have been returning can also be seen as a strength. This shows that they have had positive experiences and are satisfied with the service provided.
Moving on to the weaknesses, one customer mentions a negative experience with a pedicure. They felt rushed and were not informed about a cut down the side of their big toe nail, which later became infected. This indicates a lack of attention to detail and possibly poor communication from the staff. Ensuring that customers are informed about any changes made during their treatments is crucial for maintaining customer satisfaction and avoiding negative experiences.
Another comment mentions that the salon is not as good as it used to be. The customer feels that the staff gets upset or irritated when they want something changed and that they become uncommunicative during the treatment. This suggests a decline in customer service quality and a lack of openness to feedback. It is important for the staff to be receptive to customer preferences and make an effort to address any concerns or requests.
In conclusion, Spa Nails Place has several strengths, such as talented and friendly staff, a clean and organized environment, high-quality products, and affordability. However, there are also some weaknesses, including instances of poor communication, a decline in customer service, and a lack of attention to detail. To improve overall customer satisfaction, the salon should focus on improving communication, addressing customer requests, and maintaining consistent service quality.
Best TL Reviews
This is my 3rd time and I’ve always had a great experience at this nail salon. The staff is wonderful, specially Mary. She is very kind, friendly, patient and talented. I just need to show her one picture and she does a tremendous job, as good or even better than the picture I showed her. She is awesome. ☺️ The place looks very clean and organized. The quality of their products is great. My nails last almost 4 weeks the previous two times I went to visit them. I recommend this place 100%.
Cathy gives the best pedicures I’ve ever had. And Mary gives excellent manicures. I have to say everyone seems to be very detail oriented and all about pleasing their customers. I now take my mom every three weeks. She is very pleased with her nails and looks forward to our girls day at the salon. Prices are great. I have only witnessed happy clients. Congratulations on the new remodel and expansion of your salon.
Anna was always perfect.
My pedicure was not as usual. No massage and cut down the side of big toe nail I that wasn't told. Found out after I got home. Its a little infected today and very sore. I feel I was as rushed with pedicure.
Recently moved to the area and needed to find a new nail place since the one I had gone to for almost 17 years was now to far away. I was a little nervous about going to a new place but was able to make a same day appointment and was pleasantly surprised at the quality of their service and skill. I made my next appointment before I left and wil continue to go here. Was a huge relief finding this place.
Update! - been a every two weeks for a fill and today I got a pedicure for my birthday
Was the BEST pedicure iv ever had! They were able to do the fill and pedicure at the same time and I just felt like a princess even tho I know its just their job lol. So Profesional, so friendly, I have a great experience everytime I come in.
she did a really good job, and it was a good price :)
Anna is my girl! She knows what is doing? I will just have to describe what design I want. Anna will say OK I will do it for you. Anna will always tell me if the pictures design I want wouldn’t look good. That’s what I like about. Anna always give a good feedback. I never done any Christmas design but this is I Love a lot. They are nice very accommodating.
They did an amazing job on my nails and toes. They forgot to charge me for my nails and I didn't realize until the next day so I went back and paid. FYI, this is over a week old and my nails grow quick.
This place is OK, it used to be a lot better. now if you say you don't like something or you want something changed they get upset or irritated and then they won't talk to you the entire time they're doing your nails, other than that it's OK it's not a bad place to get your nails done if you like them thick and bulky lol.. Decently priced.. Its just not what it used to be..
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Spa Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:30 AM - 07:00 PM |
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| Monday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Tuesday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
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