Universal Nail Salon

+1 586-776-0670

15660 13 Mile Rd, Roseville, MI 48066 United States of America

Open Today: -

Quick Facts About Universal Nail Salon

Universal Nail Salon has received a range of comments, both positive and negative, about their strengths and weaknesses. In order to analyze these comments and provide a comprehensive understanding of the salon's strengths and weaknesses, we will categorize them into different areas such as affordability, quality of work, customer service, staff, cleanliness, and ambiance.

One of the major strengths identified in the comments is the affordability of Universal Nail Salon. Several customers have remarked that the prices are great and very affordable. This is a significant advantage as it attracts customers and ensures their continued patronage over a long period of time.

Another strength of the salon is the quality of work provided. Some customers have mentioned that they have been going to Universal Nail Salon for several years and have never left unhappy. They highlight that the nail designs are on point and that the staff does spectacular work. This showcases the professionalism and skill of the technicians and demonstrates that they are capable of meeting customers' expectations.

The salon's ability to accommodate customers efficiently is also mentioned as a strength. One customer mentioned that they were able to get both their nails and toes done in just one hour, which indicates that the salon can provide prompt service to busy customers. Similarly, another customer mentioned that the salon offers a variety of shapes for nails, indicating that they are flexible in meeting individual preferences.

Cleanliness and organization are also mentioned as strengths of Universal Nail Salon. One customer remarked on how clean and organized the place was, emphasizing the professionalism of the staff. This demonstrates that the salon values cleanliness and ensures a pleasant environment for customers.

On the other hand, some customers have identified weaknesses or areas for improvement. One of the common complaints is regarding the new staff since the change in ownership. One customer mentioned missing the old staff and felt that the new staff was not as good. Another customer mentioned being disappointed with the service due to being overcharged. These comments highlight that the change in staff or ownership has had a negative impact on certain customers' experiences.

Customer service is another area that received mixed feedback. While some customers praised the professionalism and kindness of the staff, others expressed dissatisfaction with the waiting times and the lack of attention they received during their appointments. This suggests that there may be inconsistencies in the level of customer service provided by Universal Nail Salon.

Additionally, one customer mentioned that they were working on multiple customers at the same time, resulting in a rushed and unsatisfactory service. This indicates a lack of attention to detail and customer-focused approach, which is a weakness that needs to be addressed.

In terms of ambiance, one customer mentioned that the salon had undergone a remodel and that it looked beautiful. However, there was no further elaboration on specific improvements or features that contributed to the pleasant ambiance. Therefore, it is difficult to fully assess this aspect of the salon's strengths and weaknesses.

In summary, Universal Nail Salon has several strengths, including affordability, quality of work, cleanliness, and organization. However, there are areas that require improvement, such as the new staff, inconsistent customer service, and lack of attention to detail. Addressing these weaknesses will help the salon enhance customer satisfaction and maintain its strong reputation in the industry.

Best TL Reviews

Been going here for over 15 years! Very affordable and does spectacular work!

They do a nice job will be going back! I went early so it wasn’t busy but got my nails & toes done in 1 hour, great prices too!

The new chairs are nice but the new staff isn't as good. I think the new owners are also the techs but not sure. Miss the old staff. Plus after I left I realized I was over charged.

The only salon in the area that we'll go to; 10 years running. Every time we try somewhere new, we're disappointed. They do all kinds of shapes and the remodel is beautiful.

I noticed how clean and organized the place was. The young man was professional and detailed about my pedicure and manicure. I will be returning, it was my first time. I recommend this place for the ones willing to pay a little extra for good service.

I am not a fan of leaving poor reviews but I was really disappointed here. Went for the first time and super busy (which is a good sign hopefully) but just kept waiting and waiting. Finally get started and she is working on myself and another woman at the same time and I got a dip and it looked so bad and misshaped but we waited so long just wanted to go.

They are under new ownership so the last two times I went I had great services.

I used to work at a nail salon, so I am extremely picky!

I have been going here since 2018, and still 2021 and have never left here unhappy! The nail designs are on point, and everyone is so kind. I would not hesitate to go here if I were you!

They always have something good on the TV, that way if you just want to unplug from your phone you won't be left twiddling your thumbs.

*Clean

*Professional

*Kind

*Hot towel with pedicures ;)