Quick Facts About Pretty Nails
Strengths:
1. Convenience: The commenter mentioned that they have been going to Pretty Nails for many years out of convenience. This suggests that the salon's location is convenient and easily accessible for customers.
2. Good experience in the past: Another commenter mentioned having a positive experience with one of the nail technicians at Pretty Nails. This indicates that there are capable and skilled technicians working at the salon who can provide a good service.
3. Beautiful artwork: A comment from a different customer indicated that Anna, one of the nail technicians at Pretty Nails, does beautiful artwork on nails. This suggests that the salon has nail technicians with artistic skills who can provide unique and visually appealing nail designs.
4. Love for customers: The commenter mentioned that their parents/family own the business and strive to build connections with their customers. This indicates that Pretty Nails values their customers and aims to create a positive and friendly environment in the salon.
Weaknesses:
1. Lack of transparency about services and pricing: One of the comments mentioned being charged $25 just to paint their daughter's nails without being informed of this in the beginning. This suggests a lack of transparency in terms of the services provided and their associated costs.
2. Inconsistent quality of service: Another commenter had a bad experience with a different nail technician who seemed uninterested and provided subpar service. This indicates that the quality of service at Pretty Nails may not be consistent across all nail technicians.
3. Unprofessional behavior: A commenter mentioned that a nail technician had a swastika tattoo, suggesting a lack of professionalism within the salon. Additionally, another commenter mentioned that the man at the front desk lacked customer service skills. These incidents reflect poorly on the overall professionalism of Pretty Nails.
4. Overbooking and long wait times: One commenter mentioned that Pretty Nails tends to overbook appointments, leading to long wait times. This indicates a lack of organization and time management within the salon.
5. Lack of customer communication: A customer who made an appointment mentioned that the salon had no record of it upon arrival. This suggests a lack of effective communication with customers, leading to confusion and disappointment.
Overall, Pretty Nails has some strengths such as convenience, skilled technicians, and the ability to create beautiful nail art. However, there are several weaknesses including a lack of transparency about services and pricing, inconsistent quality of service, unprofessional behavior, overbooking and long wait times, and poor customer communication. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
I've been going here many years. Mainly out of convenience. Today that stops.
I was charged $25 to paint my daughters nails.
No manicure.
No acrylic.
Just to paint them. Didn't tell me that much in the beginning.
I will preface this with the one good experience I did have at Pretty Nails in December. The woman who did my nails did a good job, which led me to stop in again. This isn't my usual nail place while I am home from school, but I was driving past and decided to stop. The woman who did my nails the first time wasn't there or else I likely would've requested her. Instead, they placed me with a man who had no interest in being there. I chose a green color ANC powder and after he removed my old set, he began to dip my nails. He then decided after he had dipped all of my nails that it was going to be see through (it wasn't on the nail swatch even though he tried to claim it was) and he offered to place a black powder on top of it which was already on his table, which wasn't what I wanted at all. I stated that I wanted to remove the green and pick another color but he insisted on putting another color on top. I then just said to remove it all and that I would just leave without getting them done. He then decided to charge me $20, for removing my ANC "twice" with the same dirty acetone he used the first time. As I was leaving, I also noticed that he had what looked to be a swastika tattooed on his arm, which would've been enough to lose my business from the beginning. I highly suggest avoiding this place and if you're looking to get your nails done on Hoosick St, go to David's Nails.
My daughter, granddaughter and I all go to Anna. Our nails always are perfect! Anna does beautiful artwork too.
First time here and horriblE experience. First impressions are everything. The guy who did my nails , put tips on some were thick and a few were skinny half the size of the other ones and he tells me it’s my finger ,, I’m not going to get into detail to keep bashing but after trying to get him to fix at least one ( which he couldn’t ) . I decided to remain calm just pay and leave and put a review so nobody ever has to experience that again ! I pushed back all the nails in the parking lot and they all came off one by one that’s how messed up they were No effort made.and no care given … And I pay alot of money on my nails for years and years so yes it means a lot
My parents/ Family own their business and they build connections with all there customers but it gets overwhelming, we are busy 24/7 and if you cannot wait and be patient then simply do not come. We want to get you out of the nail salon looking pretty as much as you do but the rudeness and arguing is not needed, we want to build a happy environment but it goes both way. We love our customers and look forward to seeing them ????????
My toenails and eyebrows came out a mess. Don’t know the lady’s name that did them but she seemed quite ditzy????. Only thing I liked was how Jen did my fingernails. Won’t be returning.
I made an appointment early in the week for Saturday when I get there they have no record of it Overbooking seems to be an issue with them on a regular basis so if you plan on going there make sure you have a backup Or plenty of time on your hands to wait Literally
I am new to this place
Jenny is an awesome nail tech!!
I love it here!!
But that man at the front desk needs some customer service skills!!
I have an 5 pm appointment, I get here a little
early just because and I wait patiently
It is 5:30 and nothing
The man at the front desk says to his co worker in back of the shop “ Reba has no appointment w/Jenny” I hear them talking about me, then I said “ yes I do I made the appointment the last time I was here” he argues me down like basically she has an appointment!
Jenny is doing my nails now as we speak!!
She is a gem!!!
My feelings are hurt and I felt like crying
He must of had a bad day
Place Pictures
Pretty Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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