Quick Facts About K Nails & Spa
Strengths:
1. Skillful and attentive staff: The majority of the comments highlight the skill and professionalism of the staff at K Nails & Spa. Customers specifically mention Vincent, Tina, Tom, Daisy, and Eve as being exceptional in their work. This indicates that the salon has employed experienced and talented technicians who are capable of delivering high-quality nail and eyebrow services.
2. Wide variety of colors and options: Customers appreciate the extensive range of colors available for both dip and regular polish. This suggests that K Nails & Spa takes the time to curate a diverse selection of products, catering to the preferences of their clients. Offering a wide variety of choices can enhance customer satisfaction and ensure that everyone can find their desired style.
3. Excellent customer service: Multiple reviews express gratitude for the friendly and helpful nature of the staff. The comments highlight interactions with Tina, who is particularly praised for her attentiveness and commitment to customer satisfaction. This suggests that K Nails & Spa excels at providing exceptional customer service, creating a welcoming and pleasant atmosphere for their clients.
4. Relaxing environment: The salon is described as having a nice atmosphere, and customers mention feeling relaxed during their visits. A relaxing environment can significantly enhance the overall experience and make customers feel more comfortable. This indicates that K Nails & Spa has created a soothing ambience that contributes to a positive customer experience.
Weaknesses:
1. Lack of professionalism and distractions: One negative comment highlights a technician who seemed distracted and unprofessional, watching a football game and using a cell phone while providing the service. This criticism suggests that there may be inconsistencies in the level of professionalism among the staff, which can negatively impact the overall customer experience and the salon's reputation.
2. Concerns about licensing: A customer expressed doubts regarding the technician's license, as they couldn't find any licenses displayed. Although they acknowledged that the owners, Tina and Vinnie, are likely licensed, they questioned the qualifications of the other workers. This raises concerns about the salon's regulatory compliance and adherence to industry standards. Lack of proper licensing can undermine customer trust and confidence in the establishment.
3. Nonchalant and rushed service: One negative review details an overall experience where the customer felt ignored, rushed, and disappointed by the service received. The technician's lack of attention to crucial details, such as the water temperature and the light for drying, reflects poorly on the salon's commitment to providing a satisfactory experience. Inconsistent service quality can leave customers feeling dissatisfied and less likely to return.
In conclusion, K Nails & Spa appears to have several strengths that contribute to a positive overall customer experience. The salon is praised for its skilled and attentive technicians, wide range of color options, excellent customer service, and relaxing atmosphere. However, it is important for the salon to address the weaknesses mentioned, such as inconsistent professionalism and rushed service, as well as ensuring that all technicians are properly licensed and adhere to industry standards. By improving these areas, K Nails & Spa can maintain and enhance their reputation as a reputable and customer-focused establishment.
Best TL Reviews
I really enjoyed my visit today! I got dip on my nails and a pedicure. My husband just got a pedicure. Vincent and Tina did a great job with out pedicures and Tom did a great job with my nails! I also loved how they had plenty of matching colors for dip and regular polish! I will definitely be back again!
Hands down Tina is my favorite nail lady I have ever had. She always makes sure I am happy with my nails during the process and before I leave. I have been going for a couple of years now regularly and I am never disappointed. She also does top notch on eyebrows. I trust her fully. I am grateful to support a local business who continues to go above and beyond for their customers.
Daisy and Eve did an amazing job on us we will def be back and the beer was a nice addition to my services.
New to the area and had to find a good salon to get my eyebrows and nails done. Tina is fantastic, she is very friendly and is great at what she does. The place itself has a nice atmosphere. Will definitely be back!
I was not happy with the service I received. I felt as if I was interrupting the technician's football game. He was watching the football game while filing my nails and buffing my feet. He kept his cell phone on his leg when he was doing my fingernails and kept looking down at his phone while rubbing lotion on my hands and filing my nails. I wonder if the technician even have a license to practice. I couldn’t find any posted. I believe the owners, Tina and Vinnie are probably license technicians, but I would be surprised if any of the other workers are. I won't be back.
absolutely amazing! so polite and worked quickly. very relaxing as well. highly recommend and will be telling my friends to come here!!
Tina is WONDERFUL!
I come to my appt with nails that are a "hot mess" & leave with FANTASTIC nails.
Love the pedicures too.
I was immediately sent to a pedicure chair but then felt almost completely ignored by the woman helping me. She had me place my feet in the tub without presetting the water causing the water to be scalding even when I like hot water on my feet at first before adjusting it and never checking if it was ok. I had to ask about choosing a color when she started adding just a clear coat, she was clearly annoyed having to then get the color. The entire process felt rushed and then she didn't turn on the light for drying causing my toes to mess up within 10 mins of leaving after sitting for 15 trying to allow them to dry. I have used their salon on Ivy in the past and loved them, but hoped they would be equally as wonderful but was left very disappointed.
Place Pictures
K Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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