Chu Nails

+1 636-376-0599

4537 Gravois Village Ctr, High Ridge, MO 63049 United States of America

Open Today: -

Quick Facts About Chu Nails

Strengths:

1. Quality service: The first comment highlights the fact that the customer has been going to Chu Nails for 7 years and has never been unhappy with the service. This indicates that Chu Nails consistently delivers quality service to their clients.

2. Efficient management of busy clientele: The first comment also mentions that Chu Nails is usually busy but does a good job of juggling all of the clients. This suggests that the salon is well-managed and organized, allowing them to handle a high volume of customers without compromising the quality of their service.

3. Friendly and hospitable staff: Several comments mention the friendliness of the staff at Chu Nails. The second last comment specifically mentions that the staff knows customers by their first names and offers them water. This indicates that the staff at Chu Nails creates a welcoming and comfortable environment for their customers.

4. Lynne's expertise: One comment praises Lynne, a nail technician at Chu Nails, for her quick and high-quality service. This suggests that Chu Nails has skilled and experienced technicians like Lynne who provide excellent service to their clients.

5. Cleanliness and attention to detail: Multiple comments highlight the cleanliness of Chu Nails and their attention to detail. One comment specifically mentions their wide variety of polishes, indicating that they pay attention to the small details that enhance the overall customer experience.

Weaknesses:

1. Inconsistent service quality: One comment mentions a poor experience with a pedicure done by an older technician who was talking to another employee, resulting in a botched treatment. This suggests that there may be inconsistencies in the quality of service provided, depending on the technician assigned to the client.

2. Price increase without improved service: Another comment mentions that Chu Nails raised their prices due to inflation but did not improve the quality or treatment time to justify the increase. This indicates that Chu Nails may not always prioritize providing value for the increased prices they charge.

3. Lack of accommodating repairs: One comment criticizes Chu Nails for charging a customer to fix a nail that broke shortly after getting them done. The customer highlights that they have seen Chu Nails fix nails for other customers at no charge, making them feel like they were treated unfairly. This suggests that Chu Nails may not always handle repairs in a consistent and customer-centric manner.

4. Lack of communication and consideration: A comment highlights a lack of communication skills and consideration from the staff at Chu Nails. The customer expresses dissatisfaction with the outcome of their nails and claims that the staff did what they wanted instead of following the customer's specific requests. This indicates a lack of attention to customer preferences and a failure to communicate effectively.

5. Unresponsiveness to customer concerns: One comment mentions that Chu Nails did not pick up their phone when the customer tried to contact them to address their concerns. This suggests a lack of responsiveness to customer feedback or issues, potentially leading to customer dissatisfaction and a negative perception of the salon.

Overall, Chu Nails demonstrates strengths in delivering consistent quality service, efficiently managing a busy clientele, and maintaining a friendly and clean environment. However, they also have weaknesses in terms of inconsistent service quality, lack of accommodating repairs, and poor communication skills, which can negatively impact the customer experience.

Best TL Reviews

I just enjoy going to Chu Nails. They are usually busy, but they do a good job of juggling all of the clients. I've never been unhappy with a service here and I've been going for at least 7 years!

Thanks guys!

(Pics are two different visits!)

Most of the staff is great and hospitable. My last pedi sucked because I had the older reason who wanted to speak the other employee next to her. Came back with a messed us pedi that the refused to fix. I was surprised. They seened to jack up the price (understandable) with inflation, but passed it on to us, and the quality and the time and treatment we all deserve. We go to these places for "us" time. A refuge away from the kids.looks lime it's time to move on.

It was pouring down rain and I had just been at the diner next door. I was in desperate need of having my nails done so I decided to try Chu nails. I think she did a great job and can’t wait to go back again.

This is the 2nd nail to break since I got them done 3 days ago. They are my nails with dip powder. Done way to thin. Went in to get the first one fixed today and was charges $5 after paying almost $120 with a great tip added. After asking why I had to pay they said I wouldn’t have paid for the repair if the person who did them originally was working today. Never even asked who did them or when I got them done. After paying and leaving I called to speak with the manager and she tells me I can t get them fixed after they have been done for over a week. Where she came up with this info is beyond me. Try a couple days. I know it is only $5 but i go every two weeks and have never had this issue before. They should have fixed it at no charge like I have seen them so for other customers while I was there. Will not be returning. They did not want to make it right just wanted to argue with me. I’m the customer made me happy if you want me to come back and spend almost $300 a month between me and my daughter.

I went yesterday and got a full set of nails done for my wedding and the lady that did them complained about the design that I wanted so she didn’t do it exactly how I asked and then it hasn’t even been 24 hours and several of the diamonds she put on my nails have fallen off. I even paid extra for wedding nails and now I’m gonna have to get them re-done.

The worst experience I have ever had in getting my nails done .They have no communication skills they have absolutely no consideration for what you want when you ask for a specific thing if they do not understand they will do what they want to do and tell you it's fine again this was the worst experience I've ever had nails with me and my friend total of over $80 and both of our hands are a complete disaster I have a 5 year old son that would have done a better job and listened a lot better we will be posting pics it's almost funny if I had not spent close to a 100 bucks for it and now they won't even pick up the phone

Lynn is the best in the area. She is quick and the nails stay on. She also does top notch designs. She’s really the only person i like doing my nails anymore. Great place and always very friendly.

They are Very friendly, Detail oriented they have a wide variety of polishes. Its always clean they know you by your first name the second time your in and offer water to you. Prices are comparable to other salons..I recommendations them because of they're friendliness, gentleness and cleanliness. They're the best in my books