Grand LV Nails & Spa

+1 845-298-1810

2020 South Rd #15, Poughkeepsie, NY 12601 United States of America

Open Today: -

Quick Facts About Grand LV Nails & Spa

Strengths: 1. Impeccable work: The customers appreciate the high quality of the nail services provided at Grand LV Nails & Spa. Eda, one of the technicians, is commended for her thoroughness in ensuring that each nail length matches and that the acrylic covers the entire nail, including the edges to prevent cracking and lifting.

2. Professionalism: The staff at Grand LV Nails & Spa, specifically Eda, is praised for their professionalism. Eda introduces herself to the customers, which creates a welcoming and professional atmosphere.

3. Beautiful and clean salon: Many customers mention the beauty and cleanliness of the salon. A clean and well-maintained environment creates a positive impression and adds to the overall experience of getting a nail service.

4. Accommodating appointment times: A customer mentions that the salon respects appointment times and provides excellent and fast service. This contributes to customer satisfaction and loyalty.

5. Reasonable prices: Customers appreciate the reasonable prices offered at Grand LV Nails & Spa. This affordability makes the salon accessible to a wide range of customers.

6. Excellent foot massages: Customers who received pedicures at the salon mention the excellent foot massages they received. This demonstrates that the technicians are skilled in all aspects of nail care and provide a thorough and relaxing experience.

Weaknesses: 1. Lack of soak-off service: A customer mentions that the salon does not offer a soak-off service. This can be inconvenient for customers who prefer to have their gel acrylic nails soaked off rather than having them removed in a different manner.

2. Miscommunication and attitude: A customer shares a negative experience where there was miscommunication about the desired nail design and encountered a poor attitude from the owner. This indicates a lack of effective communication and customer service skills, which can lead to customer dissatisfaction and negative reviews.

3. Treatment of African Americans: A comment suggests that the salon may treat African American customers differently. If true, this is a significant issue that needs to be addressed to ensure equal treatment and fair practices for all customers.

Overall, Grand LV Nails & Spa has several strengths, including impeccable work, professionalism, a beautiful and clean salon, accommodating appointment times, reasonable prices, and excellent foot massages. However, there are weaknesses related to a lack of soak-off service, miscommunication and attitude issues, and potential racial discrimination. These weaknesses need to be addressed to ensure a positive and inclusive experience for all customers.

Best TL Reviews

I went to Grand Nails for the first time today Eda was my tech she did impeccable work. She introduced herself to me which I thought was very professional. Her work was so thorough she checked to make sure each mail length match, she made sure the acrylic covered the whole nail especially the edges where they tend to crack and lift. She also double tripled checked that she polished my whole nail not missing any spots like lost nail salons I’ve been too. I didn’t have time for a pedicure today but I will most definitely be back tomorrow for that. Thank you soooo much Eda. You went above and beyond I have found my new nail home.

Went in to have my nails soaked off. My real nails were nice and long. Instead the lady tells me they don’t do soak off and proceeded to use another nail to remove the gel acrylic off my nails which caused my real nails to break. She kept telling me to cut my real nails after her damaging them I agreed to finally cut my nails down because of how severely chipped they were. Showed them one particular design I wanted for a trip before they even started to take my nails off and they said “yeah we can do it” the owner then started my nails to do her own thing once I stopped her and said that’s not what I wanted she proceeds to tell me she doesn’t have the tools to do what I wanted and insisted I go with her design. After I said no she immediately gave nothing but nasty attitude and started to rip off the nails she put on my hand. I told her no thank you just cut them down I’ll take them off myself at home. Never again. They need to learn to no apply pressure on someone if their mind is made up on a design let them be it’s either you can do it or you can’t. Attitude is poor and the way they treat African Americans are not the greatest. They have a handful they like because they give them big tips like $50 and up and they’re considered their VIP customers.

Love this nail salon. The place is beyond beautiful and it's spotless! The owner is so sweet and always makes sure you are taken care of. They are amazing with nails anything you want they can do!

Nice and fast! People were welcoming and did a great job with my nails. I have gone to other places and they don't respect my appointment time but here was excellent and fast! Coming back again

I have been coming here consistently for the past 6 months, and my nails are typically done very well. The technicians pay attention and nicely ask you what you want. Highly recommended!

It was my first time here and I genuinely never leave reviews but... Quite surprised, I had an amazing mani pedi here. The staff is lovely and their prices are super reasonable. I always go back!

Went with my mom and sister to get pedicures and the services was wonderful. They give an excellent foot massage and all of our feet and nails looked great. Thanks for the relaxing time. We will be back !!!

I was looking for a new nail salon in the area and stumbled upon this place. The lady did my nails, a full set with gel, almond shape. She was delightful to spend time with and did such an amazing job on my nails that the other women in the salon asked to get a closer look!