Brothers BarberShop

+1 586-883-9612

38952 Dequindre Rd, Sterling Heights, MI 48310 United States of America

Open Today: -

Quick Facts About Brothers BarberShop

Strengths:

1. Consistency: Many of the comments mention that the barbers at Brothers BarberShop are consistent in their haircuts. This shows that customers can rely on receiving a high-quality and well-executed haircut every time they visit.

2. Talented and skilled barbers: Multiple customers highlight the talent and skill of the barbers at Brothers BarberShop. They mention that the barbers are clean, pay attention to detail, and are capable of executing difficult haircuts like fades.

3. Friendly and easy to communicate with: Customers appreciate the friendly and approachable nature of the barbers. They mention that the barbers are easy to communicate with, which is an important aspect of a successful barber-client relationship.

4. Quick communication and appointment system: The barbershop has an efficient system for taking appointments via text and responds quickly to inquiries. This shows that the business values customer satisfaction and strives to provide convenience to its clients.

5. Clean and comfortable environment: Customers mention that the barbershop is clean and provides a comfortable environment for waiting. The presence of amenities like coffee, pastries, and tea adds to the overall positive experience.

Weaknesses:

1. Poor customer service: One customer had a negative experience with the customer service at Brothers BarberShop. They describe the service as poor and ill-mannered, stating that they do not recommend the place to newcomers. This highlights a potential weakness in the overall customer service provided by the barbershop.

2. Long wait time: Another customer mentions a long wait time, despite not having an appointment. They feel that their time was not respected, as other customers who had appointments were attended to before them. This indicates a potential weakness in the organization and efficiency of the barbershop's scheduling system.

3. Rude manager: The same customer who experienced a long wait time also had a negative interaction with the manager. They describe the manager as uninterested in resolving the issue and ending the conversation rudely. This suggests a potential weakness in the management and communication skills of the barbershop.

4. Unprofessional comments: One comment mentions unprofessional and inappropriate language towards the end. This indicates a potential weakness in maintaining a professional and respectful atmosphere in the barbershop.

Overall, the strengths of Brothers BarberShop include consistency in haircuts, talented and skilled barbers, friendly communication, quick appointment system, and a clean and comfortable environment. However, weaknesses such as poor customer service, long wait times, rude management, and unprofessional comments need to be addressed in order to improve the overall customer experience.

Best TL Reviews

This place is very good lol. I get my haircut by Mark, but I see the haircuts that the other guys there give too, and they all know how to cut hair very well. It’s hard to get a legit fade, and Mark kills it every time; he’s very consistent. I’d recommend this place for sure.

My favorite barbershop for years now. I have dealt with both of Nawras and Bassam as my barbers. They are very talented, clean with attention to details and care for their customers. Very friendly and easy to communicate with. I highly recommend this business.

Khuz ya3nee you bussaleft on dekhuindre and you’re literally there Mariam uthra the best hairkhuts in town. Ask for my boi Joey artooma he’ll drop a khrome nuke on your head Hundo peezo. ????????

The best barbershop with no question, friendly environment and professional barbers, highly recommended.

Bassam is the best barber in town ! I have been going to him for three years ! He is very kind polite and funny ! Come here to get a cut like the movie stars!

Poor & ill-mannered customer service. I do not recommend this place to any "newbie" looking for a local barbershop to go to on a regular basis.

I visited this barber shop twice and the last experience was one worth forgetting. First, there is no check-in system once you do a walk-in (Warning: Don't do a walk in). I was told I will be taken care of soon. 45 minutes passed and I see more than a couple of folks get straight ahead of me, so I would assume they would be appointment customers.

Secondly, I then approached the manager and asked about the long wait and the fact that no one took care of me, or even told me how long it would be. The manager seemed uninterested in resolving the issue, stating its a busy time and will take care of me when we get to it. Long story short, the conversation ended very rudely by the manager and I simply left without a haircut. Kudos to them that because of this experience, I found a much better barbershop nearby that was awesome.

I don't recommend this place unless you are mates with the owner/manager/barber's, because I feel thats what made the difference in the level of customer service you receive. They just lost my business, but in the end, they didn't really care with the comments they made as I walked out. C'est la vie.

Nice and clean barbershop. I like the fact that the barbers take appointments via text and when inquiring about coming in, the respond quick as well. I think the longest I’ve ever waited for a response to a question I have had is 5-10 minutes max. I have been visiting this shop for a few years now and I can state with confidence all of the barbers here are great at what they do. I can be quite picky sometimes and yet they take care of me without any issues. The inside has coffee and pastries for guests as well as tea. There is a wide variety of hair products and colognes for sale. The seats are comfortable while you wait but usually it is not a long wait. Come try this place out it is worth it.

These guys are pros. Highly recommend. Needed a quick clean up before taking engagement photos and they were up to the task, no problem.