Nail Saloon

+1 352-391-9391

3612 Kiessel Rd, The Villages, FL 32163 United States of America

Open Today: -

Quick Facts About Nail Saloon

Strengths:

1. Nice location: The nail salon is located in an advantageous position, which may attract more customers and make it easily accessible for people in the area.

2. Good job on manicures and pedicures: Customers consistently mention that the salon provides high-quality manicures and pedicures, indicating that they excel in this particular service.

3. Professional and enthusiastic staff: The employees at the salon are described as professional, friendly, and passionate about their work. This positive attitude can enhance the overall customer experience.

4. Detail-oriented professionals: The comment about Van being detail-oriented suggests that the staff pays attention to the little things, ensuring that customers receive a thorough and satisfactory service.

5. Clean and friendly atmosphere: The cleanliness and friendly ambiance of the salon create a pleasant and comfortable environment for customers.

6. Excellent service: Some customers express being impressed with the level of service they received, which indicates that the salon strives to provide a high standard of customer care.

7. Long-standing patronage: The fact that one comment mentions being a patron for four years demonstrates customer loyalty and satisfaction.

Weaknesses:

1. Dirty stations: One customer remarks that the stations were dirty, indicating a lack of cleanliness or attention to maintaining a clean working environment.

2. Unprofessional receptionist: Several comments mention negative experiences with the receptionist. One customer felt the receptionist was rude and dismissive when inquiring about services, while another found the receptionist to be extremely rude during the checkout process. Both instances suggest a lack of professionalism and poor customer service.

3. Inappropriate upselling: A customer recounts an experience where the nail technician tried to upsell them on a more expensive gel pedicure instead of providing the requested classic pedicure. This indicates a pushy sales approach and a failure to respect the customer's preferences.

4. Lack of disposable sandals: The customer's inquiry about disposable sandals was not adequately addressed, suggesting a lack of attention to providing necessary salon equipment and accommodating customer requests.

5. Mediocre pedicure: The customer who experienced the inappropriate upselling also notes that the pedicure they received was mediocre. This raises concerns about the overall quality and consistency of services provided.

6. Frustrating checkout experience: The receptionist's rudeness during the checkout process, as mentioned in one comment, reflects poorly on the overall customer service and leaves customers feeling dissatisfied.

In conclusion, the Nail Saloon has several strengths such as a nice location, skilled and passionate staff, and a clean and friendly atmosphere. However, there are notable weaknesses including dirty stations, unprofessional receptionists, inappropriate upselling, a lack of attention to customer preferences, mediocre services, and frustrating checkout experiences. It is important for the Nail Saloon to address these weaknesses in order to provide a more consistent and satisfactory experience for customers.

Best TL Reviews

Nice location. They do a good job on manicures and pedicures. They are all very professional and enjoy their work

I have been a patron for 4 years!

Li and Henry, and Lynn are the best!

Van is very detail oriented and does a very through job. Very kind and pleasant.

Very clean and very friendly atmosphere. Very professional good service.

Excellence in service very impressed.

Will definitely return for more services.

Need to clean stations. attendants were nice but the stations all were dirtly.

Asked if I could get a dip and the receptionist just rolled her eyes and huffed. Then said nope nothing today and when I asked about tomorrow she literally couldn’t be bothered to look - I told her forget it I will go somewhere else and walked out. Terrible professionalism.

This is my first (and ONLY visit). I sat in the chair and asked for the classic pedicure. The woman doing the service told me “ oh you have shoes (instead of flip flops) you should do a gel pedicure, it lasts longer and you can just put your shoes on”. I said, “oh, you don’t have those disposable sandals?” She continued trying to upsell the gel pedicure and never answered my question about the disposables. She finally said ok, yes we have those and just continued with the pedicure. It seemed once she realized I wasn’t wanting a gel pedicure she didn’t care. Service was not good after that. Very mediocre pedicure. When checking out the receptionist was extremely rude in so many ways - too much to text. Save your money and don’t go here. It’s not worth the frustration!