Quick Facts About Expert Nails & Spa
Expert Nails & Spa, like any other business, has its strengths and weaknesses. From the various comments provided, we can gather the following:
Strengths:
1. Clean and well-maintained facility: Multiple comments mention the cleanliness of the place, indicating that the salon is committed to maintaining a hygienic environment. This is an essential factor for customers when choosing a nail spa.
2. Friendly and accommodating staff: Customers appreciate the friendly and nice technicians at Expert Nails & Spa. It creates a positive atmosphere and helps customers feel comfortable during their visit.
3. Skilled technicians: Some customers have had positive experiences with specific technicians who provided meticulous and detailed services. Skilled technicians are crucial for delivering satisfactory nail treatments.
4. Good customer service: A few comments mention satisfactory customer service at Expert Nails & Spa. Good customer service is vital for any business to retain clientele and build a positive reputation.
Weaknesses:
1. Overcharging and upselling: One customer comments that Expert Nails & Spa frequently overcharges and appears to automatically add additional services, such as gel nails, without the customer's consent. This can be seen as a weakness since customers should be offered transparency and options when it comes to pricing and services.
2. Inconsistency in service quality: While many customers have had positive experiences, there are also comments indicating inconsistent service quality. Some customers have had rushed services or poor nail treatments, resulting in mistakes such as incorrect trimming or nail infections. Inconsistency can lead to dissatisfaction and a decline in customer loyalty.
3. Long wait times: One customer mentions waiting for an hour, despite having an appointment. Long wait times can be frustrating for customers, particularly when they have made prior arrangements and still have to wait extensively.
4. Weekend rush: Another comment advises against visiting during busy weekends, as the salon tends to rush through nail treatments, compromising the final quality. This suggests that the salon may struggle to handle the influx of customers during peak times, potentially affecting the overall experience.
In summary, Expert Nails & Spa has strengths such as cleanliness, friendly staff, skilled technicians, and good customer service. However, there are weaknesses such as overcharging, inconsistency in service quality, long wait times, and rush during busy periods. These areas of improvement should be addressed to enhance customer satisfaction and loyalty.
Best TL Reviews
I would give it zero stars if I could. They always over charge . My daughter asked for an acrylic fill and they automatically put gel got charged 60.00 she wanted a design on one nail and they didn’t even give her the design. I called and told them the she got gel and didn’t ask for it , the guy said yes I put gel. We’ll make sure to clarify cause they will automatically put gel and up charge you to it as well! We will not be back . It’s happened more than once.
I just had a spa pedicure with a lovely young lady named Anna and she was absolutely amazing! I requested a general mani/pedi unlike the popular request of gel and she did exactly what I wanted and needed. Well done and well worth it ???? Thank you expert nails! I will come again and bring my family too.
Very clean and had two nice techs. The massage chairs were very nice compared to other nail spas. We had an appointment, showed up on time and even though they were slammed they sat us within a few minutes. Techs were very nice and didn't pressure to up sell anything.
The girlfriend who has much more ecperience agreed, loved her tech, and now plans to have her nails done here regularly.
I plan to return again and see if I have the same good experience. Some of these prior reviews don't sound accurate compared to my experience.
Thanks!
The 5 stars is for Hai! I received a pedicure and a full set from him. He corrected and evened out my toe nails that were clipped incorrectly by someone else. I told him what I wanted and he suggested something for the style of cut I wanted.
He was detailed and Thorough.
Thank you HAI ????
I love my Fiona! She is so sweet and can do anything for your nails. Clean quality facility with a great staff. Always make an appointment and get there before it so you don't have to wait long.
This place is nice, they use very good materials because my nails last forever.
I don’t recommend going during the weekends because it is very busy and they just try to do your nails fast so won’t get a good finish product.
Good customer service.
I have been going to this shop for many many years. I always get a pedicure only. I took my daughter for a pedicure and honestly wasn’t surprised that the prices went up. However, it’s now more expensive and they rushed through in 30 mins. A few days ago I went in for another pedi before my trip to Las Vegas. I decided to go for the second price tier thinking it would be longer and better. It was longer by maybe ten minutes. He also did a terrible job. My nails aren’t trimmed right. On top of that, I know have an infection in my big toe. Feels great walking around Vegas. That’s it! Time to. find a new nail salon. Very sad to see the decline.
Been going to this nail salon for over a year. New owners now. Last time I had my nails done it was horrible experience. Made an appt. But waited 1 hour. The nail tech was very rough on my nails. Fast filing. My fingers are still sore. Good by
Expert Nails & Spa Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places
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