Quick Facts About Nail Spa
Nail Spa Place, based on the comments provided, has a mixture of strengths and weaknesses. Let's analyze them further:
Strengths:
1. Excellent customer service: Multiple comments mention the friendly and accommodating staff, who went out of their way to ensure customer comfort. This indicates a strong focus on customer satisfaction.
2. Minimal wait time: Customers appreciate that Nail Spa Place takes walk-ins and rarely makes them wait for more than 5 to 10 minutes. This efficient service is valued, especially in a busy nail salon.
3. Massage chairs for pedicures: The availability of massage chairs enhances the overall experience for customers, adding an extra level of relaxation during their visits.
4. Wide selection of polish colors: The diverse range of polish colors allows customers to choose from a variety of options, catering to different preferences and styles.
5. Open until 7pm: Nail Spa Place's extended hours provide convenience to customers who may have busy schedules and are unable to visit during regular business hours.
Weaknesses:
1. Lack of cleanliness: One customer strongly criticizes the salon for being dirty. This negative comment may be a cause for concern, as cleanliness is a key aspect of any spa or salon.
2. Short-handed and rushed service: Another comment highlights that the salon is understaffed, which leads to rushed services. This can compromise the quality of the treatments and affect customer satisfaction.
3. Communication barrier: Several comments mention that most employees do not speak English fluently, making it difficult for some customers to communicate their preferences and concerns effectively.
4. Inconsistent service quality: While one comment praises a specific employee for excellent work, other comments indicate that the quality of service can vary depending on the staff member. Inconsistency is a potential weakness that the salon should address.
5. Long waits and rushed service during peak hours: Some customers complain about long wait times, up to 2 hours, and rushed service during the evening hours. This can lead to a rushed and subpar experience for customers.
6. Unfriendly staff: One customer mentions that the staff was unfriendly and provided a rough experience. Friendliness is an important aspect of customer service, and any negative encounters can affect the overall perception of the salon.
In conclusion, Nail Spa Place has several strengths, including excellent customer service, minimal wait times, and a wide selection of polish colors. However, it also has notable weaknesses, such as cleanliness issues, inconsistent service quality, and communication barriers. Addressing these weaknesses while further leveraging their strengths can lead to improvements and an enhanced overall customer experience at the nail spa place.
Best TL Reviews
My daughter and I went in for pedicures and she got a manicure. It seemed busy but we got to sit down right away. The women there were so nice and the woman I had went out of her way to make sure I was comfortable. Definitely will be going back!!
Best place for nail care. Love those massage chairs for pedicures. Large selection of polish colors. They take walk-ins and I've never had to wait over 5 to 10 minutes for a chair. They are open until 7pm. Most employees don't speak English, but they make themselves understood.
This place is horribly dirty and I mean dirty. They are very short handed and rush through everything. They don't ask you to wash your hands but I chose to do so and all the brushes are dirty. They did have paper towels to dry with though. The dog they have wondering around however is adorable! First and last visit to this facility.
Jay does an awesome job! Just moved to shawnee and his work is to die for!! ????
I have had the worst experience finding a nail salon since moving from Illinois to Oklahoma! I’ve tried 3 separate places and I feel like I finally stubbled across the best of ALL times!! I didn’t catch anyone’s names but the guy at the front worked miracles fixing the disaster looking nails I came in with that I JUST got done at another place the day before. He was so fast and got the job done perfect!! Cant wait to come back when I have more time and test out the pedicures????
Update: definitely a hit or miss there. I’ve tried out 4 different people and the first guy was probably the best after that it does go downhill. Waits are super long I’ve waited 2 hours and they will sit you in a chair to let you think it’s your turn but you end up sitting there another 30. Also don’t go after 5 as they like to rush to get out so hard to get the style you want.
I honestly wish I could not put any stars. This is my first time coming here. My friend and I were trying to treat ourselves to pedicures mine didn't do a full milk Pedicure nor did my friend's. My friend's kept making rude and unneeded comments. Tbh I won't come back. It was the two middle aged woman both had bobs one was black hair n the other was curly brown.
Very fast, very rough, very unfriendly, not a complete pedicure at all. Have been here many times with good experience. But will never go back again. Very unhappy!
Seven and tamasha (hope I spelled those right!) Were amazing! My daughter and I enjoyed ourselves. Nails look amazing, skin feel even better than the nails look. Such a great experience. We will be regulars!
Place Pictures
Nail Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
15. The Salon