Quick Facts About Diamond Nails & Spa
Diamond Nails & Spa is a popular nail salon that has received mixed reviews from customers. In order to evaluate the strengths and weaknesses of the salon, we will analyze the comments provided by customers.
One of the most commonly praised aspects of Diamond Nails & Spa is its cleanliness. Multiple customers mentioned that the salon is clean and up to par. This is an important factor for customers as they want to feel comfortable and confident that their health and safety are being prioritized. A clean environment is also essential for maintaining good hygiene standards. By maintaining a clean salon, Diamond Nails & Spa creates a positive first impression and ensures that customers feel satisfied with the overall experience.
Another strength mentioned by customers is the friendliness of the staff. While some customers felt that the staff was friendly enough, others expressed a positive experience with specific nail technicians. This indicates that the quality of service may vary depending on the individual who attends to the customer. Customers who had positive experiences with specific nail technicians, such as Sam and Dana, emphasized their satisfaction with the quality of their work. Having skilled and friendly staff members is crucial for creating a positive and personalized experience for customers.
The range of services offered by Diamond Nails & Spa is also mentioned as a strength. Customers appreciate the wide variety of colors available for both polish and acrylic nails, allowing them to stay up-to-date with current nail designs and trends. Additionally, customers mentioned that the salon offers different types of services such as volcanic eruption pedicures and gel polish. Providing diverse services enables customers to choose the treatments that best suit their preferences and needs.
However, there are several weaknesses that are mentioned in the comments. One common complaint is the salon's pushiness towards gel polish. Some customers specifically requested regular polish but felt that the staff tried to convince them to opt for gel instead. This can be seen as a tactic to upsell services and may lead to customer dissatisfaction if their preferences are not respected. Additionally, one customer mentioned that the foam flip flops provided by the salon for pedicures appeared to be reused, which raises concerns about hygiene practices.
Another weakness highlighted by customers is the inconsistency in the quality of service. While some customers had positive experiences and praised the work of specific nail technicians like Sam and Dana, others expressed disappointment with the service they received. One customer mentioned feeling rushed and unsatisfied with the male nail technician who did their fill-in. Another customer complained about the poor job done on their nails, stating that their 7-year-old could have done better. Inconsistency in the quality of service can negatively impact the salon's reputation and customer satisfaction.
Price is also mentioned as a weakness by some customers. While some customers felt that the prices at Diamond Nails & Spa were reasonable and even lower than what they would pay in other locations, others expressed dissatisfaction with the price they paid for the service. One customer paid almost $100 for gel polish and was disappointed with the durability of the polish, with chips appearing just two days after the service. This highlights the importance of providing high-quality services that justify the price charged to customers.
In conclusion, while Diamond Nails & Spa has strengths such as cleanliness, a variety of services, and friendly staff, there are also weaknesses that need to be addressed. These include inconsistency in the quality of service, pushiness towards certain services, and concerns about the price relative to the quality of the service. By addressing these issues and ensuring consistency in the quality of service, Diamond Nails & Spa can further improve its reputation and customer satisfaction.
Best TL Reviews
Cleanliness is up to par. I did a walk-in for a pink and white acrylic fill. Ryan did my rebase. He did a good and timely manner. Happy with the outcome! My Mom referred me and I’m thankful now, that she did! They have a large wall of colors for both polish acrylic, which is key with for all of the beautiful nail designs and trends these days!
Salon is clean. People are friendly enough. My girlfriend and I did the volcanic eruption pedicure. They spent a good deal of time on us.
Three stars because they really pushed the gel polish even though I repeatedly said i just wanted regular. And I'm pretty sure they reused the foam flip flops they give you when you come in closed-toe shoes.
My sister made an appointment for 6 people the day before we came and we all left happy. I got acrylic nails and a lavish pedicure both with gel and I was very impressed. Sam did my nails and I couldn't stop complimenting his work. Everyone of us left loving everything we got done. They have more than one good nail technician, each of us had a different person so they are stacked with amazing nail technicians. The prices were good as well. We are from New York and the same service would have cost at least $10-$15 more. Plus we were all done within 2 hours and this place is super clean. This was a great experience and anytime I'm back in Tampa this is were I will get my nails done ( by Sam of course). You should definitely try this place.
I have only had my nails done twice and I honestly have to say the quality of care depends on who's doing your nails. I recommend asking for Dana. My last appointment was so messed up that I basically was passed between people. I was not at all happy with the male who ended up doing my fill in. I literally felt like he was rushing to get them done and my nails prove it. You can actually see the previous nail and please don't tell me it's because I chose clear. This was not worth the price I paid.
Horrible job on painting my nails. The pedicure says massage and lotions but all I got was a bad finger and toe nails painted. My 7 yr old could've did better. I showed the guy the mess around my nails and that he didn't even paint my nails all the way down. Still looks awful. Waste of money. The best nail place I used so far has been in the Walmart on 19. I see I'm not the only one complaining about CARDIN painting badly in the reviews. I want a refund bc if you see someone repeatedly getting bad reviews for not painting a nail of all things correctly, they shouldn't be a nail tech.
Very nice lady who did my nails. I got gel polish and it’s only been two days and I have chips in 3 nails and one nail peeled off all the way. I’m not rough on my nails at all either, and I have a desk job. My nails looked okay when I first got them not amazing. With paying almost $100 for just the service and then giving a tip making it over $100 all together… really just not worth the price in my opinion. If they looked better I could maybe justify it but again at least the technician was really nice.
Dana is amazing. Been going to her for over a year now and still amazes me of how good she does!
Not diamond nails in this place. We was there 3 days ago .nail technician #12 Ryan who worked very fast don't do quality work, because all gels come out after 3 days. He didn't care about his customer.I paid 30 dollars for manicure plus 5 extra for poor service. No hands loshion, no thanks. Very disappointed. Not recommended this business.
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Diamond Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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