Quick Facts About T & K Nails
Strengths:
1. Friendly and welcoming staff: Despite the negative comments about customer service, there are a few positive remarks about specific employees, such as Lily, who made customers feel comfortable and provided excellent service.
2. Availability: The fact that T & K Nails is open 7 days a week, including Sundays when most salons are closed, is a notable strength. This gives customers more flexibility in scheduling appointments.
3. Convenient location: For customers in Lake Placid, T & K Nails is the closest nail salon that is open on Sundays. This can be a major convenience for individuals who have limited options in the area.
4. Longevity: One customer mentioned that they have been going to T & K Nails for three years, suggesting that the salon has built a loyal customer base over time.
Weaknesses:
1. Poor customer service: Several comments highlight rude and disrespectful attitudes from staff members. This can be a major deterrent for customers and negatively impact the reputation of the salon.
2. Inconsistent service: Customers have mentioned varying experiences in terms of the quality of services received. Some have praised specific employees for their great work, while others have complained about subpar manicures and pedicures.
3. Lack of explanation: Customers have expressed frustration over not receiving clear explanations for certain policies or decisions made by the salon. This lack of transparency can lead to dissatisfaction and confusion among customers.
4. Hygiene concerns: One customer claimed to have contracted a fungus after visiting T & K Nails. This raises concerns about the salon's cleanliness and sanitation practices. This comment, along with others mentioning chipped nails and poor application of acrylic, suggests issues with the overall quality of the services provided.
In conclusion, T & K Nails has a few strengths, such as friendly staff, convenient location, availability, and loyalty from some long-term customers. However, the salon also faces significant weaknesses, including poor customer service, inconsistent service quality, lack of transparency, and hygiene concerns. These weaknesses must be addressed in order for T & K Nails to improve its reputation and attract and retain more customers.
Best TL Reviews
Never come here again totally disrespectful they attitude are disgusting awful customer service took my money before toe nails even dried and I ask her why she couldn’t accommodate lower the price or put a free layer of acrylic on big toe due to she chipped, damage, and my toe bleeding and In pain for days after that the worst pedicure ever which she half did I rather go pay more than to settle for cheap prices and attitudes and they wonder why they don’t got no help for employees they are corrupted if they had 0 stars this would be the rating and update
oh yeah I caught a fungus from them after that cost my toenails to be even more horrible
I’ve been going here for about three years (as a snowbird) and I’ve been moderately satisfied until my last visit. I went in for a mani pedi, but the owner said I must pick one. I was leaving on vacation the next day and needed both. A couple came in after me (no appointment) and she had a mani pedi and the guy also had a mani or a pedi (I don’t remember which). When I asked why I couldn’t have both she said that she was short staffed — I get that. But what I don’t get is why she took someone who walked in (and gave them the services they requested) rather than finish with me before doing them. The result was a major inconvenience as I had to go somewhere else for the pedi. In addition, it cost me more money because the mani pedi wasn’t bundled together. I was a bit miffed and the owner never did explain to me why I could only have one. When the couple came in and it was obvious she was going to take them, her response to me was “I told you only one”. So … the customer service couldn’t be worse.
I just love going here.ove the atmosphere, and the owners are great and hard workers.ove them!!!!
This is the worst nail salon ever. I asked for a mani and got a polish change at best. Not sure how someone can do a mani without lotion or a cuticle cutter. And they filed my nails after they were painted. My pedi only has one coat and my 8 year old niece could have done a better job. Never again
My first time here and Lily did my pedicure she was amazing. She made me feel very welcomed and comfortable. I definitely would return to her. She took her time on my toes and I definitely got what I paid for.
I got a full set and unfortunately the set looks like i need a fill already. For some reason the nail tech didnt put the acrylic close to my cuticle or even the sides, so i know have lifting 4 days in. The nail color (gel) i picked is beautiful and the shape is exactly what I wanted. I just wish the acrylic application would have been better. I am unable to add a picture but the 3 photos that are available show what i am trying to explain.
Lilly is amazing!!! I've been going to her to get my eyebrows done since I was 14 , I'm now 27. She has great customer service , really takes time to get to know you as a person instead of just for the money like most places. I recommend her to the fullest! You'll def be satisifed. Lilly the eyebrow Slayer !! ????????
I just recently moved to Lake Placid and haven’t been able to find a nail salon that I am crazy about because I am very picky when it comes to my nails. Yesterday which was Sunday I found them on Google and they were the closest nail salon to me that was open (because most salons are closed on Sunday’s) *they are open 7 days a week, which is incredible!!* I will definitely be making the extra 30 minute drive from Lake Placid to Sebring to bring them my business because that is how pleased I am with the service and my nails. If you are looking for a good nail salon, this is definitely the one to go to!!
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T & K Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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