Quick Facts About Elan Hair Design Hairdressers/ Hair salon(Aberdeen Inverurie)
Elan Hair Design hairdressers in Aberdeen Inverurie has received a mix of positive and negative reviews. In order to assess the strengths and weaknesses of the salon, it is important to analyze the comments provided.
One of the strengths highlighted by customers is the talent and skill of the hairdressers. Multiple customers mentioned that they were delighted with the color, cut, and finish of their hairstyle. This indicates that the salon has skilled professionals who can deliver satisfying results. Moreover, some customers specifically mentioned Sarah and Lauren as talented hairdressers, showing that the salon has skilled individuals working there.
Customers also appreciated the comfortable and relaxing environment of the salon. The mention of massage recliners and scalp massages while getting their hair washed indicates that the salon pays attention to providing a comfortable and enjoyable experience for their clients. This can be considered a strength as it enhances the overall customer experience and makes them feel pampered.
The reasonable pricing of the salon was also highlighted as a strength. This implies that the salon offers good value for money and does not overcharge their customers. Reasonable pricing can attract more customers and build loyalty among the existing ones.
However, there are some weaknesses that were pointed out by dissatisfied customers. One of the major weaknesses highlighted is the poor customer service experience. One customer mentioned that the hairdresser hardly spoke to them and it felt like they did not want to be there. Another customer expressed their frustration with the lack of apology from the hairdresser despite causing them pain during the hair treatment. These comments suggest that the salon may need to work on improving their customer service skills and creating a more welcoming and friendly atmosphere for their clients.
Another weakness that was brought up is the high cost of the services. One customer mentioned that they paid £139 for a hair cut, roots, and half head of highlights, which they felt was expensive for the service they received. This indicates that the salon may need to reassess their pricing structure to ensure that it aligns with the quality of service offered.
Finally, there was a complaint about the inconsistency in the quality of service. One customer mentioned that they went in for a haircut but ended up with just a trim, which was not what they wanted. This suggests that there may be a lack of communication or understanding between the hairdresser and the client, leading to unsatisfactory results.
In conclusion, Elan Hair Design hairdressers in Aberdeen Inverurie has both strengths and weaknesses based on the customer comments provided. The talent and skill of the hairdressers, comfortable environment, and reasonable pricing are some of the strengths. However, the poor customer service experience, high cost of services, and lack of consistency in delivering the desired results are areas that need improvement.
Best TL Reviews
Had the best experience there today. Sarah achieved exactly the colouring I was wanting - it looks even better than I could have hoped for. Absolutely delighted with the colour, cut and finish. An added bonus was the comfy massage recliners and the lovely scalp massage while getting my hair washed. Very reasonably priced and have already booked my next appointment. Brilliant and talented hairdressers. Highly recommend.
First time at Elans and as I haven't had my haircut for 2 years I was a little nervous. Lauren made me feel relaxed and comfortable. When I said I wanted my long hair cut to a bob she suggested donating the hair to the Little Princess Trust. Loved the whole experience and absolutely delighted with my new hairstyle. Would definitely recommend and will definitely be back.
Sarah is amazing, she knows her stuff. I not only got a fully head of highlights, tone and cut, I gained some insight in to how to keep my colour for longer.
I look forward to my next appointment.
Thank you so much
(wish I could have given you 10 stars)
AVOID AVOID AVOID!!!!!!!
I found my experience quite traumatising. The hairdresser hardly spoke to me at all, it felt like she didn't want to be there at all.
The worst of it was the horrendous torture I endured to my scalp. She was so rough with my hair it brought me to tears.
Surely when you see someone flinching you would at least apologise, but no!!
Also the massage chair that everyone raves about didn't work and to top it off my hair was washed with the hairdresser wearing gloves, I think I could actually feel my hair breaking!! I will not be back to this hairdressers and I will be passing on my horrible experience that brought me to tears to many others!!! Oh and it cost £139 for a hair cut, roots done and half head of highlights!! ????
Always a pleasure to have my hair done by people who take care and pride in their work, who are bright and genuinely interested in you and your needs.
AVOID....expensive and poor service .
I could leave 0 star i would !!!! Please read until the end YOU WILL THANK ME!!!!.... feel free to reply and ill send u a photo of the monstrosity!!! ..
So after 2 extremely bad salon visits (OTHER SALON I WONT MEANTION).... I'm discussed... at least the first hair dresser salon refunded me and was actually apologetic!!!!. And said mistakes happen .
This second salon not so much... my daughter went in with patchy dark red brown hair (from 1st salon) they said we can fix it!!! Was excited for mydaughter as she was pretty upset .
All was looking great a permanent lighter and dye was added ... and it went to a chestnut warm honey blonde light brown, although a lot lighter than we asked for but at least looked nice ...... was lovely Saturday Sunday, Monday and then Tuesday she washed her hair for first time and it went orange !!! .. and I mean orange!! Like a clementine!
Apparently that is my daughters fault because she was ment to use a temp colourbooster called revlon neutri colour in colour 641 mixed with conditioner after every wash !!
She actually said to us to buy on line and once a week or once every 10 days.
Although ordering on line will take a week at least ??????? .
Cos I'm sure I can afford £18 to spend on a bottle, that is 200ml and last 2 weeks! for every wash
Then I was excused of My daughter using a supermarket brand shampoo and that why her colour was removed after one wash lol ....
So £155 for this service, and apparently cos of the 7 hours and things used i will NOT be receiving a refund.
Apparently she can go in for a demi permanent or something... but with her anxiety no chance .
You should be able to have a permanent colour without it washing out after 1 wash!
Apparently also if she had used the revlon wash in out colour creme then it wouldn't have gone orange ......
Rubbish
Dispute opened with bank .
Just avoid!
it was ok , just felt i went in with same hair cut and came out with the same , felt it was just a trim , where i wanted a cut
Everyone I came into contact with made me feel welcome and at ease. Although the Salon itself seemed very elegant and spacious those that work in it are very real and approachable. I had a lovely head massage while having my hair washed. The young lady was really lovely. She mentioned she was training to be a hairdresser and I think she will be an asset to any Salon. Blair was easy to talk to and very knowledgeable about many aspects of his profession. He has a knack or should I say gift of being open and friendly as well as professional at all times. Not an easy skill to master. I am delighted with my haircut and look forward to attending my next appointment in 6 weeks. Thank you all. Nicky.
Nicky
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Elan Hair Design Hairdressers/ Hair salon(Aberdeen Inverurie) Info
Amenities
Payments
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NFC mobile payments
Health and safety
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Staff wear masks
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Appointment required
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Mask required
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Staff required to disinfect surfaces between visits
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Staff get temperature checks
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
| Wednesday | 09:00 AM - 08:00 PM |
| Tuesday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
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