Quick Facts About Crystal Plus Nail Salon
Crystal Plus Nail Salon has several strengths and weaknesses based on the comments provided.
Starting with the strengths, Jennifer is commended for her amazing pedicures, which suggests that she has a high level of skill and expertise in this area. Additionally, Kelly is praised for her great eyebrow services and decent nail work. This indicates that she is competent in multiple areas of nail care.
However, the comments also reveal several weaknesses of the salon. One recurring issue is the poor quality of the nail services. Customers report that nails break easily within a few days of getting them done, despite the salon's claim to fix any problems without charge. This suggests a lack of attention to detail and inadequate skill in providing long-lasting nail care.
Another major complaint is the use of low-quality polish. Some customers experienced peeling within a day after getting their nails done, especially with the salon's "perfect match" polish. This raises concerns about the salon's choice of products and their commitment to using high-quality materials.
In terms of customer service, the reviews highlight several problems. One customer complained about the lack of attentiveness from the staff, as they were more focused on attending to other clients and neglecting proper care. Another customer felt that the salon had a dismissive attitude toward Black customers, suggesting a potential issue with racial bias within the salon.
Hygiene is also brought up as a weakness. One review mentions roaches walking along the plastic partition, indicating a lack of cleanliness and proper pest control measures. Another customer points out wet and dirty spots, and the staff's negative reaction to being alerted to these issues further compounds the problem.
The salon's overcrowded environment is mentioned by a customer, suggesting a lack of space and comfort for clients. This can contribute to a rushed atmosphere and potentially compromises the quality of services provided.
Additionally, there are concerns about the transparency of pricing. One customer mentions being charged extra when not providing exact change, implying that the salon may not be upfront about their pricing structure and could potentially take advantage of unaware customers.
Lastly, the salon's payment policies are criticized. It is mentioned that they charge customers for using their cards, which some customers view as potentially illegal. This policy, along with the attitude of some staff members, can lead to negative experiences and deter customers from returning.
In conclusion, Crystal Plus Nail Salon has some strengths in specific services, such as pedicures and eyebrows, but also several weaknesses that may impact the overall customer experience. Issues with nail quality, choice of polish, customer service, cleanliness, pricing, and payment policies are some of the factors that need improvement to enhance the salon's reputation and attract loyal customers.
Best TL Reviews
Jennifer does amazing pedicures and Kelly does great eyebrows and pretty good nails as well, however I came in for a pedicure and the guy in the 3rd seat from the door (I’d you walk straight) was the first person available. Within 3 days, 3 different nails broke and they charged me although they claim to fix any problems without charge. I’ll be coming back for my pedicure only if Jen can do them, and my brows with Kelly but the nails? NEVER again. Just look at how sloppy they look.
Been going here for a while but been disappointed the last 4 times. 3 times the polish peeled in a day. Figured out it was their perfect match polish. Switched to the daisy All was well. I go back and the lady decided to change my color and put perfect match in a different shade.nit to mention she's going back and forth with my nails and anyone who walked in for eyebrows. I said I don't want. She said itd fine and proceed. Well I proceeded not to tip. I don't tip poor service. It might be time to start looking elsewhere.
I’ve went there three times and honestly I’m not gonna go back. I’m not sure why it took me three times to realize that every single time I go I’m disappointment, but the last time I went was just beyond me. It took three people to try to do a design on my nail. Not one of them could do the design and he still wanted to charge me the price that they would charge me with that design. I voiced my opinion …. then they brought the price down, but overall their attitude in the there is not for us Black people, a lot of these no salons aren’t.
Usually she does a good job but she was rushing and was making mistakes and going back and forth between me her other clients, that were getting their eyebrows done. and she was gonna charge me $50 for it
Absolutely disgusting!!! Roaches walking along the plastic partition… The technician wouldn’t listen to me when I asked her to take it easy multiple times. She drug the nail tool under my nail and caused cuts along the nail bed… Absolute horror show… Stay far away!
To crowded, too many workers for such a small place.
Services okay for now, I need to see how look will the gel nail last.
I went to Crystal nail salon on central Avenue in east orange nj yesterday for a color change on my toes, the Spanish girl that was assigned to color my toes keep asking me if I want pedicure I kept telling her no just a color change, she spray my foot with some alcohol then clean the old polish, didn't even wash off the residue from the old polish off my toes then she painted my toes it was the worst thing I ever saw I kept telling her miss you have to wash off the my toes before you put new polish on she just ignored me and took my sandals to the drying station, of course I did not let that happen to me , they had a different girl redo my polish change, the next thing g a polish change cost ten dollars or 12 dollars so make sure you have correct change or they will charge you 15 buck if you are not paying attention, place is not too clean, and they get mad if you point out a dirty or wet spot before you sit, or put your foot in the spa, they won't see me there again.
I don’t recommend because they charge you to use your card I thought that was illegal? Then the lady that did my pedicure did so fast and had an attitude girl bye I will never go back in there if it was free.
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Crystal Plus Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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