Santiago Hair Stylist

+1 617-884-6088

160 Washington Ave, Chelsea, MA 02150 United States of America

Open Today: -

Quick Facts About Santiago Hair Stylist

Strengths:

1. Excellent customer service: One customer mentioned that despite being a relatively new customer, they were treated as if they had been going there for years. This indicates that the staff at Santiago Hair Stylist place prioritize making customers feel comfortable and valued.

2. Pleasant atmosphere: The presence of good music creates a positive vibe in the salon, making the overall experience more enjoyable for customers.

3. Talented stylist: Multiple customers stated that they have never been disappointed with the haircuts they received at Santiago Hair Stylist place. This indicates that the stylist possesses skill and competence in their craft.

4. Convenient amenities: Customers appreciated the fact that an ATM was installed in the salon, offering a convenient cash withdrawal option without the need to leave the premises. This shows that the salon management pays attention to customer convenience.

5. Positive word-of-mouth: One customer stated that Santiago's is their "go-to" place whenever they are home. This indicates that the salon has built a reputation for providing excellent service and maintaining customer loyalty. Positive word-of-mouth is a valuable strength for any business.

Weaknesses:

1. Poor communication and time management: One customer mentioned that their barber left for 15 minutes without informing them, leaving them waiting. This reflects a lack of professionalism and consideration towards the customer's time.

2. High prices: One customer seemed dissatisfied with the price of the haircuts, stating that it was not worth $25. This indicates that the salon may be charging more than what some customers perceive as reasonable for the services provided. This might deter potential customers looking for more affordable options.

3. Potential racial bias: A customer expressed concerns about feeling ignored and unwelcome, particularly as a black customer. The customer mentioned that the salon appeared to prioritize serving Spanish-speaking customers. This raises concerns about potential racial bias in the salon's customer service, which can negatively impact the salon's reputation and business.

4. Limited services: One customer mentioned that they were unable to get a facial haircut, likely due to COVID-19 safety measures. This limitation may disappoint customers who are looking for a more comprehensive service and may go to other salons that offer a wider range of services.

In conclusion, Santiago Hair Stylist place has several strengths, such as excellent customer service, a pleasant atmosphere, talented stylists, convenient amenities, and positive word-of-mouth. However, there are also weaknesses that need to be addressed, including poor communication and time management, high prices, potential racial bias, and limited services. By addressing these weaknesses, Santiago Hair Stylist place can enhance the overall customer experience and improve their reputation.

Best TL Reviews

I’ve only been here about three or four times. However, my stylist treats me as if I have been going there for years which is amazing all by itself. They have good music to vibe to making it a pleasant atmosphere. The staff is lively making you feel comfortable and in good hands. I’ve never walked out disappointed and wish I had more photos to show the stylist talent. They’ve also installed an ATM for your convenience that charges just $2.00 so there is not need for a pit stop. If you’ve ever had any doubts about going here change that mentality now. Go in for a cut and you will walk out with a new outlook! ????

Elbis is a great barber if you are looking for a new barber to try.

Barber takes off for 15 min and leaves me waiting , first he didn't tell me just took off.

second he was almost done literally just need it to clean the lines 4 min tops..

And $25 bucks for a hair cut brooo ...I can pay that for a better experience somewhere else

This is not my first time coming here, they never welcome and I always feel like they run away from black people. Especially the old man, he will be free not doing anything and he always ignores us. He will be on his phone, or cleaning and once he sees a Spanish person coming in, he will do that person. I’m not playing the “race” card, but I would not recommend this place if you are black.

When I joined the military I had a hard time finding barbers who cut as good as these guys. I’ve gotten cuts in CA, TX, VA, NC, SC and FL and I’ve got to say, Santiago’s is at the top with the best barbershops I’ve ever been to. When I’m home this is my “go to” place.

It's not worth a $25 when you can't a facial haircut i understand they have to protect themselves because of the covid-19. But still the prices is a rip-off.. trust me a lot of people going to complain about it. Lower the price . Make it worth it for the customer s.

My son got a blow out and line up. They did a great job and we’re super quick.

New place ever good barbers and a good environment