Queen Nails

+1 785-320-2202

317 Fort Riley Blvd, Manhattan, KS 66502 United States of America

Open Today: Closed

Quick Facts About Queen Nails

Queen Nails place has a variety of strengths and weaknesses based on the comments provided. In order to thoroughly analyze the strengths and weaknesses, we will examine each comment individually and identify the recurring themes.

Starting with the positive comments, one customer mentioned being a satisfied customer and praised Angel for providing an excellent pedicure service. This comment highlights the strength of Queen Nails in terms of the quality of their services. The same customer also expressed happiness with the work done on their natural nails, showcasing the salon's ability to work with different types of nails effectively. Additionally, Angel receives praise for doing a great job even with limited nail length, indicating her skill in providing nail services.

Another positive review mentions reasonable prices and a friendly staff. This suggests that Queen Nails offers competitive pricing and has a welcoming environment. The review also commends a specific nail technician for doing an amazing job and being patient while helping the customer choose a color for their wedding. This demonstrates the salon's commitment to customer satisfaction and the staff's willingness to go the extra mile.

A comment highlighting the hygienic, quality, and consistent manicures and pedicures with excellent customer service reveals another strength of Queen Nails. The fact that they are typically fully booked suggests a high demand for their services, indicating that many customers trust them.

Moving on to the negative comments, one customer expresses disappointment in the professionalism of the nail technicians. They observe that the technicians were not professionally dressed, and one of them was on a Facetime call throughout the service. This review highlights a weakness in the salon's staff behavior and their commitment to providing a professional experience for their customers.

Another negative comment mentions a toe infection caused by a nick from a technician. The customer reports that the technician never acknowledged or addressed the issue. This incident showcases poor communication and customer service, highlighting another weakness within the salon.

One comment accuses Queen Nails of shutting down for two weeks without rescheduling appointments, leaving clients in the dark about when their appointments would be rescheduled. This reveals a significant weakness in their scheduling and communication practices, leading to customer dissatisfaction.

Lastly, a customer shares their experience of a walk-in pedicure attempt and feeling dismissed by the staff. This comment suggests a lack of attentiveness to walk-in customers, potentially resulting in missed opportunities for business.

In summary, the strengths of Queen Nails place include excellent pedicure and natural nail services, reasonable prices, friendly staff, and consistent quality manicures and pedicures. On the other hand, weaknesses include unprofessional staff behavior, lack of attention to hygiene and communication, poor customer service in addressing injuries or concerns, and incomplete scheduling for clients after a closure period. Addressing these weaknesses would greatly improve the overall customer experience at Queen Nails place.

Best TL Reviews

I am definitely a satisfied customer. Angel gives an excellent pedicure service. I am also happy with the work she did on my natural nails. Prior to showing up for the dip powder service, my nails had torn or been chew to the nubs. Angel did a great job with the little bit of nail she had to work with. Will definitely come back.

Terrible experience. Nail techs were not professionally dressed. The tech working on the gal next to me was on her phone on Facetime the ENTIRE time she worked on my neighbor. My tech nicked my toe. I now have an infection and my toe is painful, red, and swollen. The tech never even acknowledged that she hurt me. This place has gone downhill. I have used it before and have never had complaints. I don't recommend and I will not be back. Do better Queen Nails!

Reasonable prices and very friendly staff. I can’t remember my nail techs name but he did an AMAZING job and was very patient with me while helping me find a color I liked (I’m getting married in a week so I was being extra picky) I couldn’t be happier with how they turned out!

Hygienic, quality & consistent mani pedis w/ excellent customer service! They are typically fully booked... may have to schedule appointments a week in advance. (Note this pic was taken 4 days after a basic gel re-polish, not a full manicure).

Angel did my nails for my wedding, and she did a WONDERFUL job! Exactly like the picture I showed her but BETTER!

Angel is a sweetheart. My nails look good and it’s affordable

You don't shut down for 2 weeks cancel clients appointments without reschedule because we had noway of knowing what day tech would be back. So when we call after waiting 2 weeks and you closed an additional day after memorial day. Then tell ppl yal are boooked yal didn't call back to get canceled client in. And you sure didn't make time to get a person in you know been waiting 2+ weeks for yal reopen for their appointment to resume

Went to do walk-in for pedicure. She said she was waiting on her appointment. Didn't Attempt to schedule me an appointment to have services done at a later time, basically dismissed me. They obviously don't need the business