Star Nail USA Inc

+1 718-364-2108

2200 Grand Concourse #4, The Bronx, NY 10457 United States of America

Open Today: -

Quick Facts About Star Nail USA Inc

Strengths: 1. Clean and COVID-safe environment: The salon is praised for its cleanliness and safety protocols, which is particularly important during the ongoing pandemic. This creates a positive and safe experience for customers. 2. Consistent and quality nail work: The salon is known for its consistent and high-quality nail work. Customers mention that they are satisfied with the designs and techniques used by the technicians, indicating a level of expertise and skill. 3. Friendly and kind staff: Multiple comments mention the kind and helpful nature of the salon's staff. This contributes to a welcoming and comfortable atmosphere for customers, making them feel valued and appreciated. 4. Affordable services: The salon is appreciated for its affordability, making it accessible to a wide range of customers. This could attract price-conscious individuals or those who are looking for budget-friendly options.

Weaknesses: 1. Inconsistent experiences with acrylic nails: Several comments mention issues with the quality and longevity of acrylic nails provided by the salon. Customers report experiencing chipping, breaking, and quick nail polish peeling within a few days. This indicates a potential weakness in their acrylic nail services. 2. Rude and unprofessional behavior: Some customers mention encountering rude and unprofessional behavior from the salon's workers. This could negatively impact the overall customer experience and tarnish the salon's reputation. 3. Lack of focus on customers: One comment states that the workers spend more time talking amongst themselves rather than focusing on their customers. This suggests a lack of attentiveness and customer-centric approach, which could make customers feel neglected or less valued. 4. Partial refunds and customer service issues: One customer mentions receiving only a partial refund when they asked for one. This highlights potential issues with the salon's customer service and their ability to resolve issues satisfactorily.

In summary, Star Nail USA Inc has several strengths, including a clean and COVID-safe environment, consistent nail work, friendly staff, and affordable services. However, there are some weaknesses, such as inconsistent experiences with acrylic nails, instances of rude behavior, lack of focus on customers, and issues with customer service. These weaknesses could impact the overall customer experience and may need to be addressed by the salon to ensure customer satisfaction and loyalty.

Best TL Reviews

I just moved to this neighborhood 5 mos ago. Previously, I went to my nail salon for 7 years, without fail. I am very happy with this salon. It's clean, covid safe, everyone is kind, and the nail work has been consistent. Forgive the photo, it isn't quality - but I'm very happy with my nails. Keep in mind, i watch other clients and the designs they get, and the technicians do great work. Definitely a good spot. I am so comfortable here with the staff, really.

Very happy they are open.. Gin and the rest of the ladies are amazing. They are making sure everyone is wearing mask.. As of this morning...there was no over crowding. My daughter had a pedicure and I a manicure. Very simple. As always they are kind and helpful. Thank you...you were missed

Do not give them any business! I went to soak the acrylic off my nails and the lady ended up breaking my nails(my real nails). Needless to say I walked out.

This was by far the WORST nail salon I have ever gone to. Got a gel pedicure and the gel came off the next day . Charged me $40 and they look the worst they ever have . Workers are rude and focus more on talking between themselves than on working on their customers for at least 5 minutes .

They were very unprofessional, and when I asked for a refund they only gave me half.

Very affordable services. Great customer service

I been going there for years but for the past few months there acrylic sucks. Ive taken friends with me and been embarrassed when they call me a day or two saying there nail chipped off or what not. I tried another nail salon and did regular nails my nails lasted almost a month then I went back to this place and my nails didn't even last four days I had Nails breaking the nail polish is coming off and it was gel. There attitudes are all horrible too when you ask to fix something. All i recommend here is eyebrows and pedicure

Been going here for a long time and they aren’t bad! Great if you just want basic nails.