Quick Facts About Image Nail Salon
Image Nail Salon has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. The strengths of Image Nail Salon can be summarized as follows:
1. Skillful Technicians: Many customers praised the technicians at Image Nail Salon for their exceptional skills in performing various services such as eyebrow shaping, manicures, and pedicures. They specifically mentioned Tran, Mina, and Don as skilled and professional technicians who provided excellent services. This indicates that the salon has hired talented individuals who are capable of delivering high-quality results.
2. Customer Service: Several customers appreciated the friendly and considerate customer service they received at Image Nail Salon. They mentioned that the staff were kind, accommodating, and made them feel welcomed. The positive experience with customer service implies that the salon values its customers and strives to provide a pleasant and enjoyable visit.
3. Cleanliness and Sanitation: Customers were pleased with the cleanliness of Image Nail Salon. The salon was described as clean, and some customers mentioned that the staff took extra precautions during the COVID-19 pandemic by wearing masks and ensuring that customers wore masks as well. The emphasis on cleanliness and sanitation is essential for customer safety and satisfaction.
4. Attention to Detail: Customers commended the technicians for their attention to detail and willingness to take the time to ensure customer satisfaction. They mentioned that the technicians took their time to achieve the desired results, provided personalized services, and even offered additional treatments such as hand massages. This attention to detail indicates a commitment to providing an excellent customer experience.
5. Long-lasting Results: Some customers mentioned that their nails, specifically with rhinestones or gel polish, remained intact and looked like new even after several weeks. This suggests that the salon uses high-quality products and techniques that can provide long-lasting results.
Despite these strengths, Image Nail Salon also has a few weaknesses that need consideration:
1. Communication and Staffing Issues: In one instance, a customer reported that the salon had communication issues and staffing problems. They specifically mentioned that the technician they requested was no longer employed at the salon, causing confusion and disappointment. Additionally, another customer mentioned that the salon attempted to switch their technician without consent, resulting in dissatisfaction with the final result. These issues highlight the importance of effective communication and proper staffing management to avoid customer dissatisfaction.
2. Inconsistency in Quality: While many customers praised the skills of the technicians, there were a few instances where customers were dissatisfied with the final results. One customer mentioned that their nails were done poorly, while another mentioned that their nails were significantly thinned and even broke within 24 hours. These instances indicate a lack of consistency in the quality of services provided at the salon, which may result from differences in skills or training among the technicians.
3. Pricing and Extra Charges: Some customers expressed dissatisfaction with the salon's pricing and additional charges. One customer mentioned that the salon attempted to charge them an extra fee each time they visited, while another mentioned that the salon tried to charge them more than the previous visit. This suggests a lack of transparency in pricing and raises concerns about the salon's business practices.
4. Ambiance and Atmosphere: One customer mentioned that the salon had dusty Christmas decorations hanging and had a smell of cigarettes. This indicates that the ambiance and cleanliness of the salon may not consistently meet customers' expectations. A pleasant atmosphere is important for customers to feel relaxed and comfortable during their visit.
In conclusion, Image Nail Salon has notable strengths, including skillful technicians, customer service, cleanliness and sanitation practices, attention to detail, and the ability to provide long-lasting results. However, the salon also faces weaknesses in terms of communication and staffing, inconsistency in service quality, pricing transparency, and maintaining a pleasant ambiance and atmosphere. Addressing these weaknesses will be essential for the salon to maintain and improve its customer satisfaction and reputation.
Best TL Reviews
Just got my eyebrows done and I love them. My favorite place.
This is my 5th time at this place the last time I was here I loved my nails so I specifically asked whats his name and she wrote it down. I came in this morning saw him and 2 guys told me (the name on the card) hasn't worked there in a very long time. I told them he just did my nails they gave me another guy who I dont like because he burns my nails from doing the Dremel to long on my nails. I showed him a picture of the nails I want which was very simple and it came out horribly. I dont like to argue so I paid but will not be returning.. Whoever Tran is that is who I asked for and I seen him so next time if yall read your reviews make sure your staff dont try to take others customers. The lady is so nice and so is Tran ( I posted a pic of what she wrote down)
I visited the salon for the first time today and let me tell y'all... Everyone was so very kind and considerate. First and foremost, Amongst all the madness going on in the world at this time the employees not only had masks on themselves but offered and made sure that all customers wore one as well, they were only taking customers by appts and didn't have more than a few people in the salon at a time. Mina took care of me today, I came in for a fill-in and with a few picture references of what I wanted and she helped me decide on the perfect one! I felt very welcomed, the place was very clean, the staff were all friendly, Mina took her time on my nails, made sure I was happy with them and even massaged my hands once she was done. Prices are reasonable and best believe they won me over and have a new customer for life. Can't wait to go back!! Truely recommend Image Nails to everyone...
Went for a fill. He thinned out my nails so much, broke 2 in 24 hrs
Mina the owner did my manicure and Don did pedicure. Don did amazing!! It was definitely relaxing and he was so funny and sweet. He even turned on the massage chair for me. He was very accommodating. My feet were in heaven. And keep in mind I’m picky af. But I’ll definitely be requesting him the next time I go. Mina did AMAZING with my nails. I showed her a picture on how I wanted my nails and she was honest as to the work she could do. She even made sure I had the right shade color that I liked. She mixed a few colors for me to get that RIGHT ONE. She was very nice and patient. Didn’t rush through her work. Very professional. I got rhinestones and it’s been almost 3 weeks and NOT ONE has fallen off. They still look like day one nails. Loved Mina and Don????.
They don’t treat their customers with consideration they messed up on my nails and won’t correct it and try to charge me extra every time I come in they try to charge me five dollars extra and what they charged me last time and I’ll come every two weeks do not go here they do not know how to do business right
I had a no chip manicure that lasted 5 days. The pedicure was very quick and no massage. They had dusty Christmas decorations hanging. The place smelled like cigarettes. Will NOT be returning!!!
Very satisfied with my nails. Very nice people and the place was so clean. A+
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Image Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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