Dazzling Nail

+1 231-767-9317

1930 E Apple Ave, Muskegon, MI 49442 United States of America

Open Today: -

Quick Facts About Dazzling Nail

Strengths:

1. Quality service: One customer mentioned that they loved their nails and had a fabulous job done. This indicates that the salon has skilled nail technicians who are capable of delivering high-quality results.

2. Friendly staff: The same customer mentioned that the people at the salon were kind and deserving of a big tip. This suggests that the staff members are friendly and create a welcoming atmosphere for customers.

3. Flexibility for walk-ins: The first customer mentioned that they were able to do a walk-in appointment, even though it was late. This indicates that the salon is accommodating when it comes to accepting walk-in customers.

4. Expertise in natural nail care: One customer mentioned that their nail stylist suggested making nails from their natural nails instead of putting on tips. This shows that the salon has expertise in natural nail care and provides appropriate recommendations to customers.

5. Consistency in nail results: One customer mentioned that their nails are perfect every time. This suggests that the salon maintains consistency in delivering excellent results, ensuring customer satisfaction.

Weaknesses:

1. Poor appointment management: Several customers complained about their appointments not being honored or having to wait excessively long despite having an appointment. This indicates that the salon lacks proper appointment management, leading to dissatisfaction and frustration among customers.

2. Lack of staff availability: Multiple customers mentioned that the salon often lacks staff to fulfill appointments. This suggests that the salon may be understaffed, resulting in delays and difficulty accommodating customers.

3. Inconsistency in policies: One customer mentioned that they were denied a service because they hadn't gotten their nails done at the salon in the first place. However, another customer mentioned getting their nails done even though they had nails from another place. This indicates inconsistency in the salon's policies, causing confusion for customers.

4. Unprofessional behavior and lack of respect for customer's time: One customer mentioned unprofessionalism and a lack of respect for anyone's time, while another mentioned rude and frustrating experiences. This suggests that some staff members may not conduct themselves professionally or prioritize customer satisfaction.

Overall, Dazzling Nail place has strengths in providing quality service, having a friendly staff, and expertise in natural nail care. However, they also have weaknesses in appointment management, staff availability, inconsistencies in policies, and occasional unprofessional behavior. These weaknesses can negatively impact customer experiences and should be addressed by the salon.

Best TL Reviews

I love my nails!! I did a walk in and it was pretty late and they took me and did a fabulous job!! I loved the people they were so kind and deserved the biggest tip!

My family had an extremely frustrating experience today at this place. If there was a better word to describe livid that's how we felt. My daughter's had an appointment at 10am. We were in the parking lot at 9:45. Waited for the staff to arrive at 10:05. My daughter's got in a line out the door but expected to be able to get in for their 10am appointment. NO! Instead they were told they were going to have to wait for others that did not have appointments. Plus they only take cash so while I was out running to the bank to get cash they told my daughter's they wouldn't be able to fit them in today.

We will never be back and will be sure to continue to share our extremely frustrating and rude experience.

My mother in law who made the appointment even called them and they said they had staff on vacation and then by the end of the conversation tried to say that the staff called in sick.

????????????

Deana did a great job on my feet it felt amazing thank you so much

Called and made an appointment and when I got there they took 3 people ahead of me and I had to wait an hour and a half to get my nails done. They do not accommodate their appointments!!! Very disappointed in the services I received.

Said they would not take the gel polish off my nails and redo them because I didn’t get my nails done by them in the first place. She wanted to take my whole fake nail off and charge me for the acrylic when I just got my nails done two days ago. I said I would pay for the polish and gel which is usually $15 for all 10 fingers but only needed 3 fixed. I just know I will not come back, especially from seeing all the reviews of unprofessionalism and their lack of respect for anyones time.

I came in with nails on from another place.

They were very thick, old, and yellow????

My Nail Stylist suggested making nails from my natural nails vs putting on tips again.

I just LOVE them❤️

They are so pretty and so much more natural????

I Will Most Definently Be Going Back????

AMAZING ! best place to get your nails done around here such sweet ppl and amazing service and the nails are perfect everytime:)

They make appointments and NEVER have the staff to fill those appointments. The last straw was 2 appointments for my granddaughters nails for their homecoming da b ce. They weren't there at the appropriate time and wouldn't get them in for 4 hours. ! Never again will I use them.