Pro Nail Express

+1 870-633-8744

2314 N Washington St, Forrest City, AR 72335 United States of America

Open Today: Closed

Quick Facts About Pro Nail Express

Pro Nail Express has received a range of feedback from customers, both positive and negative. In order to evaluate the strengths and weaknesses of their services, we will examine each comment and analyze the common themes and issues raised.

One recurring theme in the comments is a decline in service quality. Several customers mentioned that the service has declined drastically in recent years. This suggests that there may have been a change in staff or management that has affected the overall experience for customers. One comment specifically mentions that two good technicians moved away about a year ago, suggesting that the departure of experienced staff may have had a negative impact on the quality of the services provided.

Another common complaint is the issue of nails breaking and polish chipping soon after the service. Multiple customers mentioned nails breaking within a short period of time, with one customer stating that her gel nails set only lasted for two days. Additionally, one customer expressed disappointment over the polish chipping within 24 hours. These comments indicate that there may be issues with the durability and longevity of the nail treatments provided at Pro Nail Express.

Customer service appears to be another area of weakness for the salon. Multiple comments mention poor customer service experiences, with phrases such as "rude staff" and "terrible customer service" being used. One customer mentioned that the staff became upset when she complained about an issue with her service, which is not a professional response. Another customer mentioned feeling pressured to tip, despite not being satisfied with the service received. These comments highlight the importance of good customer service skills and the impact they can have on the overall experience and satisfaction of customers.

In terms of strengths, there are a few positive comments about Pro Nail Express. One customer mentioned that they have been coming to the salon for 17 years and have always received great service and quality. This suggests that there may be long-standing staff members who consistently provide good service. Another customer mentioned that the staff is experienced, indicating that there are knowledgeable technicians working at the salon.

However, these positive comments are outweighed by the negative feedback. The overall impression created by the comments is that Pro Nail Express has experienced a decline in service quality, issues with nail durability, and poor customer service experiences. These weaknesses may impact the salon's reputation and ability to attract and retain customers. In order to address these weaknesses, Pro Nail Express may need to focus on improving their customer service, ensuring consistent quality in their nail treatments, and potentially hiring or training new staff members to meet customer expectations.

Best TL Reviews

They are usually ok, but today I went and they messed up my nails, then when they fixed it he just left the power on my fingers and it hardened. Couldn’t take it off with washing/brush and the back of the nails were sharp because he didn’t buff them. This is on both hands.. they charged $55, which ok. Then did a pedicure.. i asked for paraffin wax, which I didn’t get. Then I Pay $117 and they come back and tell me I HAVE to tip. I never knew that tipping was required, specially when service isn’t the best. I was there for 1 1/2 hours and I shouldn’t HAVE to tip, unless I want to or feel you deserve it. I thought that was uncalled for.

Perfection every time I’m in town. Me and my mom Linda been coming here for 17 years and even under new ownership, our service and quality has been great!!

I have been going here for over 10 years. For the last year or so their services has decline drastically. The last two good techs moved away about a year ago and service has been bad every since. I tried to stick in there and remain loyal. After a $55 gel nails set that only lasted 2 days, I'm done. Doing absolutely nothing, 8 of my nails had broke in half by day 2. I only recommend eyebrow waxing from here. Nothing else or you will be disappointed. They will have to get a whole new crew for me to go back!

I used to come here when I lived in Arkansas and they were excellent. Today I went and they could not do my nails due to not having powder to Match my previous acrylic. This is understandable but if the nail tech knew that they didn't have the powder, why would he even begin to file my nails? Now I have to walk around with half filed nails. He should have not touched them and let me go elsewhere. I honestly think that the tech didn't want to do my nails because it would take longer and they has many customers waiting to have their nails done. If I'm willing to pay no matter the price they should be willing to so my nails no matter how many customers are present. On top of the terrible customer service the guy charged me the gel polish price for regular polished toes, Horrible! This is my toe that was supposed to have acrylic on it and look at my toes after the pedicure. Still skin on it and my nail bed looks horrible.

Update: my polish has chipped in less than 24 hours. They really should redoing them or giving me my money back.

They have poor customer service and they are limited on the services that they advertise. Their lists has ombre but you can never get that service.

Very good service experienced staff!!!

My past experiences with this company is the some of the staff is very rude! Yesterday the staff was nice I went in to get a manicure, my eyebrows arched and my eye lashes put on. I noticed one of my eye lashes is fuller then the other. The bad part about having an issue with whatever services you get with this company, if you complain they get upset and tell you not to come back. So I just decided to look into finding another company because if you provide a service should be grown enough to fix whatever unsatisfied issue your client have.

The worker I got had a aditude told me I should have went back to where I got my nails done because there nail colors doesn't match with there's. The gel didn't last a week