Quick Facts About Venus Beauty Supply Inc
Strengths:
1. Great customer service: Multiple comments mention the friendly and helpful nature of the staff, particularly Esther, Benny, and the girl who does wigs. This indicates that the store excels in providing a positive and welcoming environment for customers.
2. Wide variety of products: Customers appreciate that Venus Beauty Supply Inc carries a vast range of hair and beauty products. This indicates that the store has a comprehensive inventory and is able to cater to different customer preferences and needs.
3. Reasonable pricing: One comment highlights that the store offers reasonably priced products. This suggests that customers find the store to be affordable, making it a favorable choice for those looking for budget-friendly options.
4. Accommodating to customers with disabilities: One comment mentions that the store provides a chair for a senior customer with walking disabilities. This indicates that Venus Beauty Supply Inc is considerate and accommodating towards customers with special needs.
Weaknesses:
1. Poor quality wigs: A customer warns against purchasing wigs from the store, mentioning that the caps are too small and the wigs are non-refundable. This represents a significant weakness as it indicates that the store sells subpar products, potentially leading to dissatisfied customers.
2. Crowded store layout: One comment mentions that the store is a little crowded, preventing customers from accessing displays. This suggests that the store may have limited space or inefficient store layout, which can hinder the overall shopping experience.
3. Inconsistent staffing: A comment points out that the store can be a hit or miss due to inconsistent staffing. This indicates that there may be issues with employee availability or training, leading to an inconsistent customer experience.
4. Tensions among staff: One comment references uncomfortable shopping experiences due to disagreements among the older gentleman and the older lady. This indicates potential internal conflicts or communication issues within the store, which can affect the overall atmosphere and customer satisfaction.
5. Refusal to refund or exchange defective products: Another comment shares a negative experience where the store owner refused to refund or exchange broken earrings. This represents poor customer service and a lack of accountability, which can disappoint customers and tarnish the store's reputation.
Overall, while Venus Beauty Supply Inc has strengths in terms of customer service, product range, and pricing, its weaknesses lie in the quality of certain products, store layout, staffing consistency, tensions among staff, and poor dispute resolution. Addressing these weaknesses can help the store improve its overall performance and customer satisfaction.
Best TL Reviews
Please do not get a wig from here. The caps are way too small and they are non refundable. While the customer service is great I hate to say that after this experience I will not be returning to this store. And I would HIGHLY encourage anyone to get their wigs elsewhere. Everything else about this store is great. Just please don’t waste your time or money on their wigs. It’s a scam.
Omg! Esther and Benny are so friendly, helpful and funny! Both my visits to the store in the past week has just been great. I will now make Venus my “go to” hair store for all my hair products and accessories.
Very helpful and they pretty much have everything that you might be looking for a far as hair care goes
This store is usually the one I use for hair and beauty products. The owners are very nice. I am a senior with walking disability and need a chair to sit while I am there. They immediately bring it out to me.
This store is a little crowded and we weren't able to touch some of the displays, which frustrated my daughter, so we left. But the owner was extremely nice, and I told him so. I really appreciate being treated so well in a small establishment like that, and we'll definitely be back.
I absolutely love this place. They have every beauty product you need. They're reasonably priced too.
I love the girl who does the wigs. She is so sweet, gentle, & knows her stuff. The owners are very friendly as well. A very nice couple.
I will continue to come here for any hair, or make up, or jewelry needs.
I will be a long time customer.
My daughter went to this store as this is the only hair store in Brookhaven. She purchased some earrings . By the time that she was in her car proceeding to out the new earrings in they broke literally falling apart in her hands .She promptly went right back in the hair store.as she never left the parking lot. When she tried to return them the male owner adamantly refused to give her a refund or exchange for the earrings ,He then had the unmitigated gall to run outside after my daughter and physically. Attacked her ????not once BUT TWICE ENSUING HER FROM BEHIND. THEY ARE IN COURT AND THIS HAPPENED A YEAR AGO. NIW HE IS SAYING THAT HE CANT SPEAK IUNDERSTAND ENGLISH BUT YOU SURE KNEW HOW TO STRIKE AND ATTACK MY DAUGHTER THIS IS UNACCEPTABLE AND SHE HAD an even smaller toddler at home when this horrible event transpired. We need JUSTICE
UNACCEPTABLE DIDN'T ANYONE TEACH HIM TO KEEP HIS HANDS TO HIMSELF
The only hair store in the area, but they can be a bit of a hit or miss. Usually,I can find what I'm looking for or ask the young lady for help. She's really nice and helpful. Last time I went (like a week ago), there was an older gentleman working that made the atmosphere a bit tense. When I asked for help, the young lady pushed me towards the older man, who didn't know what I wanted or where it was. Older lady complained, out loud, about the older gentleman working which made shopping awkward. I hate to take business elsewhere, but I think online will be my best option until they get staffing under control.
Venus Beauty Supply Inc Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 10:00 AM - 03:00 PM |
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