Quick Facts About Feel Beauty Supply
Feel Beauty Supply Place, based on the comments provided, has a mix of strengths and weaknesses. Let's analyze them in more detail:
Strengths:
1. Large Variety of Products: Many customers appreciate the wide selection of beauty products available at Feel Beauty Supply Place. The store offers a great variety of items, including wigs, cosmetics, and costume jewelry.
2. Clean and Spacious Atmosphere: Customers like the clean, peaceful, and spacious atmosphere of the store. It provides ample space for browsing and shopping without feeling cluttered.
3. Private Parking Lot and Wheelchair Accessibility: The presence of a private parking lot and wheelchair accessibility is a convenience for customers, making it easier to access the store.
Weaknesses:
1. Allegations of Racism: One customer had a negative experience and felt discriminated against, claiming that they were refused the opportunity to try on a wig. This accusation of racism can seriously damage the reputation of the store and may deter potential customers.
2. Inconsistent Business Hours: Some customers complained about the store closing earlier than the advertised hours on the website. This inconsistency can be frustrating for customers who arrive before closing time and find the doors locked.
3. Unprofessional Conduct: Another customer expressed disappointment with the security personnel who refused entry even though there were still a few minutes left before closing time. The lack of response to phone calls may also be seen as unprofessional and inconvenient.
4. Mixed Reviews: Although one customer had a positive experience, the presence of negative reviews from other customers raises doubts about the consistency of service and product quality. This could discourage potential customers from returning or trying out new products.
Analyzing these strengths and weaknesses, it is clear that Feel Beauty Supply Place has some significant areas for improvement. Addressing the allegations of racism is crucial to maintain a diverse and inclusive customer base. It is important for the management to thoroughly investigate the incident, acknowledge the customer's concerns, and take appropriate action to ensure it does not happen again.
The inconsistency in business hours needs to be rectified in order to provide a reliable and predictable service to customers. The store should ensure that doors are not locked until the exact closing time stated on the website, as this can lead to frustration and customers taking their business elsewhere.
To address concerns about professionalism, employees should be trained to handle customer inquiries and issues with empathy and respect. Prompt and effective communication, whether through phone calls or in-person interactions, is crucial to provide a positive customer experience.
In terms of product quality and customer reviews, management should invest time and effort in addressing any consistent issues reported by customers. Regular quality checks, effective customer feedback mechanisms, and proactive measures to resolve complaints can go a long way in building trust and confidence among customers.
Ultimately, by addressing these weaknesses and capitalizing on its strengths, Feel Beauty Supply Place can improve its reputation, retain existing customers, and attract new customers.
Best TL Reviews
I WILL NEVER GO BACK TO THIS HAIR SUPPLY STORE BECAUSE THEY ARE RACIST!!!
I was refused to try a wig, so I bought my wig without trying. The following week, I saw a white lady trying wigs. Then, I approached the cashier and asked her why I was denied to try a wig one week earlier, She became very defensive and started to accuse me. Also, other employee came in her suport.
Then, I went to the so-called supervisor to complain; however, he took his employees' side and affirmed that l am lying, he trusts or takes his employees word. I was humiliated. I will never go back to this beauty supply store ever again
This place is trash came here yesterday thinking they close at 8 PM got there at 7:35. They’re so called Security had locked the door refuse to let me in then I looked on Google and see that they close at 7:45 so technically, I still had 10 minutes I tried to call and no one answered. Very unprofessional and honestly, they lost out on a decent amount of money that I was about to spend. I only needed 10 mins if that. And they were still a few customers in the store.
Great variety. The store Huge and the is a big selection of items. There's plenty of space to browse and take your time shopping without the clutter
This is definitely one of my Shangri-las! For years, it's been one of my go-to places when I want to explore a plethora of the latest beauty products in a clean, peaceful, and spacious atmosphere. Not to mention the music playing in there! It's always a good time!!! They know how to keep their customers coming back for more!
This store is always closing before the hours on the website say. Several times i’ve come here before closing hours and the store is “closed” it’s ridiculous. I’ve worked retail before and we did not lock the doors until the exact time the store closes. Currently writing this as the store is supposed to be closed at 7pm but the doors are locked.
Great collection of wigs at reasonable prices, also they carry an array of cosmetics and even costume jewelry at great prices ???? they have a private parking lot, so parking isn't an issue, and wheelchair accessible
The variety of products is great. A bit more pricey than other locations, but the service is good
I’ve started going in a couple of times. I have had a good experience. However, reading other peoples reviews makes me re think about returning. I’m wondering if I need to exchange something or bad quality will I get the same issues. The store response apologize for the issue but, if the issues continues and people keep writing the same issues. Then, I’m gonna have to support my black people and stop going until we find people who will respect and honor our issues.
Place Pictures
Feel Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 07:00 PM |
How to go there
Location
Places